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- Tasks: Join our team to create a welcoming atmosphere for guests and assist with meals and room preparation.
- Company: HF Holidays is a B Corp Certified brand with over 110 years of experience in walking holidays.
- Benefits: Enjoy tips, free uniform, holiday pay, gym discounts, and exclusive holiday deals for you and your family.
- Why this job: Be part of a passionate team that values friendship, fun, and the great outdoors while making guests feel at home.
- Qualifications: No experience needed; just bring your enthusiasm and great communication skills!
- Other info: Flexible shifts available, with opportunities for both full-time and part-time roles.
TEAM MEMBER
Location: Nether Grange, Alnmouth, Alnwick, Northumberland, NE66 2RZ
Contract: Full time – Permanent
Salary: £12.67 per hour
Reporting to: CountryHouse Manager
Please note – This is a Live Out Role
Employee Benefits: Equal share of tips paid monthly | Free Uniform | 28 Days Holiday pro rata inclusive of bank holidays | Pension Contributions | Volunteer Day | Group Life Assurance | Cinema Discounts | Online Shopping Discounts | Cycle to work Scheme | Discounted Gym Membership | Virtual GP | Health & Wellbeing Support 24/7 Helplines with access to trained counsellors for support | Exclusive discounts on our holidays for you, your friends and family | Annual familiarization visit at any of our country houses for you and your family
What will you be doing
Working in our Nether Grange Country House we provide a retreat for up to 56 guests who stay with us for guided or self-guided walking tour holidays. Your role will be preparing guest rooms and public areas, creating a comfortable and inviting atmosphere. You will be the welcoming face serving meals in our dining room and adding to the charm of our hospitality by assisting in the delivery of Afternoon Tea. Our Team Members also assist in the preparation of picnic lunches, which our guests love for their outdoor adventures. Our entire team gets involved in the heart of guest interactions, and we all work together to provide an atmosphere where guests feel cared for and attended to
About you
We would love to hear from you if you have these essential skills:
- Experience in hospitality or the willingness to learn.
- Great communication skills and deliver great customer service.
- Ability to be part of a team and flexible to work evenings and weekends.
About HF Holidays
HF Holidays are a B Corp Certified British heritage brand with over 110 years of experience organising walking holidays in the UK, Europe, and beyond. We’ve been leading the way since 1913 and offer over 260 carefully curated guided and self-guided walking tours on six continents and in 40 destinations worldwide. Run as a co-operative, we put people at the heart of everything we do and are proud to be part of a community with a shared passion for the great outdoors. Friendship, fun, fresh air, and the feelgood factor have always been our guiding principles. Our 500-strong team are based remotely, at our Head Office in Hertfordshire and across our 16 country houses located in some of the UK’s best-loved national parks and National Landscapes.
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Team Member employer: HF Holidays Limited
Contact Detail:
HF Holidays Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Familiarise yourself with HF Holidays and their values. Understanding their commitment to hospitality and the outdoors will help you align your answers during the interview, showcasing your passion for the role.
✨Tip Number 2
Prepare to discuss your previous experiences in hospitality or customer service. Even if you lack direct experience, think of examples where you've demonstrated great communication skills or teamwork, as these are essential for the Team Member role.
✨Tip Number 3
Be ready to show your flexibility regarding working hours. Since the role requires evening and weekend shifts, expressing your willingness to adapt your schedule can set you apart from other candidates.
✨Tip Number 4
Highlight your enthusiasm for creating a welcoming atmosphere for guests. Think of ways you can contribute to making their stay memorable, as this aligns perfectly with the responsibilities of a Team Member at Nether Grange.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Team Member position. Tailor your application to highlight relevant experience in hospitality or your willingness to learn.
Craft a Strong CV: Create a CV that showcases your experience in customer service and teamwork. Emphasise any previous roles in hospitality, even if they were informal, and include specific examples of how you provided great service.
Write a Personal Statement: Include a personal statement that reflects your passion for hospitality and working with guests. Mention your communication skills and flexibility to work evenings and weekends, as these are essential for the role.
Follow Application Guidelines: Ensure your application adheres to HF Holidays' guidelines by omitting personal identifying information from your CV. This helps promote an unbiased evaluation process, which is important to them.
How to prepare for a job interview at HF Holidays Limited
✨Show Your Hospitality Experience
If you have any previous experience in hospitality, make sure to highlight it during the interview. Share specific examples of how you've provided excellent customer service or contributed to a positive guest experience.
✨Demonstrate Team Spirit
Since this role requires working closely with others, be prepared to discuss your ability to work as part of a team. Share instances where you've collaborated effectively with colleagues to achieve a common goal.
✨Communicate Clearly
Great communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, and be ready to answer questions about how you would handle guest interactions.
✨Be Flexible and Adaptable
The job may require working evenings and weekends, so express your willingness to be flexible with your schedule. Share examples of how you've adapted to changing situations in previous roles.