At a Glance
- Tasks: Join our team to create a welcoming atmosphere for guests and assist with their dining experiences.
- Company: HF Holidays is a B Corp Certified brand with over 110 years of experience in walking holidays.
- Benefits: Enjoy free accommodation, meals, tips, discounts, and health support while working with us.
- Other info: We promote diversity and offer reasonable adjustments for applicants with disabilities.
- Why this job: Be part of a passionate team in stunning locations, making memorable experiences for guests.
- Qualifications: No experience needed; just bring your enthusiasm and great communication skills!
The predicted salary is between 22700 - 25000 £ per year.
TEAM MEMBER
Location: Alltshellach, Onich, Fort William, Invernesshire, PH33 6SA
Contract: Full time or Part Time - Permanent
Salary: £12.71 per hour
Please Note - This is a Live Out role
Employee Benefits: Equal share of tips paid monthly | Free Uniform | 28 Days Holiday pro rata inclusive of bank holidays | Pension Contributions | Volunteer Day | Group Life Assurance | Cinema Discounts | Online Shopping Discounts | Cycle to work Scheme | Discounted Gym Membership | Virtual GP | Health & Wellbeing Support 24/7 Helplines with access to trained counselors for support | Exclusive discounts on our holidays for you, your friends and family | Annual familiarization visit at any of our country houses for you and your family
What will you be doing:
Working in our Alltshellach Country House we provide a retreat for up to 59 guests who stay with us for guided or self‑guided walking tour holidays. Your role will be preparing guest rooms and public areas, creating a comfortable and inviting atmosphere. You will be the welcoming face serving meals in our dining room and adding to the charm of our hospitality by assisting in the delivery of Afternoon Tea. Our Team Members also assist in the preparation of picnic lunches, which our guests love for their outdoor adventures. Our entire team gets involved in the heart of guest interactions, and we all work together to provide an atmosphere where guests feel cared for and attended to.
About you:
We would love to hear from you if you have these essential skills:
- Experience in hospitality or the willingness to learn.
- Great communication skills and deliver great customer service.
- Ability to be part of a team and flexible to work evenings and weekends.
About HF Holidays:
As Britain's only walking holiday cooperative, we are committed to creating meaningful connections through shared experiences in the great outdoors.
With 112 years of history, we bring like‑minded people together through more than 260 carefully crafted walking and activity holidays in the UK, Europe, and beyond. We also own and manage 16 characterful country houses in the heart of the UK’s best‑loved national parks landscapes.
Thanks to the support of 40,000 members, we are a B Corp Certified organisation, dedicated to making a positive impact on the places we travel to. Whether it’s close to home or on the other side of the globe, when you walk with us, you become part of a community that values friendship, fun, and an active enjoyment of the great outdoors.
Applying:
We welcome applications from people of all backgrounds and are a Disability Confident employer. If you need any support or reasonable adjustments during the application or interview process, please contact us at recruitment@hfholidays.co.uk
Team Member in Fort William employer: HF Holidays Limited
HF Holidays is an exceptional employer, offering a vibrant work culture that prioritises teamwork and guest satisfaction in the stunning location of Alltshellach, Onich. With benefits such as live-in accommodation, generous holiday allowances, and a commitment to employee wellbeing, we foster an environment where staff can thrive both personally and professionally while enjoying the great outdoors. Join us to be part of a community that values friendship, fun, and a shared passion for hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member in Fort William
✨Tip Number 1
Familiarise yourself with the values and mission of HF Holidays. Understanding their commitment to hospitality and the great outdoors will help you align your responses during the interview, showcasing your enthusiasm for their ethos.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service during your conversations. Even if it's informal, sharing specific examples can demonstrate your ability to create a welcoming atmosphere for guests.
✨Tip Number 3
Prepare to discuss your teamwork skills. Since the role involves working closely with others, think of instances where you've successfully collaborated in a team setting, especially in high-pressure situations.
✨Tip Number 4
Be ready to show your flexibility regarding working hours. Since the job requires evening and weekend shifts, expressing your willingness to adapt can set you apart from other candidates.
We think you need these skills to ace Team Member in Fort William
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and skills required for the Team Member position. Tailor your application to highlight relevant experience in hospitality or customer service.
Craft a Strong CV:Create a CV that showcases your experience, skills, and any relevant training. Emphasise your communication skills and ability to work as part of a team, as these are essential for this role.
Prepare a Cover Letter:Write a cover letter that expresses your enthusiasm for the position and the company. Mention why you want to work at HF Holidays and how your values align with theirs, especially regarding teamwork and customer service.
Follow Application Guidelines:Ensure your application adheres to the guidelines provided by HF Holidays. Submit your CV without personal identifying information and double-check for any specific instructions on how to apply.
How to prepare for a job interview at HF Holidays Limited
✨Show Your Hospitality Experience
If you have any previous experience in hospitality, be sure to highlight it during the interview. Share specific examples of how you've provided excellent customer service or created a welcoming atmosphere for guests.
✨Demonstrate Team Spirit
Since teamwork is essential for this role, be prepared to discuss your ability to work collaboratively. Share instances where you've successfully worked as part of a team, especially in high-pressure situations.
✨Communicate Clearly and Confidently
Great communication skills are key for this position. Practice articulating your thoughts clearly and confidently, and be ready to answer questions about how you would handle guest interactions.
✨Be Flexible and Adaptable
The role requires flexibility in working hours, including evenings and weekends. Be honest about your availability and express your willingness to adapt to the needs of the team and guests.
