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- Tasks: Support the House Manager in delivering top-notch guest service and managing daily operations.
- Company: Join HF Holidays, a B Corp Certified brand with over 110 years of experience in walking holidays.
- Benefits: Enjoy 33 days holiday, live-in accommodation, discounts, and health support.
- Why this job: Be part of a friendly team in a beautiful country house, making memorable experiences for guests.
- Qualifications: Experience in hospitality or tourism, strong customer service skills, and flexibility for varied hours.
- Other info: Live-in accommodation includes meals, laundry, and free Wi-Fi.
The predicted salary is between 25000 - 35000 £ per year.
Location: Larpool Hall, Larpool Drive, Whitby, North Yorkshire, YO22 4ND
Contract: Permanent, Full Time
Salary: £29,484 per annum
Reporting to: House Manager
Live In: Live in accommodation available inclusive of all bills, 3 meals per day, Laundry & Free wifi
Job Benefits:
- 33 Days Holiday pro rata inclusive of bank holidays
- Pension Contributions
- Volunteer Day
- Group Life Assurance
- Cinema Discounts
- Online Shopping Discounts
- Cycle to work Scheme
- Discounted Gym Membership
- Virtual GP
- Health & Wellbeing Support 24/7 Helplines with access to trained counsellors
- Exclusive discounts on our holidays for you, your friends and family
- Annual familiarization visit at any of our country houses for you and your family
About the role:
As the Country House Assistant Manager, your role revolves around supporting the House Manager to deliver an exceptional standard of guest service, ensuring every part of the house operates at the pinnacle of excellence. Your responsibilities span various domains:
- Guest Service Excellence: Engage and interact with our guests creating a warm and friendly atmosphere. Monitor every aspect of guest service, leaving no room for compromise on our commitment to excellence.
- Front of House Management: Lead the front of house team, ensuring pristine conditions in all bedrooms and public areas are met to our brand standards.
- Property Maintenance and Appearance: Support the House Manager in addressing internal and external repairs and property defects. Work with the maintenance team to uphold the appearance of the garden, grounds, and overall Country House aesthetics to align with brand standards.
- Team Development & Culture: Foster a culture of teamwork and harmony, recognising the crucial role it plays in the overall success of our house.
- Centralised Support: Leverage the support of our central Human Resources team for recruitment, performance management, and conduct-related matters. Similarly, work with the central support operations team for the implementation and upkeep of all facets of Health and Safety, purchasing, stock management control, and reporting.
Your potential to contribute to our team goes beyond professional competence; it lies in your ability to infuse warmth, leadership, and excellence into every area of our Country House operations. This role will require you to deputise for the House Manager covering days off and annual leave.
What are we looking for?
We would love to hear from you if you have these essential skills:
- A commercial background in the Tourism or Hospitality industry. We are keen to hear from Assistant Hotel Managers, Country House Assistant Managers, Hotel Assistant General Managers or Assistant Hospitality Managers.
- Exemplary customer service skills and excel as a team leader.
- Given the nature of our industry, flexibility is key. The role necessitates adaptability to varied working hours, particularly during evenings and weekends.
About HF Holidays:
HF Holidays are a B Corp Certified British heritage brand with over 110 years of experience organising walking holidays in the UK, Europe, and beyond. We’ve been leading the way since 1913 and offer over 260 carefully curated guided and self-guided walking tours on six continents and in 40 destinations worldwide. Run as a co-operative, we put people at the heart of everything we do and are proud to be part of a community with a shared passion for the great outdoors. Friendship, fun, fresh air, and the feelgood factor have always been our guiding principles. Our 500-strong team are based remotely, at our Head Office in Hertfordshire and across our 15 country houses located in some of the UK’s best-loved national parks and National Landscapes.
Equity and Diversity: We recruit, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. HF Holidays has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of discrimination; we are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out under the Equalities Act 2010 or any other characteristic protected by law. HF Holidays also provides reasonable adjustments to qualified individuals with disabilities in accordance with applicable laws. If you need to enquire about a reasonable adjustment, need assistance with completing the application process or wish to be interviewed under the Guaranteed Interview scheme, please email recruitment@hfholidays.co.uk
Country House Assistant Manager employer: HF Holidays
Contact Detail:
HF Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Country House Assistant Manager
✨Tip Number 1
Familiarise yourself with HF Holidays' values and mission. Understanding their commitment to community and the outdoors will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight your experience in customer service and team leadership. Prepare specific examples of how you've successfully managed teams or improved guest experiences in previous roles, as this is crucial for the Country House Assistant Manager position.
✨Tip Number 3
Demonstrate your flexibility and adaptability. Be ready to discuss how you've handled varied working hours or unexpected challenges in the hospitality industry, as this role requires a dynamic approach to different situations.
✨Tip Number 4
Network with current or former employees of HF Holidays if possible. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Country House Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the tourism or hospitality industry. Emphasise any roles where you demonstrated exemplary customer service skills and leadership, as these are key for the Country House Assistant Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for guest service and teamwork. Mention specific examples from your past roles that showcase your ability to create a warm atmosphere and lead a team effectively.
Highlight Flexibility: Given the nature of the role, it's important to mention your flexibility regarding working hours. Provide examples of how you've adapted to varied schedules in previous positions, especially during busy periods.
Showcase Your Understanding of the Brand: Research HF Holidays and incorporate your understanding of their values and mission into your application. Demonstrating knowledge about their commitment to community and the outdoors can set you apart from other candidates.
How to prepare for a job interview at HF Holidays
✨Showcase Your Customer Service Skills
As the role heavily focuses on guest service excellence, be prepared to share specific examples of how you've provided outstanding customer service in previous positions. Highlight your ability to create a warm and friendly atmosphere for guests.
✨Demonstrate Leadership Experience
Since you'll be leading the front of house team, discuss your leadership style and any relevant experiences. Share how you've successfully managed teams, fostered teamwork, and maintained high standards in hospitality settings.
✨Emphasise Flexibility and Adaptability
The job requires flexibility with working hours, especially during evenings and weekends. Be ready to discuss how you've adapted to changing schedules in the past and your willingness to go the extra mile when needed.
✨Align with Company Values
HF Holidays values community and the great outdoors. Research their mission and values, and express how your personal beliefs align with theirs. This will show your genuine interest in the company and its culture.
