At a Glance
- Tasks: Help customers plan their dream holidays and provide exceptional service.
- Company: Join HF Holidays, a B Corp Certified brand with over 110 years of experience.
- Benefits: Enjoy 33 days holiday, discounts, health support, and exclusive travel perks.
- Other info: Work in a vibrant team with opportunities for growth and adventure.
- Why this job: Combine your passion for travel with a rewarding customer service role.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25500 - 27000 £ per year.
Location: Hybrid working with a minimum of two days per week in the Borehamwood office
Contract: Permanent – 39.5 hours per week; Salary: £25,500 - £27,000
Reporting to: Sales & Support Manager
Job Benefits:
- 33 Days Holiday pro rata inclusive of bank holidays
- Pension Contributions
- Volunteer Day
- Group Life Assurance
- Cinema Discounts
- Online Shopping Discounts
- Cycle to work Scheme
- Discounted Gym Membership
- Virtual GP
- Health & Wellbeing Support 24/7 Helplines with access to trained counsellors for support
- Exclusive discounts on our holidays for you, your friends and family
- Annual familiarization visit at any of our country houses for you and your family
About the role
We have an exciting opportunity for a Travel Consultant to join our vibrant Sales Team. If you are passionate about delivering outstanding customer service, thrive in a fast-paced environment, and have a keen eye for detail, we’d love to hear from you. In this role, you will be central to supporting members, guests, group organisers, and tour operators in planning their ideal holidays—whether at our country houses across the UK or further afield through our wider range of holiday products. With a strong focus on customer satisfaction and a customer-first approach, you will help ensure every guest enjoys a smooth and memorable holiday experience.
The role’s responsibilities include (but are not limited to):
- Handle Customer Inquiries: Answer inbound calls, assist members, guests, Group Organisers and Tour Operators with holiday bookings, amendments, cancellations, and providing quotes.
- Sales Focus: Make outbound calls to follow up on quotes, promote holiday packages, and sell memberships. Update and amend membership sales records as required.
- Manage Reservations: Use the company’s reservations system to manage and update bookings, ensuring all details are correct and any special requests are addressed.
- Customer Support: Provide exceptional service by addressing customers' needs with a positive and solution-focused attitude, handling complaints effectively and escalating when necessary.
- Attention to Detail: Ensure accuracy in all bookings, cancellations, and amendments. Maintain accurate records of all customer interactions and transactions.
- KPI Management: Meet and exceed key performance indicators (KPIs), including call response times, resolution times, sales targets, and customer satisfaction levels.
- Collaborate Across Teams: Work closely with other departments to ensure customer requests are met and that the overall customer experience is outstanding.
- Administrative Duties: Perform necessary administrative tasks required at the time.
What are we looking for?
We are looking to welcome a Customer Service driven professional who has a commercial background working with reservations systems or the ability to learn new IT Packages. We need someone who is confident on the phone talking to customers and may have come from an office-based customer service background. Someone who is excited to work in a fast-paced and sometimes high-pressured environment, with a methodical approach and team player focus. Excellent communication skills and a strong level of numerical reasoning is a must.
Our team works Monday – Friday 9am – 5.30pm or 10.30am – 7pm, and alternate weekends 9am – 1pm. Sometimes we work Bank Holidays for which we give time in lieu. Passion for travel and walking is a bonus!
About HF Holidays
HF Holidays are a B Corp Certified British heritage brand with over 110 years of experience organising walking holidays in the UK, Europe, and beyond. We’ve been leading the way since 1913 and offer over 260 carefully curated guided and self-guided walking tours on six continents and in 40 destinations worldwide. Run as a co-operative, we put people at the heart of everything we do and are proud to be part of a community with a shared passion for the great outdoors. Friendship, fun, fresh air, and the feelgood factor have always been our guiding principles. Our 500-strong team are based remotely, Head Office in Hertfordshire and across our 15 country houses located in some of the UK’s best-loved national parks and National Landscapes.
Travel Consultant in Borehamwood employer: HF Holidays
Join our vibrant team in a picturesque country house kitchen where your culinary skills will shine as you prepare and serve traditional British meals. We offer a supportive work culture that values creativity and teamwork, alongside opportunities for professional growth and development. Enjoy the unique advantage of working in a beautiful location, with flexible hours that cater to your lifestyle while being part of a passionate team dedicated to delivering exceptional dining experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Consultant in Borehamwood
✨Tip Number 1
Get to know the company inside out! Research HF Holidays, their values, and what makes them tick. This way, when you chat with them, you can show off your passion for travel and how you align with their mission.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer inquiries, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common questions and scenarios.
✨Tip Number 3
Show off your sales flair! Think of ways to highlight your previous sales experiences or how you've successfully handled customer interactions. Be ready to share specific examples that demonstrate your ability to meet KPIs and exceed expectations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at HF Holidays.
We think you need these skills to ace Travel Consultant in Borehamwood
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! Share any personal experiences or adventures that highlight your enthusiasm for exploring new places. We want to see that you’re not just looking for a job, but that you genuinely care about helping others create memorable holiday experiences.
Tailor Your Application:Make sure to customise your application to fit the Travel Consultant role. Highlight relevant skills and experiences that align with our customer-first approach and attention to detail. This shows us that you’ve done your homework and understand what we’re all about!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and how you can contribute to our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at HF Holidays
✨Know Your Stuff
Before the interview, make sure you research the company and its offerings. Familiarise yourself with their holiday packages and customer service approach. This will not only show your enthusiasm for the role but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your problem-solving skills and how you handle complaints effectively.
✨Practice Makes Perfect
Rehearse common interview questions related to sales and customer support. Think about how you would manage reservations or handle customer inquiries. Practising your responses will help you articulate your thoughts clearly during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, company culture, or specific challenges the travel consultant role might face. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
