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- Tasks: Support the House Manager in delivering exceptional guest service and maintaining property standards.
- Company: Join HF Holidays, a B Corp Certified brand with over 110 years of experience.
- Benefits: Flexible working hours, team culture, and a chance to work in stunning natural settings.
- Other info: Opportunity for career growth in a supportive and dynamic environment.
- Why this job: Be part of a passionate team creating memorable experiences in beautiful country houses.
- Qualifications: Experience in hospitality management and strong customer service skills required.
The predicted salary is between 30000 - 42000 £ per year.
Nestled within the breathtaking area of outstanding natural beauty, our Monk Coniston country house proudly boasts 34 elegantly appointed bedrooms, providing a serene retreat for up to 52 guests embarking on guided or self‑guided tour holidays. As the Country House Assistant Manager, your role revolves around supporting the House Manager to deliver an exceptional standard of guest service, ensuring every part of the house operates at the pinnacle of excellence.
Your responsibilities span various domains:
- Guest Service Excellence: Engage and interact with our guests creating a warm and friendly atmosphere. Monitor every aspect of guest service, leaving no room for compromise on our commitment to excellence.
- Front of House Management: Lead the front of house team, ensuring pristine conditions in all bedrooms and public areas are met to our brand standards.
- Property Maintenance and Appearance: Support the House Manager in addressing internal and external repairs and property defects. Work with the maintenance team to uphold the appearance of the garden, grounds, and overall Country House.
- Team Development & Culture: Given a significant portion of our staff live in, you will foster a culture of teamwork and harmony, recognising the crucial role it plays in the overall success of our house.
- Centralised Support: Leverage the support of our central Human Resources team for recruitment, performance management, and conduct‑related matters. Similarly, work with the central support operations team for the implementation and upkeep of all facets of Health and Safety, purchasing, stock management control, and reporting.
As an Assistant Manager your role encapsulates not just management but a commitment to creating an environment where every detail reflects the excellence that defines our brand. This role will require you to deputise for the House Manager covering Days off and Annual Leave.
What are we looking for?
- A commercial background in the Tourism or Hospitality industry. We are keen to hear from Assistant Hotel Managers, Country House Assistant Managers, Hotel Assistant General Managers or Assistant Hospitality Managers, who can showcase a track record of successful operational management within a hotel, country house, or similar establishment.
- Exemplary customer service skills and excel as a team leader.
- Given the nature of our industry, flexibility is key. The role necessitates adaptability to varied working hours, particularly during evenings and weekends.
HF Holidays are a B Corp Certified British heritage brand with over 110 years of experience organising walking holidays in the UK, Europe, and beyond. We’ve been leading the way since 1913 and offer over 260 carefully curated guided and self‑guided walking tours on six continents and in 40 destinations worldwide. Run as a co‑operative, we put people at the heart of everything we do and are proud to be part of a community with a shared passion for the great outdoors. Friendship, fun, fresh air, and the feelgood factor have always been our guiding principles. Our 500‑strong team are based remotely, at our Head Office in Hertfordshire and across our 15 country houses located in some of the UK’s best‑loved national parks and National Landscapes.
Country House Assistant Manager employer: HF Holidays
Contact Detail:
HF Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Country House Assistant Manager
✨Tip Number 1
Get to know the company culture! Before your interview, dive into HF Holidays' values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your guest service scenarios! Think about how you'd handle different situations with guests. Being able to demonstrate your customer service skills during the interview can really set you apart from other candidates.
✨Tip Number 3
Show off your leadership skills! As an Assistant Manager, you'll need to lead a team. Be ready to share examples of how you've successfully managed teams in the past and how you foster a positive work environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Country House Assistant Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your commitment to guest service and how you create a warm atmosphere for visitors.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Country House Assistant Manager role. Highlight relevant experience in operational management and team leadership, and don’t forget to mention any specific achievements that align with our values.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and structure your information logically. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our beautiful country house.
How to prepare for a job interview at HF Holidays
✨Know the Brand Inside Out
Before your interview, dive deep into HF Holidays' history and values. Understand their commitment to excellence in guest service and how they operate as a co-operative. This knowledge will not only impress but also help you align your answers with their ethos.
✨Showcase Your Customer Service Skills
Prepare specific examples of how you've delivered exceptional customer service in previous roles. Think about times when you went above and beyond for guests or resolved issues effectively. This is crucial for a role that revolves around guest service excellence.
✨Demonstrate Leadership Experience
As an Assistant Manager, you'll need to lead a team. Be ready to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any experience in fostering teamwork and creating a positive work culture.
✨Be Ready for Flexibility Questions
Given the nature of the hospitality industry, be prepared to discuss your flexibility regarding working hours. Share experiences where you've adapted to changing schedules or handled unexpected situations, showcasing your ability to thrive in a dynamic environment.