Travel Product Manager UK & Ireland

TRAVEL PRODUCT MANAGER UK & IRELAND

Location: Remote

Contract: Permanent - Full Time – 37.5 hours per week

Salary: Dependant on experience

Reports to: Head of UK & Ireland Product

Job Benefits: 33 Days Holiday pro rata inclusive of bank holidays | Pension Contributions | Volunteer Day | Group Life Assurance | Cinema Discounts | Online Shopping Discounts | Cycle to work Scheme | Discounted Gym Membership | Virtual GP | Health & Wellbeing Support 24/7 Helplines with access to trained counsellors for support | Exclusive discounts on our holidays for you, your friends and family | Annual familiarization visit at any of our country houses

About the Role:

This role is part of the team that oversees the management and development of our existing UK Guided Walking, Self-Guided and Special Interest holiday products and the development of new products within the UK. The range of our holidays continues to evolve in line with consumer demand and our product managers are at the forefront of developing our holidays to improve their desirability and profitability.

You’ll work as part of a Product team to create and develop holidays. You’ll be supported by our Product Operation team and work collaboratively with colleagues across the business. This role works with external partner accommodation but also with our own 16 country houses.

You’ll be working on centre based and multi-centre holidays so there is huge variety in the role. We have a wide range of product so you’ll need to be a great multi tasker and have the ability to work with small B&Bs and individual guides to large hotels.

Key Duties & Responsibilities:

• Product Development: Research, design, and refine small group walking itineraries in the UK & Ireland.
• Portfolio Management: Work with Head of UK & Ireland Product to maintain a compelling product mix across key destinations, identifying gaps and opportunities.
• Supplier & Partner Liaison: Manage relationships with local suppliers
• Negotiation: It’s important that we are competitive, and so negotiating the best product for the best price is key.
• Quality Assurance: Monitor trip performance and customer feedback; drive improvements in experience.
• Market & Competitor Analysis: Stay informed about trends, customer preferences, and competitor offerings.
• Commercial Performance: Develop competitively priced trips working alongside the commercial team to monitor trip profitability to enable us to achieve profit and revenue targets.
• Collaboration: Work with marketing and sales to create compelling content, and with operations to ensure seamless delivery.
• Sustainability & Responsibility: Ensure all product development aligns with our responsible travel ethos.
• Risk Management: Ensure that trips are all safety compliant and drive improvements where needed.
• Customer satisfaction: Work closely with our operations team, and our Walks & Special Interest leaders to ensure that our leaders deliver a customer experience that exceeds expectations.

What are we looking for?

We would love to hear from you if you have these essential skills:

• Experience in travel in product development or tour operations (ideally 3+ years).
• Organised, commercially savvy, and detail-oriented.
• Excellent communicator and relationship-builder.
• Familiar with contracts, budgets, and the practical side of running group tours.
• Ability to travel when required every few months within the UK

The following criteria is desirable and advantageous:

• A love for walking, adventure, and immersive travel experiences.
• Self-starter who thrives in a collaborative, fast-paced environment.
• A genuine interest in sustainable and responsible travel.
• A flair for communicating a passion for these holidays, both internally and externally

About HF Holidays:

As Britain's only walking holidayco-operative, we are committed to creating meaningful connections through shared experiences in the great outdoors.

With 112 years of history, we bring like-minded people together through more than 260 carefully crafted walking and activity holidays in the UK, Europe, and beyond. We also own and manage16 characterful country housesin the heart of the UK’s best-loved national parks landscapes. Supported by our 500 strong team who are based both remotely and at our Head Office in Hertfordshire as well as our Houses.

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process, please contact us on recruitment@hfholidays.co.uk and for any other enquires you may have.