LEADER CO-ORDINATOR Location: Hybrid - Keswick, Cumbria – With weekly Tuesday meetings at Keswick. Salary: £27,000 pro rata Contract: We have two open roles. Part Time – 12 months Fixed Term (Maternity Cover)- 22.5 hours per week Full Time – Permanent – 37.5 hours per week Job Benefits: 33 Days Holiday pro rata inclusive of bank holidays | Pension Contributions | Volunteer Day | Group Life Assurance | Cinema Discounts | Online Shopping Discounts | Cycle to work Scheme | Discounted Gym Membership | Virtual GP | Health all are central to the guest experience. Working closely with Product Managers and colleagues across the Leader and Product Operations Teams, the role matches leaders to holiday appointments and ensures the 600 volunteers are supported, empowered and equipped with the essential skills and information needed to carry out their roles effectively. The role requires a positive attitude, strong organisational skills and excellent people skills. Previous experience of working with volunteers is helpful, while the ability to build relationships, communicate clearly and provide responsive support is equally important. Key Responsibilities: Resource holidays by appointing and deploying volunteer leaders, ensuring vacancies are filled efficiently and cost-effectively. Manage the end-to-end onboarding, induction and sign-off of new leaders and support the appointment of Volunteer Field Advisors. Monitor leader performance, identify development needs and coordinate appropriate support and training. Provide leaders with the information, guidance and operational support needed to deliver high-quality holidays. Manage leader communications, responding to enquiries and resolving issues in a timely and professional manner. Investigate leader-related guest feedback and complaints, recommending and implementing appropriate actions. Maintain accurate records and complete all administration associated with Volunteer Walk Leaders and Volunteer Tour Managers. Foster leader engagement, recognise contributions and support volunteer retention and motivation Quality, Compliance
Leader Co-ordinator employer: HF Holidays
HF Holidays is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With a commitment to sustainability and responsible travel, our team enjoys generous benefits including 33 days of holiday, health support, and exclusive discounts on holidays, all while working remotely in a collaborative environment that fosters creativity and innovation.
