Leader Co-ordinator in Keswick

LEADER CO-ORDINATOR

Location: Hybrid - Keswick, Cumbria – With weekly Tuesday meetings at Keswick.

Salary: £27,000 pro rata

Contract: We have two open roles.

1. Part Time – 12 months Fixed Term (Maternity Cover)- 22.5 hours per week
2. Full Time – Permanent – 37.5 hours per week

Job Benefits: 33 Days Holiday pro rata inclusive of bank holidays | Pension Contributions | Volunteer Day | Group Life Assurance | Cinema Discounts | Online Shopping Discounts | Cycle to work Scheme | Discounted Gym Membership | Virtual GP | Health & Wellbeing Support 24/7 Helplines with access to trained counsellors| Exclusive discounts on our holidays for you, your friends and family | Annual familiarization visit at any of our country houses for you and your family

About the Role

The Leader Co-ordinator is part of the Leader Operations Team and coordinates the appointment, support and engagement of HF Holidays’ volunteer leaders. The role builds trusted relationships and helps leaders to succeed throughout their time with HF Holidays.

Volunteer Walk Leaders lead walking holidays across the UK and Tour Managers support guests on European holidays; all are central to the guest experience. Working closely with Product Managers and colleagues across the Leader and Product Operations Teams, the role matches leaders to holiday appointments and ensures the 600 volunteers are supported, empowered and equipped with the essential skills and information needed to carry out their roles effectively.

The role requires a positive attitude, strong organisational skills and excellent people skills. Previous experience of working with volunteers is helpful, while the ability to build relationships, communicate clearly and provide responsive support is equally important.

Key Responsibilities

• Resource holidays by appointing and deploying volunteer leaders, ensuring vacancies are filled efficiently and cost-effectively.
• Manage the end-to-end onboarding, induction and sign-off of new leaders and support the appointment of Volunteer Field Advisors.
• Monitor leader performance, identify development needs and coordinate appropriate support and training.
• Provide leaders with the information, guidance and operational support needed to deliver high-quality holidays.
• Manage leader communications, responding to enquiries and resolving issues in a timely and professional manner.
• Investigate leader-related guest feedback and complaints, recommending and implementing appropriate actions.
• Maintain accurate records and complete all administration associated with Volunteer Walk Leaders and Volunteer Tour Managers.
• Foster leader engagement, recognise contributions and support volunteer retention and motivation

Quality, Compliance & Risk

• Ensure appropriate processes and standards are in place across onboarding and training activity.
• Maintain consistency and quality in delivery, addressing issues where required.
• Support compliance with relevant policies, including safety, data protection and operational requirements.
• Escalate risks or concerns in a timely and structured way.

Who we are looking for

• Strong people skills and the ability to support volunteer leaders with confidence and empathy.
• Proactive, collaborative and solution-focused, with a positive, can-do attitude.
• Highly organised, detail-focused and able to manage competing priorities and deadlines.
• Ability to build strong, trusting relationships with volunteers and colleagues.
• Clear and professional verbal and written communication skills.
• Experience delivering operational and administrative activities in busy environments.
• Ability to work effectively under pressure, respond quickly to challenges and consistently meet deadlines.
• Flexibility and willingness to provide occasional evening and weekend support when needed.
• Previous experience of working with volunteers is desirable

About HF Holidays

As Britain's only walking holidayco-operative, we are committed to creating meaningful connections through shared experiences in the great outdoors.

With 112 years of history, we bring like-minded people together through more than 260 carefully crafted walking and activity holidays in the UK, Europe, and beyond. We also own and manage16 characterful country housesin the heart of the UK’s best-loved national parks landscapes. Supported by our 500 strong team who are based both remotely and at our Head Office in Hertfordshire as well as our Houses.

Applying

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process, please contact us on recruitment@hfholidays.co.uk and for any other enquires you may have.

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