At a Glance
- Tasks: Lead a team to create an unforgettable guest experience in a stunning country house.
- Company: Join a welcoming and inclusive hospitality brand with a focus on excellence.
- Benefits: Enjoy 33 days holiday, live-in accommodation, and various discounts and support services.
- Other info: Flexible hours and a supportive culture that values diversity and teamwork.
- Why this job: Make a real impact in a beautiful setting while developing your leadership skills.
- Qualifications: Experience in hospitality or tourism with strong customer service and team leadership skills.
The predicted salary is between 32086 - 32086 € per year.
Location: Dolserau Hall, Dolgellau, Gwynedd, LL40 2AG
Contract: Permanent, Full Time
Salary: £32,086 per annum
Reporting to: House Manager
Live In: Live in accommodation available inclusive of all bills, 3 meals per day, Laundry & Free Wifi
Job Benefits:
- 33 Days Holiday pro rata inclusive of bank holidays
- Pension Contributions
- Volunteer Day
- Group Life Assurance
- Cinema Discounts
- Online Shopping Discounts
- Cycle to work Scheme
- Discounted Gym Membership
- Virtual GP
- Health & Wellbeing Support
- 24/7 Helplines with access to trained counsellors for support
- Annual familiarisation visit at any of our country houses for you and your family
About the role:
Nestled within the breathtaking area of outstanding natural beauty, our Dolserau Hall country house proudly boasts 21 elegantly appointed bedrooms, providing a serene retreat for up to 40 guests embarking on guided or self‑guided tour holidays.
Guest Service Excellence
Engage and interact with our guests, creating a warm and friendly atmosphere. Leave no room for compromise on our commitment to excellence.
Front of House Management
Lead the front of house team, ensuring pristine conditions in all bedrooms and public areas meet our brand standards.
Property Maintenance and Appearance
Support the House Manager in addressing internal and external repairs and property defects. Work with the maintenance team to uphold the appearance of the garden, grounds, and overall country house.
Team Development & Culture
Given a significant portion of our staff live in, foster a culture of teamwork and harmony, recognising the crucial role it plays in the overall success of our house.
Centralised Support
Leverage the support of our central HR team for recruitment, performance management, and conduct‑related matters. Similarly, work with the central operations team for the implementation and upkeep of all facets of H&S, purchasing, stock management control, and reporting.
As an Assistant Manager your role encapsulates not just management but a commitment to creating an environment where every detail reflects the excellence that defines our brand. Your potential to contribute to our team goes beyond professional competence; it lies in your ability to infuse warmth, leadership, and excellence into every area of our country house operations.
What are we looking for?
We would love to hear from you if you have these essential skills:
- A commercial background in the Tourism or Hospitality industry. We are keen to hear from Assistant Hotel Managers, Country House Assistant Managers, Hotel Assistant General Managers or Assistant Hospitality Managers, who can showcase a track record of successful operational management within a hotel, country house, or similar establishment.
- Exemplary customer service skills and excel as a team leader
- Given the nature of our industry, flexibility is key. The role necessitates adaptability to varied working hours, particularly during evenings and weekends.
EEO Statement
We are committed to building a culture that champions diversity, equity and inclusion. We welcome people from all backgrounds and want them to feel valued for their individuality and for them to thrive in our society. We are a Disability Confident Employer; please let us know if you require any support or reasonable adjustments during the application or interview process.
Email: recruitment@hfholidays.co.uk
Country House Assistant Manager in Dolgellau employer: HF Holidays Limited
At Dolserau Hall, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and personal growth. With live-in accommodation, comprehensive benefits including 33 days of holiday, health and wellbeing support, and opportunities for professional development, we ensure our Country House Assistant Managers thrive in a beautiful setting while delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Country House Assistant Manager in Dolgellau
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they interact with guests and staff. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and leadership experience, as these are key for the Country House Assistant Manager role.
✨Tip Number 3
Dress the part! Make sure you look professional and polished for your interview. First impressions matter, especially in hospitality, so put your best foot forward to reflect the excellence they value.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Country House Assistant Manager in Dolgellau
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to guest service excellence and how you’ve created warm atmospheres in previous roles.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Country House Assistant Manager role. Highlight relevant experience in operational management and team leadership, and don’t forget to mention any specific achievements that align with our values at StudySmarter.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We want to see your personality come through, so don’t be afraid to inject a bit of your own style while keeping it professional.
Apply Through Our Website:We encourage you to apply directly through our website. This not only streamlines the process but also ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at HF Holidays Limited
✨Know the Venue Inside Out
Before your interview, take some time to research Dolserau Hall. Familiarise yourself with its history, services, and the unique experiences it offers guests. This knowledge will not only impress the interviewers but also help you articulate how you can contribute to maintaining the house's excellence.
✨Showcase Your Customer Service Skills
As a Country House Assistant Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlighting these moments will demonstrate your commitment to creating a warm and friendly atmosphere, which is crucial for this role.
✨Emphasise Team Leadership Experience
Since you'll be leading the front of house team, come ready to discuss your leadership style and how you've successfully managed teams in the past. Share specific instances where you fostered teamwork and harmony, as this aligns perfectly with the culture they want to cultivate.
✨Be Ready for Flexibility Questions
Given the nature of the hospitality industry, flexibility is essential. Prepare to discuss your availability and how you've adapted to varied working hours in previous roles. Showing that you're adaptable and willing to meet the demands of the job will set you apart from other candidates.
