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- Tasks: Join our team to create a welcoming atmosphere for guests and assist with their dining experiences.
- Company: HF Holidays is a B Corp Certified brand with over 110 years of experience in walking holidays.
- Benefits: Enjoy free accommodation, meals, tips, discounts, and health support while working with us.
- Why this job: Be part of a passionate team in stunning locations, making memorable experiences for guests.
- Qualifications: No experience needed; just bring your enthusiasm and great communication skills!
- Other info: We promote diversity and offer reasonable adjustments for applicants with disabilities.
The predicted salary is between 22700 - 25000 £ per year.
TEAM MEMBER
Location:Longmynd House, Cunnery Road, Church Stretton, Shropshire SY6 6AG
Contract: Full time– Seasonal
Salary: £12.21 per hour
Reporting to: CountryHouse Manager
Live in: Live in accommodation available inclusive of all bills, 3 meals per day, Laundry & Free Wifi
Employee Benefits: Equal share of tips paid monthly | Free Uniform | 28 Days Holiday pro rata inclusive of bank holidays | Pension Contributions | Volunteer Day | Group Life Assurance | Cinema Discounts | Online Shopping Discounts | Cycle to work Scheme | Discounted Gym Membership | Virtual GP | Health & Wellbeing Support 24/7 Helplines with access to trained counsellors for support on Mental Health, Relationships, Work, Stress, Bereavement, Finances, Childcare and much more | Exclusive discounts on our holidays for you, your friends and family | Annual familiarization visit at any of our country houses for you and your family
What will you be doing:
Working in ourLongmyndCountry House we provide a retreat for up to 85guests who stay with us for guided or self-guided walking tour holidays. Your role will be preparing guest rooms and public areas, creating a comfortable and inviting atmosphere. You will be the welcoming face serving meals in our dining room and adding to the charm of our hospitality by assisting in the delivery of Afternoon Tea. Our Team Members also assist in the preparation of picnic lunches, which our guests\’ love for their outdoor adventures. Our entire team gets involved in the heart of guest interactions, and we all work together to provide an atmosphere where guests feel cared for and attended to
About you:
We would love to hear from you if you have these essential skills:
- Experience in hospitality or the willingness to learn.
- Great communication skills and deliver great customer service.
- Ability to be part of a team and flexible to work evenings and weekends.
About HF Holidays:
HF Holidays are a B Corp Certified British heritage brand with over 110 years of experience organising walking holidays in the UK, Europe, and beyond. We’ve been leading the way since 1913 and offer over 260 carefully curated guided and self-guided walking tours on six continents and in 40 destinations worldwide. Run as a co-operative, we put people at the heart of everything we do and are proud to be part of a community with a shared passion for the great outdoors. Friendship, fun, fresh air, and the feelgood factor have always been our guiding principles. Our 500-strong team are based remotely, at our Head Office in Hertfordshire and across our 15country houses located in some of the UK’s best-loved national parks and National Landscapes.
Our Application Process:
To ensure a fair and unbiased evaluation process, we welcome candidates to submit their CVs without including personal identifying information, such as name, gender, age, race, religion, or any other factors that may reveal their identity. This practice aligns with our commitment to fostering equal opportunities for all applicants. If successful, you will be invited to an online / face-to-face interview with our House Manager.
Equity and Diversity:
We recruit, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. HF Holiday’s has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of discrimination; We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out under the Equalities Act 2010 or any other characteristic protected by law.
HF Holidays also provides reasonable adjustments to qualified individuals with disabilities in accordance with applicable laws. We are a member of the Business Disability Forum, a Disability Confident Employer and we operate the Guaranteed Interview Scheme to those candidates who meet our essential criteria. If you need to enquire about a reasonable adjustment, need assistance with completing the application process or wish to be interviewed under the Guaranteed Interview scheme, please emailrecruitment@hfholidays.co.uk or call us on (0) 7918 652114 where a member of our Resourcing Team will be happy to help you.
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Team Member employer: HF Holidays
Contact Detail:
HF Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Familiarise yourself with the values and mission of HF Holidays. Understanding their commitment to hospitality and the great outdoors will help you align your responses during the interview, showcasing your enthusiasm for their ethos.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service during your conversations. Even if it's informal, sharing specific examples of how you've provided excellent service can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your teamwork skills. Since the role requires collaboration with others, think of instances where you've successfully worked as part of a team, especially in high-pressure situations.
✨Tip Number 4
Be ready to demonstrate your flexibility and willingness to work evenings and weekends. This is crucial for the role, so consider how you can convey your adaptability and commitment to meeting the needs of guests.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Team Member position. Tailor your application to highlight relevant experience in hospitality or customer service.
Craft a Strong CV: Create a CV that showcases your experience, skills, and any relevant training. Emphasise your communication skills and ability to work as part of a team, as these are essential for the role.
Prepare a Cover Letter: Write a cover letter that expresses your enthusiasm for the position and the company. Mention why you want to work at HF Holidays and how your values align with theirs, especially regarding teamwork and customer service.
Follow Application Guidelines: Ensure you submit your CV without personal identifying information as per the company's application process. This helps maintain fairness and aligns with their commitment to equal opportunities.
How to prepare for a job interview at HF Holidays
✨Show Your Hospitality Experience
If you have any previous experience in hospitality, make sure to highlight it during the interview. Share specific examples of how you've provided excellent customer service or contributed to a positive guest experience.
✨Demonstrate Team Spirit
Since teamwork is essential for this role, be prepared to discuss your ability to work collaboratively. Share instances where you've successfully worked as part of a team, especially in high-pressure situations.
✨Communicate Clearly and Confidently
Great communication skills are key for this position. Practice articulating your thoughts clearly and confidently, and be ready to answer questions about how you would handle guest interactions.
✨Express Your Willingness to Learn
If you lack direct experience, emphasise your eagerness to learn and adapt. Discuss any relevant skills or experiences that demonstrate your ability to pick up new tasks quickly and your enthusiasm for the hospitality industry.
