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- Tasks: Prepare guest rooms, serve meals, and create a welcoming atmosphere for our guests.
- Company: Join HF Holidays, a B Corp Certified brand with over 110 years of experience.
- Benefits: Enjoy competitive pay, live-in accommodation, tips, discounts, and 28 days holiday.
- Other info: Flexible hours, great team spirit, and opportunities for personal growth.
- Why this job: Be part of a passionate team creating memorable experiences in beautiful locations.
- Qualifications: Hospitality experience is a plus, but a willingness to learn is essential.
The predicted salary is between 25000 - 26000 £ per year.
Location: Freshwater Bay House, Freshwater Bay, Isle of Wight, PO40 9RB
Contract: Full time - Permanent
Salary: £12.67 per hour
Reporting to: Country House Manager
Live in: Live in accommodation available inclusive of all bills, 3 meals per day, Laundry & Free Wifi
Employee Benefits:
- Equal share of tips paid monthly
- Free Uniform
- 28 Days Holiday pro rata inclusive of bank holidays
- Pension Contributions
- Volunteer Day
- Group Life Assurance
- Cinema Discounts
- Online Shopping Discounts
- Cycle to work Scheme
- Discounted Gym Membership
- Virtual GP
- Health & Wellbeing Support 24/7 Helplines with access to trained counsellors for support
- Exclusive discounts on our holidays for you, your friends and family
- Annual familiarization visit at any of our country houses for you and your family
What will you be doing:
Working in our Freshwater Bay Country House we provide a retreat for up to 77 guests who stay with us for guided or self-guided walking tour holidays. Your role will be preparing guest rooms and public areas, creating a comfortable and inviting atmosphere. You will be the welcoming face serving meals in our dining room and adding to the charm of our hospitality by assisting in the delivery of Afternoon Tea. Our Team Members also assist in the preparation of picnic lunches, which our guests love for their outdoor adventures. Our entire team gets involved in the heart of guest interactions, and we all work together to provide an atmosphere where guests feel cared for and attended to.
About you:
We would love to hear from you if you have these essential skills:
- Experience in hospitality or the willingness to learn.
- Great communication skills and deliver great customer service.
- Ability to be part of a team and flexible to work evenings and weekends.
About HF Holidays:
HF Holidays are a B Corp Certified British heritage brand with over 110 years of experience organising walking holidays in the UK, Europe, and beyond. We’ve been leading the way since 1913 and offer over 260 carefully curated guided and self-guided walking tours on six continents and in 40 destinations worldwide. Run as a co-operative, we put people at the heart of everything we do and are proud to be part of a community with a shared passion for the great outdoors. Friendship, fun, fresh air, and the feelgood factor have always been our guiding principles. Our 500-strong team are based remotely, at our Head Office in Hertfordshire and across our 16 country houses located in some of the UK’s best-loved national parks and National Landscapes.
Team Member in Freshwater employer: HF Holidays
Contact Detail:
HF Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member in Freshwater
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HF Holidays. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since you'll be interacting with guests regularly, think about how you can showcase your communication skills during the interview. Maybe even role-play some scenarios with a friend to get comfortable with delivering great customer service.
✨Tip Number 3
Be ready to show your flexibility! The job requires working evenings and weekends, so be prepared to discuss your availability. Highlight any previous experience where you've adapted to changing schedules or worked as part of a team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the HF Holidays family. Don’t miss out on this opportunity!
We think you need these skills to ace Team Member in Freshwater
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your skills. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Team Member role. Highlight any relevant experience in hospitality and how your skills align with what we’re looking for. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and get straight to the good stuff about why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits there.
How to prepare for a job interview at HF Holidays
✨Know the Company
Before your interview, take some time to research HF Holidays. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Team Member, great customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to create a welcoming atmosphere, which is crucial for this role.
✨Emphasise Teamwork
Since the role involves working closely with others, be ready to discuss your experience in team settings. Share specific instances where you collaborated successfully with colleagues, highlighting your flexibility and willingness to support the team during busy times.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how they celebrate successes. This shows that you’re engaged and eager to learn more about the role and the company culture.