- Effective communication/listening skills
About The Role
Bodily Injury Claims Handler
Across the UK
Hybrid
Contract Type – Permanent
About HF
People. Not just lawyers
We’re not your typical law firm – we’re people with a passion for helping our clients and each other achieve the best possible outcomes. We are leading legal advisers to the insurance and commercial sectors across the UK & Ireland, known for our innovation, client focus, and long-lasting relationships. We do things differently, with a forward-thinking approach built around our clients’ needs, supported by cutting-edge technology and a culture built around people from a wide range of backgrounds who are taking an equally wide range of routes to building their careers in law.
The Claims department plays a crucial role in our business, handling claims whilst striving for the best customer experience in the UK insurer market. A day in the life of the Claims Handler will be extremely varied, one day you could be helping a customer solve a problem. The next you could be using your amazing listening skills to ensure your customer receives the best advice.
What You’ll Be Doing
- Delivering a first-class experience to customers to get their claims dealt with quickly
- Managing activity on all relevant aspects of claims to maximise cost control and to negotiate the optimum claim settlement
- You will start by managing new claim registrations (– FNOL/First Notification of Loss of Motor claims/Third Party claims) ensuring that all new claims are registered in accordance with specific service level agreements.
- Then instruct relevant suppliers/investigators at the outset of claim, validating policy cover, ensuring clauses, warranties and endorsements are considered, making an accurate liability assessment to manage customer expectations.
- Throughout you will proactively and professionally communicate with our customers and colleagues to manage expectations and achieve the most appropriate outcome, simultaneously managing insurer relationships to the highest standard.
What do I need?
Skills
- Previous involvement using MOJ and OIC Portal's would be advantageous, but not essential.
- Effective communication/listening skills
- A can-do attitude
- The ability to operate under pressure.
- Able to assist clients in a clear, concise, friendly, and efficient way
- High level customer service skills
What’s in it for you?
You’ll Enjoy
- 25 days’ annual leave (rising to 30 with service) + Holiday Buy Scheme
- Life Insurance & Income Protection
- Private Medical Insurance & Healthcare Cash Plan
- Employee Assistance Programme & Digital GP services
- Pension Scheme
- Electric Car Scheme
- Enhanced Maternity, Paternity & Adoption Leave
- Hybrid & Flexible Working Options
- Discounted Gym Membership & Employee Discount Hub
- Flu & Eyecare Vouchers – and more!
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Bodily Injury Claims Handler in Birmingham employer: HF
As a Senior Legal Assistant at our innovative law firm, you will thrive in a supportive and dynamic work culture that prioritises both client success and employee development. With hybrid working options based in Scotland, we offer a comprehensive benefits package including generous annual leave, private medical insurance, and opportunities for professional growth through training and seminars. Join us to be part of a forward-thinking team that values diverse backgrounds and creative problem-solving, ensuring a rewarding career path in the legal sector.
