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- Tasks: Provide hands-on technical support in schools and businesses across the Northwest.
- Company: Join a well-established Microsoft Gold Partner MSP with a supportive culture.
- Benefits: Competitive salary, private medical insurance, and paid certifications.
- Why this job: Get out of the office, make a real impact, and grow your skills.
- Qualifications: 2-3 years in 2nd line support with M365 and Azure experience.
- Other info: Enjoy a collaborative environment where asking questions is encouraged.
The predicted salary is between 24000 - 32000 £ per year.
If you want to get out of the office and actually get your hands dirty - this one’s for you. HFBAC (pron: Half-back) is partnering exclusively with a well-established Microsoft Gold Partner MSP in the Northwest - 30 years in business, a tight-knit team of around 22 people, and a client base built almost entirely in the education sector. Schools, colleges, multi-academy trusts - they know this space inside out. Their clients stay. Their team stays (some for 20+ years). When you show up on-site, people are genuinely pleased to see you. That’s not an accident - it’s a culture they’ve built deliberately.
About the Role
This is not a desk job. Once you’re up to speed, you’ll be out on client sites up to four days a week - visiting schools and other clients across the Northwest. The rest of the time you’re on the service desk at a brand new, modern office near the motorway links. The work is genuinely varied:
- 2nd line support tickets - proper ones, not a never-ending Level 1 queue
- IMACs across client sites - installs, moves, changes
- Infrastructure projects you’ll actually see through from start to finish
- ITSM system management and keeping documentation sharp
- Mentoring newer team members as you grow into the role
Tech you’ll work with:
- Microsoft 365 and Azure (core daily tools)
- Sophos endpoint and firewalls
- JAMF and Intune MDM
- Ruckus Wireless
- VOIP
- Windows Server
- Networking fundamentals
What They’re Looking For
They’ve been very clear about who fits here. They need someone who is genuinely comfortable in a field environment - talking to clients on-site, adapting to different situations, and being the person schools and businesses rely on. The ideal background is one of two things - and both are equally welcome:
- You’ve worked for another MSP and understand the breadth of what that environment demands
- You’ve worked in IT for schools, colleges, or multi-academy trusts and know that world from the inside
You’ll also need:
- At least 2-3 years in a genuine 2nd line support role
- Hands-on M365, Azure, and Active Directory experience - this is non-negotiable
- Windows Server, networking, and standard infrastructure knowledge
- Experience working to SLAs in an ITIL or ITSM environment
- Full UK driving licence - you’ll be on client sites regularly
- Someone who takes ownership of problems and sees them through to resolution
Bonus points for:
- Microsoft, CompTIA, or Cisco certifications
- Cybersecurity or cloud project experience
What You Get in Return
- £28,000 - £32,000 depending on experience
- Private medical insurance (BUPA) - including pre-existing conditions
- Death in service - 12x salary
- 21 days holiday + bank holidays + birthday off + 1 extra day per year of service (up to 25)
- All certifications paid for - exams, courses, prep materials
- Microsoft On-Demand Learning Library - unlimited access
- Dedicated study time built into your schedule
- Salary increases linked to certifications you achieve
- Free parking at the office
The Culture
You know that thing where you’re stuck on something, and everyone’s too busy to help? Doesn’t happen here. Asking questions is encouraged - not seen as a weakness. People invest in each other. It’s why they stay. Six months in, you’ll be handling most Level 2 tickets solo, confident on client sites, making solid progress on your certs, and mentoring newer team members. Most importantly, you’ll feel like you’re actually growing.
How to Apply
This role is being managed exclusively by Helen Sanders at HFBAC. Helen does recruitment differently. She’ll actually talk to you properly - not just scan your CV for keywords. She’s invested in making sure this is right for you, not just filling a seat. The client will be revealed once we’ve had an initial conversation and confirmed there’s a genuine fit. Send Helen a direct message on LinkedIn or email to register your interest.
Note for recruitment agencies: This role is being handled exclusively by HFBAC. Please contact Helen directly if you believe you can add genuine value. We have a retained partnership in place.
Technical Support Engineer in Wigan employer: HFBAC (Hiring For and Building Awesome Companies)
Contact Detail:
HFBAC (Hiring For and Building Awesome Companies) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Wigan
✨Tip Number 1
Get to know the company culture before your interview. Research their values and how they treat their employees. This will help you tailor your responses and show that you're genuinely interested in being part of their tight-knit team.
✨Tip Number 2
Practice your on-site communication skills. Since this role involves a lot of client interaction, being able to explain technical issues in simple terms is key. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Show off your hands-on experience! Be ready to discuss specific projects you've worked on, especially those involving Microsoft 365, Azure, or ITSM systems. Real-life examples will make you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you message to Helen can go a long way. It shows your enthusiasm for the role and keeps you fresh in her mind as she makes her decision.
We think you need these skills to ace Technical Support Engineer in Wigan
Some tips for your application 🫡
Show Your Hands-On Experience: Make sure to highlight any hands-on experience you have in a 2nd line support role. We want to see how you've tackled real-world problems, especially in field environments like schools or colleges.
Tailor Your Application: Don’t just send a generic CV! We love it when applicants tailor their applications to reflect the specific skills and experiences that match our job description. It shows us you’re genuinely interested in the role.
Be Personable: Since this role involves a lot of client interaction, let your personality shine through in your application. We’re looking for someone who can connect with clients and adapt to different situations, so don’t be afraid to show us who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at HFBAC (Hiring For and Building Awesome Companies)
✨Know Your Tech Inside Out
Make sure you're well-versed in Microsoft 365, Azure, and Active Directory. Brush up on your knowledge of Windows Server and networking fundamentals too. Being able to discuss these technologies confidently will show that you’re ready for the hands-on nature of the role.
✨Show Off Your Field Experience
Since this job involves a lot of client interaction, be prepared to share examples from your past roles where you've successfully navigated field environments. Highlight any experiences where you’ve adapted to different situations or solved problems on-site.
✨Emphasise Teamwork and Mentoring
This company values a tight-knit culture, so be sure to talk about your experiences working in teams and mentoring others. Share specific instances where you’ve helped colleagues or contributed to a positive team environment.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture and the types of projects you might work on. This shows that you’re genuinely interested in the role and want to ensure it’s a good fit for both you and them.