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- Tasks: Join our team to create a welcoming atmosphere for guests at our beautiful country house.
- Company: HF Holidays is a B Corp Certified brand with over 110 years of experience in walking holidays.
- Benefits: Enjoy free accommodation, meals, tips, discounts, and health support while working with us.
- Why this job: Be part of a passionate team that values friendship, fun, and the great outdoors.
- Qualifications: No experience needed; just bring your enthusiasm and great communication skills!
- Other info: Live-in accommodation available, perfect for couples looking to work together.
The predicted salary is between 22700 - 25000 £ per year.
TEAM MEMBER
Location: Derwent Bank, Portinscale, Nr Keswick, Cumbria, CA12 5TY
Contract: Full Time
Salary: £12.67 per hour
Reporting to: Country House Manager
Live in: Live in accommodation available inclusive of all bills, 3 meals per day, Laundry & Free Wifi
Employee Benefits: Equal share of tips paid monthly | Free Uniform | 28 Days Holiday pro rata inclusive of bank holidays | Pension Contributions | Volunteer Day | Group Life Assurance | Cinema Discounts | Online Shopping Discounts | Cycle to work Scheme | Discounted Gym Membership | Virtual GP | Health & Wellbeing Support 24/7 Helplines with access to trained counsellors for support | Exclusive discounts on our holidays for you, your friends and family | Annual familiarization visit at any of our country houses for you and your family
What will you be doing:
Working in our Derwent Bank Country House we provide a retreat for up to 66 guests who stay with us for guided or self‑guided walking tour holidays. Your role will be preparing guest rooms and public areas, creating a comfortable and inviting atmosphere. You will be the welcoming face serving meals in our dining room and adding to the charm of our hospitality by assisting in the delivery of Afternoon Tea. Our Team Members also assist in the preparation of picnic lunches, which our guests love for their outdoor adventures. Our entire team gets involved in the heart of guest interactions, and we all work together to provide an atmosphere where guests feel cared for and attended to.
About you:
We would love to hear from you if you have these essential skills:
- Experience in hospitality or the willingness to learn.
- Great communication skills and deliver great customer service.
- Ability to be part of a team and flexible to work evenings and weekends.
About HF Holidays:
HF Holidays are a B Corp Certified British heritage brand with over 110 years of experience organising walking holidays in the UK, Europe, and beyond. We’ve been leading the way since 1913 and offer over 260 carefully curated guided and self‑guided walking tours on six continents and in 40 destinations worldwide. Run as a co‑operative, we put people at the heart of everything we do and are proud to be part of a community with a shared passion for the great outdoors. Friendship, fun, fresh air, and the feel‑good factor have always been our guiding principles. Our 500‑strong team are based remotely, at our Head Office in Hertfordshire and across our 16 country houses located in some of the UK’s best‑loved national parks and national landscapes.
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Team Member employer: HF Holidays Limited
Contact Detail:
HF Holidays Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Familiarise yourself with the values and mission of HF Holidays. Understanding their commitment to hospitality and the great outdoors will help you align your answers during the interview, showcasing your enthusiasm for the role.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service during your conversations. Even if it's informal, sharing specific examples can demonstrate your ability to create a welcoming atmosphere for guests.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires evening and weekend shifts, showing your willingness to adapt can set you apart from other candidates.
✨Tip Number 4
If you have any experience with team-based activities or projects, be ready to share those stories. Emphasising your teamwork skills will resonate well with the collaborative environment at Derwent Bank.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Team Member position. Tailor your application to highlight relevant experience in hospitality or your willingness to learn.
Craft a Strong CV: Create a CV that showcases your experience in customer service and teamwork. Emphasise any previous roles in hospitality, even if they were informal, and include specific examples of how you provided great service.
Write a Personal Statement: Include a personal statement that reflects your passion for hospitality and working with guests. Mention your communication skills and flexibility to work evenings and weekends, as these are essential for the role.
Follow Application Guidelines: Ensure your application adheres to the company's guidelines by omitting personal identifying information. This aligns with their commitment to equity and diversity, so make sure to follow this instruction closely.
How to prepare for a job interview at HF Holidays Limited
✨Show Your Hospitality Experience
If you have any previous experience in hospitality, make sure to highlight it during the interview. Share specific examples of how you've provided excellent customer service or contributed to a positive guest experience.
✨Demonstrate Team Spirit
Since teamwork is essential for this role, be prepared to discuss your ability to work collaboratively. Share instances where you've successfully worked as part of a team, especially in high-pressure situations.
✨Communicate Clearly and Confidently
Great communication skills are key for this position. Practice articulating your thoughts clearly and confidently, and be ready to answer questions about how you would handle guest interactions.
✨Express Your Willingness to Learn
If you lack direct experience, emphasise your eagerness to learn and adapt. Discuss how you can quickly pick up new skills and your enthusiasm for contributing to the team's success.