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- Tasks: Join our team to create a welcoming atmosphere for guests and assist with meals and room preparation.
- Company: HF Holidays is a B Corp Certified brand with over 110 years of experience in walking holidays.
- Benefits: Enjoy tips, free uniform, holiday pay, gym discounts, and 24/7 health support.
- Why this job: Be part of a passionate team that values friendship, fun, and the great outdoors.
- Qualifications: Experience in hospitality is a plus, but a willingness to learn and great communication skills are essential.
- Other info: We promote equity and diversity, ensuring a fair application process for all candidates.
TEAM MEMBER
Location: Harrington House, Sherborne Street, Bourton-on-the-Water, Gloucestershire, GL54 2BY
Contract
Full time
Salary
£12.67 per hour
Reporting to
CountryHouse Manager
Live in
Live in accommodation available inclusive of all bills, 3 meals per day, Laundry & Free Wifi
Employee Benefits
Equal share of tips paid monthly | Free Uniform | 28 Days Holiday pro rata inclusive of bank holidays | Pension Contributions | Volunteer Day | Group Life Assurance | Cinema Discounts | Online Shopping Discounts | Cycle to work Scheme | Discounted Gym Membership | Virtual GP | Health & Wellbeing Support 24/7 Helplines with access to trained counsellors for support| Exclusive discounts on our holidays for you, your friends and family | Annual familiarization visit at any of our country houses for you and your family
What will you be doing
Working in our Harrington Country House we provide a retreat for up to 47 guests who stay with us for guided or self-guided walking tour holidays. Your role will be preparing guest rooms and public areas, creating a comfortable and inviting atmosphere. You will be the welcoming face serving meals in our dining room and adding to the charm of our hospitality by assisting in the delivery of Afternoon Tea. Our Team Members also assist in the preparation of picnic lunches, which our guests love for their outdoor adventures. Our entire team gets involved in the heart of guest interactions, and we all work together to provide an atmosphere where guests feel cared for and attended to.
About you
We would love to hear from you if you have these essential skills:
- Experience in hospitality or the willingness to learn.
- Great communication skills and deliver great customer service.
- Ability to be part of a team and flexible to work evenings and weekends.
About HF Holidays
HF Holidays are a B Corp Certified British heritage brand with over 110 years of experience organising walking holidays in the UK, Europe, and beyond. We’ve been leading the way since 1913 and offer over 260 carefully curated guided and self-guided walking tours on six continents and in 40 destinations worldwide. Run as a co-operative, we put people at the heart of everything we do and are proud to be part of a community with a shared passion for the great outdoors. Friendship, fun, fresh air, and the feelgood factor have always been our guiding principles. Our 500-strong team are based remotely, at our Head Office in Hertfordshire and across our 16country houses located in some of the UK’s best-loved national parks and National Landscapes.
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Team Member employer: HF Holidays Limited
Contact Detail:
HF Holidays Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Familiarise yourself with HF Holidays and their values. Understanding their commitment to hospitality and the outdoors will help you align your answers during the interview, showcasing your enthusiasm for their mission.
✨Tip Number 2
Prepare to discuss your previous experience in hospitality or customer service. Even if you lack direct experience, think of examples where you've demonstrated great communication skills or teamwork in other roles.
✨Tip Number 3
Be ready to show your flexibility regarding working hours. Since the role requires evening and weekend shifts, expressing your willingness to adapt can set you apart from other candidates.
✨Tip Number 4
Think about how you can contribute to creating a welcoming atmosphere for guests. Prepare some ideas or examples of how you would enhance guest experiences, especially during meal services or afternoon tea.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Team Member position. Tailor your application to highlight relevant experience in hospitality or customer service.
Craft a Strong CV: Create a CV that showcases your experience, skills, and any relevant qualifications. Emphasise your communication skills and ability to work as part of a team, as these are essential for this role.
Write a Personal Statement: Include a personal statement that reflects your passion for hospitality and your willingness to learn. Mention why you want to work with HF Holidays and how you align with their values of community and outdoor experiences.
Follow Application Guidelines: Ensure your application adheres to the guidelines provided by HF Holidays. Submit your CV without personal identifying information and double-check for any specific instructions regarding the application process.
How to prepare for a job interview at HF Holidays Limited
✨Show Your Hospitality Experience
If you have any previous experience in hospitality, make sure to highlight it during the interview. Share specific examples of how you've provided excellent customer service or contributed to a positive guest experience.
✨Demonstrate Team Spirit
Since teamwork is crucial for this role, be prepared to discuss your ability to work collaboratively. Share instances where you've successfully worked as part of a team, especially in high-pressure situations.
✨Communicate Clearly and Confidently
Great communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, and be ready to answer questions about how you would handle guest interactions.
✨Be Flexible and Adaptable
The role requires flexibility in working hours, including evenings and weekends. Be honest about your availability and express your willingness to adapt to the needs of the team and guests.
