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- Tasks: Lead a team in providing exceptional hospitality and support for guests at our beautiful country house.
- Company: Join HF Holidays, a B Corp Certified brand with over 110 years of experience in walking holidays.
- Benefits: Enjoy competitive pay, free meals, discounts, and a supportive work environment.
- Why this job: Make a difference in guests' experiences while enjoying the great outdoors and a vibrant team culture.
- Qualifications: Previous supervisory experience in hospitality and excellent customer service skills required.
- Other info: Live-in accommodation available, plus opportunities for personal growth and development.
The predicted salary is between 25000 - 35000 £ per year.
Location: Chy Morvah, Bishops Road, St. Ives, Cornwall, TR26 2DB
Contract: Full Time - Permanent
Salary: £13.19 per hour
Reporting to: CountryHouse Manager
Live in: Live in accommodation available inclusive of all bills, 3 meals per day, Laundry & Free Wifi
Employee Benefits:
- Equal share of tips paid monthly
- Free Uniform
- 28 Days Holiday pro rata inclusive of bank holidays
- Pension Contributions
- Volunteer Day
- Group Life Assurance
- Cinema Discounts
- Online Shopping Discounts
- Cycle to work Scheme
- Discounted Gym Membership
- Virtual GP
- Health & Wellbeing Support 24/7 Helplines with access to trained counsellors for support
- Exclusive discounts on our holidays for you, your friends and family
- Annual familiarization visit at any of our country houses for you and your family
What will you be doing:
Working in our Chy Morvah Country House we provide a retreat for up to 59 guests who stay with us for guided or self-guided walking tour holidays. Your role will be to support the house managers to manage and supervise the front of house team. You will be involved in inducting new household staff, general administration, ensuring health & Safety and Fire Policies are adhered to and potentially undergo additional training to become a First Aider or Pool Emergency Responder. Our Team Leaders also help preparing guest rooms and public areas, serving meals in our dining room and adding to the charm of our hospitality by assisting in the delivery of Afternoon Tea. Our Team Leaders also assist in the preparation of picnic lunches, which our guests love for their outdoor adventures. Our entire team gets involved in the heart of guest interactions, and we all work together to provide an atmosphere where guests feel cared for and attended to.
About you:
We would love to hear from you if you have these essential skills:
- Experience in a similar, supervisory level role in a busy hotel or guest house
- Good leadership skills and teamwork ethic
- Excellent customer service skills
- Able to communicate effectively
- Flexible to work evenings and weekends
About HF Holidays:
HF Holidays are a B Corp Certified British heritage brand with over 110 years of experience organising walking holidays in the UK, Europe, and beyond. We’ve been leading the way since 1913 and offer over 260 carefully curated guided and self-guided walking tours on six continents and in 40 destinations worldwide. Run as a co-operative, we put people at the heart of everything we do and are proud to be part of a community with a shared passion for the great outdoors. Friendship, fun, fresh air, and the feelgood factor have always been our guiding principles. Our 500-strong team are based remotely, at our Head Office in Hertfordshire and across our 16 country houses located in some of the UK’s best-loved national parks and National Landscapes.
Team Leader employer: HF Holidays Limited
Contact Detail:
HF Holidays Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out HF Holidays' social media and website. Understanding their values and vibe will help you connect during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with the Team Leader role.
✨Tip Number 3
Show off your leadership skills! Be ready to share specific examples of how you've successfully led a team in the past. Highlighting your ability to motivate and support others will make you stand out as a strong candidate.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared about the role or the team. This shows your enthusiasm and helps you determine if it's the right fit for you too.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application to the Team Leader role. Highlight your supervisory experience and leadership skills, and don’t forget to mention any relevant customer service achievements that align with our values.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at HF Holidays Limited
✨Know the Company Inside Out
Before your interview, take some time to research HF Holidays. Understand their values, mission, and the unique experiences they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Team Leader, demonstrating your leadership abilities is crucial. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight how you foster teamwork and ensure excellent customer service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest interactions. Think about potential challenges you might face in a busy guest house and how you would address them. Practising these scenarios can give you a real edge.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
