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- Tasks: Create a welcoming atmosphere for guests and assist in meal service.
- Company: Join HF Holidays, a co-operative with over 112 years of experience in walking holidays.
- Benefits: Enjoy competitive pay, live-in accommodation, tips, discounts, and 28 days holiday.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Be part of a passionate team creating memorable experiences in stunning locations.
- Qualifications: Hospitality experience is a plus, but a willingness to learn is essential.
The predicted salary is between 26400 - 26400 £ per year.
Location: Derwent Bank, Portinscale, Nr Keswick, Cumbria, CA12 5TY
Contract: Full time – Permanent
Salary: £12.71 per hour
Live in: Live in accommodation available including all bills, 3 meals per day & Laundry
Employee Benefits:
- Equal share of tips paid monthly
- Free Uniform
- 28 Days Holiday pro rata inclusive of bank holidays
- Pension Contributions
- Volunteer Day
- Group Life Assurance
- Cinema Discounts
- Online Shopping Discounts
- Cycle to work Scheme
- Discounted Gym Membership
- Virtual GP
- Health & Wellbeing Support 24/7 Helplines with access to trained counsellors for support
- Exclusive discounts on our holidays for you, your friends and family
- Annual familiarization visit at any of our country houses for you and your family
What will you be doing:
Working in our Derwent Bank Country House we provide a retreat for up to 66 guests who stay with us for guided or self-guided walking tour holidays. Your role will be preparing guest rooms and public areas, creating a comfortable and inviting atmosphere. You will be the welcoming face serving meals in our dining room and adding to the charm of our hospitality by assisting in the delivery of Afternoon Tea. Our Team Members also assist in the preparation of picnic lunches, which our guests love for their outdoor adventures. Our entire team gets involved in the heart of guest interactions, and we all work together to provide an atmosphere where guests feel cared for and attended to.
About you:
We would love to hear from you if you have these essential skills:
- Experience in hospitality or the willingness to learn.
- Great communication skills and deliver great customer service.
- Ability to be part of a team and flexible to work evenings and weekends.
About HF Holidays:
As Britain's only walking holiday co-operative, we are committed to creating meaningful connections through shared experiences in the great outdoors. With 112 years of history, we bring like-minded people together through more than 260 carefully crafted walking and activity holidays in the UK, Europe, and beyond. We also own and manage 16 characterful country houses in the heart of the UK’s best-loved national parks landscapes. Supported by our 500 strong team who are based both remotely and at our Head Office in Hertfordshire as well as our Houses.
Applying:
We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process, please contact us on recruitment@hfholidays.co.uk and for any other enquiries you may have.
Team Member in Keswick employer: HF Holidays
Contact Detail:
HF Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member in Keswick
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HF Holidays. Understand their values and what makes them unique in the hospitality industry. This will help you connect with the team during your chat.
✨Tip Number 2
Practice your people skills! Since this role is all about creating a welcoming atmosphere, think of examples from your past experiences where you've delivered great customer service. Be ready to share these stories!
✨Tip Number 3
Dress the part! Even if it’s a casual interview, looking smart can make a great first impression. Plus, it shows you’re serious about joining the team at Derwent Bank.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to prepare.
We think you need these skills to ace Team Member in Keswick
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your skills. Share a bit about your passion for hospitality and why you’d love to be part of our team at Derwent Bank.
Tailor Your Application: Make sure to tailor your application to the Team Member role. Highlight any relevant experience in hospitality or customer service, and don’t forget to mention your flexibility to work evenings and weekends – it’s a big plus for us!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’re a great fit for the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll find all the info you need there. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at HF Holidays
✨Know the Company
Before your interview, take some time to research HF Holidays. Understand their mission, values, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Hospitality Skills
Since the role is all about creating a welcoming atmosphere, be ready to share specific examples from your past experiences in hospitality. If you don’t have direct experience, think about situations where you’ve provided excellent customer service or worked well in a team.
✨Prepare for Teamwork Questions
Expect questions about teamwork and flexibility, as these are key traits for a Team Member. Prepare examples that highlight your ability to collaborate with others, adapt to changing situations, and contribute positively to a team environment.
✨Ask Thoughtful Questions
At the end of the interview, you’ll likely have a chance to ask questions. Use this opportunity to inquire about the team culture, training opportunities, or what a typical day looks like at Derwent Bank. This shows your enthusiasm and helps you gauge if it’s the right fit for you.