At a Glance
- Tasks: Support the House Manager in delivering exceptional guest service and managing daily operations.
- Company: Join HF Holidays, a B Corp Certified brand with over 110 years of experience in walking holidays.
- Benefits: Enjoy live-in accommodation, 28 days holiday, discounts, and health support.
- Other info: Flexibility in working hours is required, especially during evenings and weekends.
- Why this job: Be part of a passionate team in a stunning location, creating memorable experiences for guests.
- Qualifications: Experience in hospitality management and excellent customer service skills are essential.
The predicted salary is between 29484 - 32981 € per year.
COUNTRY HOUSE ASSISTANT MANAGER
Location: Harrington House, Sherborne Street, Bourton-on-the-Water, Gloucestershire, GL54 2BY
Contract: Permanent, Full Time
Salary: £32,086 per annum
Live In: Live in accommodation available inclusive of all bills, 3 meals per day, Laundry & Free Wifi
Job Benefits: 33 Days Holiday pro rata inclusive of bank holidays | Pension Contributions | Volunteer Day | Group Life Assurance | Cinema Discounts | Online Shopping Discounts | Cycle to work Scheme | Discounted Gym Membership | Virtual GP | Health & Wellbeing Support 24/7 Helplines with access to trained counsellors for support | Annual familiarization visit at any of our country houses for you and your family
About the role:
Nestled within the breathtaking area of outstanding natural beauty, our Harrington House country house proudly boasts 29 elegantly appointed bedrooms, providing a serene retreat for up to 47 guests embarking on guided or self-guided tour holidays. As the Country House Assistant Manager, your role revolves around supporting the House Manager to deliver an exceptional standard of guest service, ensuring every part of the house operates at the pinnacle of excellence. Your responsibilities span various domains:
- Guest Service Excellence : Engage and Interact with our guests creating a warm and friendly atmosphere. Monitor every aspect of guest service, leaving no room for compromise on our commitment to excellence.
- Front of House Management : Lead the front of house team, ensuring pristine conditions in all bedrooms and public areas are meet to our brand standards.
- Property Maintenance and Appearance : Support the House Manager in addressing internal and external repairs and property defects. Work with the maintenance team to uphold the appearance of the garden, grounds, and overall Country House aesthetics to align with brand standards.
- Team Development & Culture : Given a significant portion of our staff live in, you will foster a culture of teamwork and harmony, recognising the crucial role it plays in the overall success of our house.
- Centralised Support : Leverage the support of our central Human Resources team for recruitment, performance management, and conduct-related matters. Similarly, work with the central support operations team for the implementation and upkeep of all facets of Health and Safety, purchasing, stock management control, and reporting.
As an Assistant General Manager your role encapsulates not just management but a commitment to creating an environment where every detail reflects the excellence that defines our brand. Your potential to contribute to our team goes beyond professional competence; it lies in your ability to infuse warmth, leadership, and excellence into every area of our Country House operations. This role will require you to deputise for the House Manager covering Days off and Annual Leave.
What are we looking for?
We would love to hear from you if you have these essential skills:
- A commercial background in the Tourism or Hospitality industry. We are keen to hear from Assistant Hotel Managers, Country House Assistant Managers, Hotel Assistant General Managers or Assistant Hospitality Managers, who can showcase a track record of successful operational management within a hotel, country house, or similar establishment.
- Exemplary customer service skills and excel as a team leader
- Given the nature of our industry, flexibility is key. The role necessitates adaptability to varied working hours, particularly during evenings and weekends
About HF Holidays:
As Britain's only walking holiday co-operative, we are committed to creating meaningful connections through shared experiences in the great outdoors.
With 112 years of history, we bring like-minded people together through more than 260 carefully crafted walking and activity holidays in the UK, Europe, and beyond. We also own and manage 16 characterful country houses in the heart of the UK’s best-loved national parks landscapes.
Thanks to the support of our 40,000 members , we are a B Corp Certified organisation, dedicated to making a positive impact on the places we travel to. Whether it’s close to home or on the other side of the globe, when you walk with us, you become part of a community that values friendship, fun, and an active enjoyment of the great outdoors.
Applying:
We welcome applications from people of all backgrounds and are a Disability Confident employer. If you need any support or reasonable adjustments during the application or interview process, please contact us at
Country House Assistant Manager in Cheltenham employer: HF Holidays
HF Holidays is an exceptional employer, offering a unique opportunity to work in the stunning surroundings of Bourton-on-the-Water as a Country House Assistant Manager. With live-in accommodation and comprehensive benefits including 28 days of holiday, health and wellbeing support, and exclusive discounts on holidays, we foster a supportive and collaborative work culture that prioritises employee growth and teamwork. Join us in creating memorable experiences for our guests while enjoying the beauty of nature and the camaraderie of a passionate team.
StudySmarter Expert Advice🤫
We think this is how you could land Country House Assistant Manager in Cheltenham
✨Tip Number 1
Familiarise yourself with HF Holidays' values and mission. Understanding their commitment to community and the outdoors will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight your experience in customer service and team leadership. Prepare specific examples of how you've successfully managed teams or improved guest experiences in previous roles, as this will demonstrate your suitability for the Assistant Manager position.
✨Tip Number 3
Research the local area around Bourton-on-the-Water. Being knowledgeable about the region can help you engage with guests more effectively and show your enthusiasm for the role and the location during your interview.
✨Tip Number 4
Network with current or former employees of HF Holidays if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview and understanding what makes a successful Assistant Manager.
We think you need these skills to ace Country House Assistant Manager in Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in the tourism or hospitality industry. Emphasise any roles where you've demonstrated exemplary customer service and team leadership, as these are key for the Country House Assistant Manager position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences that align with the responsibilities outlined in the job description, such as managing guest services or leading a team.
Highlight Flexibility:Given the nature of the role, it's important to express your flexibility regarding working hours. Include examples of how you've adapted to varied schedules in previous positions, particularly during busy periods.
Showcase Team Development Skills:Discuss your experience in fostering teamwork and culture within a workplace. Provide examples of how you've contributed to a positive work environment, especially in settings where staff live on-site.
How to prepare for a job interview at HF Holidays
✨Showcase Your Customer Service Skills
As the role heavily focuses on guest service excellence, be prepared to share specific examples of how you've provided outstanding customer service in previous positions. Highlight any situations where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Leadership Experience
Since you'll be leading the front of house team, it's crucial to discuss your leadership style and experiences. Share instances where you've successfully managed a team, resolved conflicts, or fostered a positive work environment.
✨Emphasise Flexibility and Adaptability
The hospitality industry often requires flexibility in working hours. Be ready to discuss how you've adapted to changing schedules or unexpected challenges in past roles, showcasing your ability to thrive in dynamic environments.
✨Align with Company Values
HF Holidays values community and a passion for the outdoors. Research their mission and values, and be prepared to explain how your personal values align with theirs. This will demonstrate your genuine interest in the company and its culture.
