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For Companies At a Glance
- Tasks: Manage customer accounts and ensure timely payments while building strong relationships.
- Company: Alide Hire Services, a family-feel business with over 40 years of experience.
- Benefits: Competitive salary, 25 days holiday, and a supportive team environment.
- Why this job: Make a genuine impact in credit control and develop your career in a valued role.
- Qualifications: Experience in credit control and strong communication skills are essential.
- Other info: Promotional opportunities and a collaborative culture await you.
The predicted salary is between 28800 - 43200 £ per year.
Ready to take ownership of credit control in a company that actually values what you do? Tired of working in credit control where you're just a number-chaser? Looking for a role where you can build real relationships with customers and make genuine commercial impact?
The Opportunity
Alide Hire Services is a family-feel business that's been going strong for over 40 years. They supply powered access, tools, plant and welfare equipment across the South West from their three depots in Bristol, Bath and Keynsham. The current Credit Controller has been promoted internally, and they need someone to step into this important role. This isn't just about chasing invoices. You'll own the full credit control function, build relationships with trade customers, and play a real part in keeping the cash flowing for a business that genuinely cares about its team.
What You'll Actually Be Doing
- Managing a portfolio of customer accounts from first invoice to final payment.
- Chasing outstanding payments by phone and email.
- Processing payments - BACS, card, cheques.
- Sorting out invoice queries and disputes quickly.
- Assessing credit applications and recommending limits.
- Working with the depot teams and sales when accounts need to go on hold.
- Making sure training courses get paid for before they happen.
- Keeping proper records so nothing falls through the cracks.
Who You Are
You've done credit control before - ideally in hire, construction, or trade. You know how to have those firm-but-fair conversations without burning bridges. You're the kind of person who:
- Actually enjoys picking up the phone.
- Stays calm when a customer gets difficult.
- Spots problems before they become disasters.
- Keeps on top of your workload without someone chasing you.
- Knows your way around Excel and isn’t afraid of a CRM system.
What's In It For You
- A company that's been around for 40+ years.
- A team that actually works together.
- The person before you got promoted - they develop their people.
- Based in Keynsham - easy access from Bath, Bristol, and surrounding areas.
- Award-winning business with a genuine reputation for quality.
About Alide Hire Services
Alide has built its reputation on doing things properly. Where Quality and Service Count isn’t just a tagline - it’s how they operate. They’re independent, they’ve got loyal customers who’ve been with them for years, and they look after their staff. Their values spell out ALIDE: Action, Loyalty, Integrity, Dedicated, Everyone.
Interested?
Salary: up to £36,000
Hours: 8.00am – 4.00pm, Monday to Friday, 37.5 hours per week
Holiday: 25 days + 8 bank holidays
Location: Burnett Business Park, Gypsy Lane, Keynsham
Send your CV to Helen at HFBAC. Even if your CV isn’t perfect, if you’ve got the right experience and attitude, get in touch.
Helen Sanders | HFBAC | helen@hfbac.com
Credit Controller employer: Hfbac (Hiring For And Building Awesome Companies)
Contact Detail:
Hfbac (Hiring For And Building Awesome Companies) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Get ready to pick up that phone! In a role like Credit Controller, your ability to communicate effectively is key. Don’t shy away from making those calls; practice your pitch and be confident in your approach.
✨Tip Number 2
Build relationships with potential employers. When you apply through our website, take the time to research the company and mention specific things you admire about them in your conversations. This shows you’re genuinely interested!
✨Tip Number 3
Stay organised! Keep track of your applications and follow up where necessary. A simple email or call can show your enthusiasm and keep you on their radar. Plus, it helps you manage your workload like a pro!
✨Tip Number 4
Don’t underestimate the power of a good follow-up. After an interview or a chat, send a thank-you note. It’s a small gesture that can leave a lasting impression and remind them why you’re the right fit for the job.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your CV and cover letter. Remember, this role is all about building relationships, so showing us how you connect with others can really make you stand out.
Tailor Your Application: Make sure to tailor your CV and cover letter to the specific role of Credit Controller. Highlight your relevant experience in credit control, especially if you've worked in hire, construction, or trade. We love seeing how your skills match what we’re looking for, so don’t hold back on those details!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, especially since this role involves a lot of phone work. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of applications and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at Alide Hire Services!
How to prepare for a job interview at Hfbac (Hiring For And Building Awesome Companies)
✨Know Your Numbers
Brush up on your credit control metrics and be ready to discuss how you've managed accounts in the past. Be prepared to share specific examples of how you’ve chased payments and resolved disputes, as this will show your potential employer that you understand the role inside out.
✨Build Rapport
Since this role involves building relationships with customers, think about how you can demonstrate your interpersonal skills. Prepare a few anecdotes about how you've successfully navigated difficult conversations or maintained positive relationships with clients, even when things got tough.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you identify potential issues before they escalate. Think of examples where you’ve spotted problems early on and taken action to prevent them from becoming bigger headaches for your team or customers.
✨Familiarise Yourself with Their Values
Alide Hire Services values Action, Loyalty, Integrity, Dedicated, and Everyone. Make sure you understand these values and think about how your own work ethic aligns with them. During the interview, weave these values into your responses to show that you’re a great cultural fit.
