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- Tasks: Join our team to create a welcoming atmosphere for guests at our beautiful country house.
- Company: HF Holidays is a B Corp Certified brand with over 110 years of experience in walking holidays.
- Benefits: Enjoy tips, free uniform, 28 days holiday, gym discounts, and mental health support.
- Why this job: Be part of a passionate team that values friendship, fun, and the great outdoors.
- Qualifications: No experience needed; just bring your enthusiasm and great communication skills!
- Other info: We promote equity and diversity, ensuring a fair application process for everyone.
The predicted salary is between 24000 - 28800 £ per year.
TEAM MEMBER
Location: Thorns Hall, Cautley Road, Sedbergh, Cumbria, LA10 5LE
Contract: Full time Seasonal
Salary: £12 per hour
Reporting to: CountryHouse Manager
Please note: This is a Live Out role
Employee Benefits: Equal share of tips paid monthly Free Uniform 28 Days Holiday pro rata inclusive of bank holidays Pension Contributions Volunteer Day Group Life Assurance Cinema Discounts Online Shopping Discounts Cycle to work Scheme Discounted Gym Membership Virtual GP Health & Wellbeing Support 24/7 Helplines with access to trained counsellors for support on Mental Health, Relationships, Work, Stress, Bereavement, Finances, Childcare and much more Exclusive discounts on our holidays for you, your friends and family Annual familiarization visit at any of our country houses for you and your family
What will you be doing:
Working in our Sedbergh Country House we provide a retreat for up to 45 guests who stay with us for guided or self-guided walking tour holidays. Your role will be preparing guest rooms and public areas, creating a comfortable and inviting atmosphere. You will be the welcoming face serving meals in our dining room and adding to the charm of our hospitality by assisting in the delivery of Afternoon Tea. Our Team Members also assist in the preparation of picnic lunches, which our guests’ love for their outdoor adventures. Our entire team gets involved in the heart of guest interactions, and we all work together to provide an atmosphere where guests feel cared for and attended to
About you:
We would love to hear from you if you have these essential skills:
- Experience in hospitality or the willingness to learn.
- Great communication skills and deliver great customer service.
- Ability to be part of a team and flexible to work evenings and weekends.
About HF Holidays:
HF Holidays are a B Corp Certified British heritage brand with over 110 years of experience organising walking holidays in the UK, Europe, and beyond. We ve been leading the way since 1913 and offer over 260 carefully curated guided and self-guided walking tours on six continents and in 40 destinations worldwide. Run as a co-operative, we put people at the heart of everything we do and are proud to be part of a community with a shared passion for the great outdoors. Friendship, fun, fresh air, and the feelgood factor have always been our guiding principles. Our 500-strong team are based remotely, at our Head Office in Hertfordshire and across our 15 country houses located in some of the UK s best-loved national parks and National Landscapes.
Our Application Process:
To ensure a fair and unbiased evaluation process, we welcome candidates to submit their CVs without including personal identifying information, such as name, gender, age, race, religion, or any other factors that may reveal their identity. This practice aligns with our commitment to fostering equal opportunities for all applicants. If successful, you will be invited to an online / face-to-face interview with our House Manager. If you wish to apply, please forward your CV to – we d love to hear from you!
Equity and Diversity:
We recruit, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. HF Holiday s has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of discrimination; We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out under the Equalities Act 2010 or any other characteristic protected by law.
HF Holidays also provides reasonable adjustments to qualified individuals with disabilities in accordance with applicable laws. We are a member of the Business Disability Forum, a Disability Confident Employer and we operate the Guaranteed Interview Scheme to those candidates who meet our essential criteria. If you need to enquire about a reasonable adjustment, need assistance with completing the application process or wish to be interviewed under the Guaranteed Interview scheme, please email or call us on (0) where a member of our Resourcing Team will be happy to help you.
Team Member employer: HF Holidays
Contact Detail:
HF Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Familiarize yourself with HF Holidays and their values. Understanding their commitment to hospitality and the outdoors will help you align your answers during the interview with what they stand for.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service, even if it's informal. Share specific examples of how you created a welcoming atmosphere or handled guest interactions.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires evening and weekend shifts, showing your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Demonstrate your teamwork skills by sharing experiences where you collaborated with others to achieve a common goal. This is crucial in a role that emphasizes working together to enhance guest experiences.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Team Member position. Highlight your relevant experience in hospitality or your willingness to learn.
Tailor Your CV: Customize your CV to reflect the essential skills mentioned in the job description, such as great communication skills and teamwork. Make sure to emphasize any previous experience in customer service or hospitality.
Prepare a Cover Letter: Although not explicitly requested, a cover letter can help you stand out. Use it to express your enthusiasm for the role and how your values align with HF Holidays' commitment to community and hospitality.
Submit Anonymously: Follow the application process by submitting your CV without personal identifying information. This ensures a fair evaluation process and aligns with HF Holidays' commitment to equal opportunities.
How to prepare for a job interview at HF Holidays
✨Show Your Hospitality Experience
Even if you don't have direct experience, highlight any relevant skills or experiences that demonstrate your ability to provide great customer service. Share examples of how you've made guests feel welcome in previous roles.
✨Communicate Clearly and Confidently
Great communication is key in hospitality. Practice speaking clearly and confidently about your experiences and how you can contribute to the team. Remember, you're not just answering questions; you're also showcasing your personality.
✨Demonstrate Team Spirit
Since this role requires teamwork, be prepared to discuss how you work well with others. Share examples of past experiences where you collaborated effectively with a team, especially in busy or challenging situations.
✨Be Flexible and Open-Minded
The job may require working evenings and weekends, so express your willingness to be flexible with your schedule. Show enthusiasm for the role and the opportunity to learn and grow within the team.
