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- Tasks: Support users with Access applications and resolve issues efficiently.
- Company: Join Hft, a supportive organisation committed to equal opportunities.
- Benefits: Enjoy remote work flexibility and a collaborative team environment.
- Why this job: Make an impact by enhancing business systems and supporting your colleagues.
- Qualifications: Experience with Access Group software and ICT support is essential.
- Other info: Contract lasts 3-6 months, starting in June or early July.
The predicted salary is between 28800 - 43200 £ per year.
Remote | 3–6 Months | Full-Time (37.5 hrs/week, Core Hours 10am–3pm) Start: June or Early July
Are you a confident and capable support analyst with hands-on experience using Access Group software? We’re looking for a skilled Business Application Support Analyst to provide day-to-day support across a suite of Access business applications.
About the Role: This role is crucial in ensuring effective system use, resolving incidents quickly, and escalating where necessary to keep operations running smoothly. You’ll act as the first point of contact within the ICT department for all business systems queries, supporting staff across the organisation in the use of the following Access applications:
- PeopleXD
- RecruitXD
- Charity CRM
- Access Care Planner
- Access People Planner
Key Responsibilities:
- Provide first-line support and troubleshooting for business-critical systems
- Maintain clear, professional communication with end users regarding incident progress and resolution
- Escalate more complex issues to senior members of the business systems team
- Contribute to remote meetings and continuous service improvement efforts
Essential Skills & Experience:
- Hands-on experience with Access Group applications is essential
- Proven background in an ICT support desk/helpdesk environment
- Strong communication and problem-solving skills
- Knowledge of JobTrain ATS is highly desirable
- Ability to work independently and manage time effectively in a remote setup
Working Hours: 37.5 hours per week, Monday - Friday. Core working hours: 10am – 3pm, with flexibility around this.
Contract Details: Duration: 3 to 6 months. Location: Fully remote (meetings via Microsoft Teams). Start Date: June or early July.
Interested? If you meet the criteria and are ready to bring your Access expertise to a supportive and collaborative team, we’d love to hear from you.
STRICTLY NO AGENCIES PLEASE. We reserve the right to close this vacancy early should we receive sufficient applications. Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do.
Business Application Support Analyst employer: HF Trust
Contact Detail:
HF Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Application Support Analyst
✨Tip Number 1
Familiarise yourself with the Access Group applications mentioned in the job description. Having hands-on experience with PeopleXD, RecruitXD, and others will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills. Be prepared to discuss specific examples of how you've resolved issues in previous roles, as this will demonstrate your problem-solving abilities to the hiring team.
✨Tip Number 3
Showcase your communication skills by preparing to explain complex technical concepts in simple terms. This is crucial for a support role where you'll be interacting with various staff members.
✨Tip Number 4
Since this role is remote, highlight your ability to work independently and manage your time effectively. Share examples of how you've successfully worked in a remote setup in the past.
We think you need these skills to ace Business Application Support Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and essential skills required for the Business Application Support Analyst position. Tailor your application to highlight your relevant experience with Access Group applications.
Highlight Relevant Experience: In your CV and cover letter, emphasise your hands-on experience with Access Group software and any previous roles in ICT support or helpdesk environments. Use specific examples to demonstrate your problem-solving skills and ability to communicate effectively.
Craft a Strong Cover Letter: Write a personalised cover letter that addresses the hiring team directly. Mention why you are interested in the role and how your skills align with the company's needs. Be sure to include your availability and willingness to work remotely.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HF Trust
✨Showcase Your Access Group Experience
Make sure to highlight your hands-on experience with Access Group applications during the interview. Be prepared to discuss specific instances where you've successfully supported or troubleshot these systems.
✨Demonstrate Strong Communication Skills
Since this role involves maintaining clear communication with end users, practice articulating your thoughts clearly and professionally. Consider examples from your past roles where effective communication made a difference in resolving issues.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific support scenarios. Brush up on common issues related to Access applications and think through your problem-solving approach to demonstrate your analytical skills.
✨Familiarise Yourself with Remote Work Dynamics
As this position is fully remote, be ready to discuss how you manage your time and stay productive in a remote setup. Share any tools or strategies you use to maintain focus and collaboration with team members.
