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- Tasks: Support the House Manager in delivering exceptional guest service and managing daily operations.
- Company: Join HF Holidays, a B Corp Certified brand with over 110 years of experience in walking holidays.
- Benefits: Enjoy live-in accommodation, 28 days holiday, discounts, and health support.
- Why this job: Be part of a friendly team in a stunning location, making a real impact on guest experiences.
- Qualifications: Experience in tourism or hospitality, strong customer service skills, and flexibility for varied hours.
- Other info: Opportunity to lead a passionate team and foster a positive work culture.
The predicted salary is between 25000 - 35000 £ per year.
COUNTRY HOUSE ASSISTANT MANAGER
Location: Freshwater Bay House, Freshwater Bay, Isle of Wight, PO40 9RB
Contract: Permanent, Full Time
Salary: £29,484 per annum
Reporting to: House Manager
Live In: Live in accommodation available inclusive of all bills, 3 meals per day, Laundry & Free wifi
Job Benefits: 28 Days Holiday pro rata inclusive of bank holidays | Pension Contributions | Volunteer Day | Group Life Assurance | Cinema Discounts | Online Shopping Discounts | Cycle to work Scheme | Discounted Gym Membership | Virtual GP | Health & Wellbeing Support 24/7 Helplines with access to trained counsellors for support | Exclusive discounts on our holidays for you, your friends and family | Annual familiarization visit at any of our country houses for you and your family
About the role:
Nestled within the breathtaking area of outstanding natural beauty, our Freshwater Bay country house proudly boasts 47 elegantly appointed bedrooms, providing a serene retreat for up to 77 guests embarking on guided or self-guided tour holidays. As the Country House Assistant Manager, your role revolves around supporting the House Manager to deliver an exceptional standard of guest service, ensuring every part of the house operates at the pinnacle of excellence. Your responsibilities span various domains:
- Guest Service Excellence: Engage and Interact with our guests creating a warm and friendly atmosphere. Monitor every aspect of guest service, leaving no room for compromise on our commitment to excellence.
- Front of House Management: Lead the front of house team, ensuring pristine conditions in all bedrooms and public areas are meet to our brand standards.
- Property Maintenance and Appearance: Support the House Manager in addressing internal and external repairs and property defects. Work with the maintenance team to uphold the appearance of the garden, grounds, and overall Country House aesthetics to align with brand standards.
- Team Development & Culture: Given a significant portion of our staff live in, you will foster a culture of teamwork and harmony, recognising the crucial role it plays in the overall success of our house.
- Centralised Support: Leverage the support of our central Human Resources team for recruitment, performance management, and conduct-related matters. Similarly, work with the central support operations team for the implementation and upkeep of all facets of Health and Safety, purchasing, stock management control, and reporting.
As an Assistant Manager your role encapsulates not just management but a commitment to creating an environment where every detail reflects the excellence that defines our brand. Your potential to contribute to our team goes beyond professional competence; it lies in your ability to infuse warmth, leadership, and excellence into every area of our Country House operations. This role will require you to deputise for the House Manager covering Days off and Annual Leave.
What are we looking for?
We would love to hear from you if you have these essential skills:
– A commercial background in the Tourism or Hospitality industry. We are keen to hear from Assistant Managers, who can showcase a track record of successful operational management within a hotel, country house, or similar establishment.
– Exemplary customer service skills and excel as a team leader
– Given the nature of our industry, flexibility is key. The role necessitates adaptability to varied working hours, particularly during evenings and weekends
About HF Holidays:
HF Holidays are a B Corp Certified British heritage brand with over 110 years of experience organising walking holidays in the UK, Europe, and beyond. We\’ve been leading the way since 1913 and offer over 260 carefully curated guided and self-guided walking tours on six continents and in 40 destinations worldwide. Run as a co-operative, we put people at the heart of everything we do and are proud to be part of a community with a shared passion for the great outdoors. Friendship, fun, fresh air, and the feelgood factor have always been our guiding principles. Our 500-strong team are based remotely, at our Head Office in Hertfordshire and across our 15 country houses located in some of the UK\’s best-loved national parks and National Landscapes.
Country House Assistant Manager employer: HF Holidays
Contact Detail:
HF Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Country House Assistant Manager
✨Tip Number 1
Familiarise yourself with the unique offerings of Freshwater Bay House and HF Holidays. Understanding the specific services and experiences they provide will help you articulate how you can enhance guest satisfaction during your interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Highlighting your ability to foster a positive team culture will resonate well with the values of HF Holidays.
✨Tip Number 3
Demonstrate your adaptability by discussing past experiences where you've had to adjust to changing circumstances, especially in hospitality settings. This will show that you're ready for the flexible hours required in this role.
✨Tip Number 4
Engage with the community around HF Holidays by researching their initiatives and values. Being able to speak about how you align with their mission will set you apart as a candidate who truly understands the brand.
We think you need these skills to ace Country House Assistant Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of the Country House Assistant Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise your background in the tourism or hospitality industry, particularly any roles where you demonstrated operational management and customer service excellence. Use specific examples to illustrate your achievements.
Showcase Leadership Skills: Since the role involves leading a team, make sure to include instances where you've successfully managed or developed a team. Discuss how you fostered teamwork and created a positive work environment.
Craft a Personal Statement: Write a compelling personal statement that reflects your passion for hospitality and your commitment to guest service excellence. Make it personal and engaging, showing your enthusiasm for the role and the company.
How to prepare for a job interview at HF Holidays
✨Showcase Your Customer Service Skills
As the role heavily focuses on guest service excellence, be prepared to share specific examples of how you've provided outstanding customer service in previous positions. Highlight any situations where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Leadership Experience
Since you'll be leading the front of house team, it's crucial to discuss your leadership style and experiences. Share instances where you've successfully managed a team, resolved conflicts, or fostered a positive work environment.
✨Familiarise Yourself with the Brand
Research HF Holidays and their values before the interview. Understanding their commitment to community and the outdoors will help you align your answers with their mission, showing that you're a good cultural fit for the company.
✨Prepare for Flexibility Questions
Given the nature of the hospitality industry, be ready to discuss your availability and adaptability. Prepare to explain how you've managed varied working hours in the past and your willingness to accommodate the needs of the role.
