Team Leader in Birmingham

We're not your typical law firm – we're people with a passion for helping our clients and each other achieve the best possible outcomes. We are leading legal advisers to the insurance and commercial sectors across the UK & Ireland, known for our innovation, client focus, and long-lasting relationships. We do things differently, with a forward-thinking approach built around our clients' needs, supported by cutting-edge technology and a culture built around people from a wide range of backgrounds who are taking an equally wide range of routes to building their careers in law.

Lead, inspire and motivate a team to deliver outstanding service to clients while achieving operational and financial targets.
Take full responsibility for team leadership, employee engagement, performance management and continuous improvement initiatives.
Act as the technical lead within the team, ensuring high-quality decision making, compliance with supervision procedures and excellent technical performance.
Drive delivery of operational KPIs, including revenue, productivity and service performance metrics.
Ensure consistent and timely billing processes to support revenue delivery targets.
Manage service delivery for allocated clients, ensuring service level agreements (SLAs), response times and escalation processes are met.
Oversee the end-to-end claims handling process, driving efficiency, consistency and effective use of technology.
Analyse management information and performance data, producing accurate reporting and identifying opportunities for improvement.
Identify training and development needs through supervision, coaching, quality control and performance reviews.
Lead and contribute to operational projects involving IT changes, training initiatives and people processes.
Support client relationship activities, including tenders, events and business development initiatives.
Conduct file reviews and audits to ensure effective case management and high-quality work standards.
Coordinate team resource planning and arrange cover during team absences.

Previous experience leading or managing a team, with the ability to coach, motivate and develop colleagues.
Preferably experience in bodily injury. Experience working within a legal services environment is preferred.
Qualified Solicitor or equivalent qualification is beneficial but not essential.
Strong leadership skills with the confidence to make decisions and drive performance improvements.
Excellent communication skills, both written and verbal, with the ability to build strong relationships with clients and colleagues.
Strong analytical skills with experience interpreting management information and performance data.
Excellent IT skills, particularly Microsoft Office applications.
Exceptional attention to detail and commitment to quality and accuracy.
A client-focused mindset with a commitment to delivering outstanding service.
A collaborative, team-oriented approach with a flexible and proactive attitude.
Ability to manage multiple priorities, work under pressure and meet deadlines.
Strong organisational skills with the ability to work independently when required.

25 days' annual leave (rising to 30 with service) + Holiday Buy Scheme
Life Insurance & Income Protection
Private Medical Insurance & Healthcare Cash Plan
Employee Assistance Programme & Digital GP services
Pension Scheme
Electric Car Scheme
Enhanced Maternity, Paternity & Adoption Leave
Hybrid & Flexible Working Options
Discounted Gym Membership & Employee Discount Hub
Flu & Eyecare Vouchers – and more!

- Hybrid – 1 day a week on site - Submit your CV and we'll be in touch if we have any opportunities that match your experience and interests. If we don't have something right now, we'll keep your details on file and may reach out in the future as part of our talent pipeline.