At a Glance
- Tasks: Tackle real technical challenges and work on exciting projects, not just ticket work.
- Company: Join a values-driven IT MSP in Bristol that prioritises your growth.
- Benefits: Enjoy competitive salary, 20 days holiday, sick leave, and a supportive team culture.
- Other info: Clear progression paths and a small team where you're valued and known.
- Why this job: Make a real impact while developing your skills in a collaborative environment.
- Qualifications: 2-3 years of IT support experience and a passion for learning new tech.
The predicted salary is between 30000 - 35000 £ per year.
We're HFBAC, and we're recruiting for a values-first IT MSP in Bristol that actually means it.
Here's the deal
This IT Managed Service Provider is tired of hiring talented technical people and grinding them down with endless ticket work.
They know skilled engineers burn out when they're stuck doing password resets and repetitive support.
They believe fairness means giving engineers actual engineering work.
So they've structured this role to do exactly that - support work mixed with real projects, clear progression, and a small team where you're not just a resource code.
THE ROLE
- Second Line / MSP Engineer at a Bristol MSP with a starting salary of £30,000 up to £35,000 for more experienced engineers.
- You'll handle escalated support tickets from the service desk - real technical challenges that need solving. No service desk/password resets.
- You'll also work on projects: Cyber Essentials assessments, Microsoft Copilot rollouts, workflow automation implementations as well as hardware builds.
The work rotates so everyone does a mix - which means you're learning constantly and nothing gets boring.
- The service desk books your time, so you know what you're doing and when.
No chaos.
No surprise calls.
You work within a documented framework - which means you're learning how to scale, not just firefighting.
- You'll use Halo PSA, Ninja RMM, Connect Wise Control, Sentinel One, Huntress EDR, Microsoft 365. Real MSP tech stack stuff.
- Client site visits happen as and when needed - maybe once a month, not twice weekly.
- Your job title will be AI and Technology Consultant (we look for Second Line IT Support people because that is a more traditional job title).
- Most of your work is remote.
- You're part of a small technical team with direct access to your manager (Louis) and leadership.
PROGRESSION IS REAL HERE
- You're not spending three years at level one waiting for someone to leave.
- They have a clear skills matrix.
You know exactly what you need to do to get to level two.
Everyone who joins at this level and actually engages moves up.
Some faster than others - that depends on how hard you push and how much you want to learn.
- Six-month and twelve-month reviews with clear progression targets. You have real conversations about your development, not generic HR tick boxes.
WHAT WE'RE LOOKING FOR
- 2 - 3 years IT Support experience (you understand how managed services actually works - service desk triage, SLAs, client expectations, the difference between support and projects).
- Strong technical fundamentals: Windows Server, M365, core networking, comfort with the MSP tech stack.
- Security tooling or Cyber Essentials experience (or genuine willingness to learn - not just "I'll figure it out").
- You care about learning. New certs, new tech, industry evolution - you're into it.
- You work well in a team. You're not the type who needs complete autonomy to feel valued. You understand why processes matter when you're scaling.
- You're honest. If you don't know something, you ask. If you mess up, you own it. If you don't understand the process, you say so. That's how they work.
WHY THIS MATTERS
We built HFBAC to place people into roles where the culture actually supports them.
This one does.
Small team where your manager actually knows what you're doing.
Not a big company where you're just a resource or just a number.
People know your name and invest in your development.
Their genuine FAMILY values (Fairness, Accountability, Mentorship, Innovation, Long-term thinking, You - people first).
They actually mean it.
Active DISC profiling, values embedded in hiring and management.
They're growing through MSP acquisition. Real opportunity for progression if you're good and you want to grow.
20 days holiday plus bank holidays. 10 days sick leave from day one. Pension. Friday breakfast. Stocked kitchen. Team that looks out for each other.
Clear feedback loops. They're always evolving and they need people who want to be part of that.
WHAT WON'T WORK
- If you need complete autonomy and hate processes, this isn't it. They're process-driven because they're scaling and they can't do every job differently.
- If you're not actually interested in technical growth, just chasing a job title - it'll show.
- If you can't be honest when you don't know something - that's a problem.
- Some people leave after a year because they want more variety and less structure. They know that about themselves. They'd rather know upfront.
- But if you're stuck in your current role waiting for your chance, you're organised, you want real progression, and you want to work with good people - this is it.
THE INTERVIEW PROCESS
- Chat with Helen from HFBAC (20 mins, phone/video).
She'll ask about your background, what's missing in your current role, and whether you're genuinely interested in this kind of work.
- Complete a Test Gorilla assessment - technical stuff and DISC profile so they understand how you work.
- Technical conversation with Louis (your potential manager).
- Come to the office, meet the team, see if it feels right.
INTERESTED?
If you've got 2-3 years IT experience, you care about learning, and you want a role where you're doing actual engineering work with clear progression - please apply.
Get in touch with Helen at HFBAC.
- helen@hfbac. com
- 07850 355 343
We're hiring because we're growing, and we're moving quickly. Let's talk this week if you're interested.
- HFBAC | Chemistry First | Hiring For and Building Awesome Companies
- Recruiting for We Do Your Group Limited | Bradley Stoke, Bristol
RECRUITERS
If you work with talented second-line engineers, MSP professionals, or technical consultants looking for a role where culture and progression actually matter, we'd love to hear from you.
HFBAC partners with quality recruiters who understand that cultural fit matters as much as technical skills.
We're building a small but growing technical team at this MSP, and if you have referrals for this role or want to explore ongoing partnership opportunities, please feel free to reach out.
AI and Tech Consultant (Second Line IT Support) - Bristol (Hybrid) employer: HFBAC
At HFBAC, we pride ourselves on being a values-first IT Managed Service Provider in Bristol, where our culture prioritises fairness and employee development. With a focus on meaningful work that blends support with real projects, we offer clear progression paths, a supportive small team environment, and a commitment to your growth through regular feedback and mentorship. Enjoy a healthy work-life balance with generous holiday allowances, a stocked kitchen, and a team that genuinely cares about each other.
StudySmarter Expert Advice🤫
We think this is how you could land AI and Tech Consultant (Second Line IT Support) - Bristol (Hybrid)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what HFBAC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges HFBAC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at HFBAC!
✨Direct Apply to HFBAC
Let's not forget to apply directly through the HFBAC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace AI and Tech Consultant (Second Line IT Support) - Bristol (Hybrid)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at HFBAC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at HFBAC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at HFBAC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
