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- Tasks: Support the House Manager in delivering exceptional guest service and managing daily operations.
- Company: Join HF Holidays, a B Corp Certified brand with over 110 years of experience in walking holidays.
- Benefits: Enjoy 28 days holiday, free accommodation, meals, discounts, and health support.
- Why this job: Work in a stunning location, develop your leadership skills, and be part of a supportive team.
- Qualifications: Experience in hospitality, excellent customer service, and flexibility for varied hours required.
- Other info: Live-in accommodation includes all bills, meals, and free Wi-Fi.
The predicted salary is between 29484 - 32984 £ per year.
COUNTRY HOUSE ASSISTANT MANAGER
Location: Harrington House, Sherborne Street, Bourton-on-the-Water, Gloucestershire, GL54 2BY
Contract: Permanent, Full Time
Salary: £32,086per annum
Reporting to: House Manager
Live In: Live in accommodation available inclusive of all bills, 3 meals per day, Laundry & Free wifi
Job Benefits: 33 Days Holiday pro rata inclusive of bank holidays | Pension Contributions | Volunteer Day | Group Life Assurance | Cinema Discounts | Online Shopping Discounts | Cycle to work Scheme | Discounted Gym Membership | Virtual GP | Health & Wellbeing Support 24/7 Helplines with access to trained counsellors for support| Exclusive discounts on our holidays for you, your friends and family | Annual familiarization visit at any of our country houses
About the role
Nestled within the breathtaking area of outstanding natural beauty, our Harrington country house proudly boasts 29 elegantly appointed bedrooms, providing a serene retreat for up to 47 guests embarking on guided or self-guided tour holidays. As the Country House Assistant Manager, your role revolves around supporting the House Manager to deliver an exceptional standard of guest service, ensuring every part of the house operates at the pinnacle of excellence. Your responsibilities span various domains:
- Guest Service Excellence: Engage and Interact with our guests creating a warm and friendly atmosphere. Monitor every aspect of guest service, leaving no room for compromise on our commitment to excellence.
- Front of House Management: Lead the front of house team, ensuring pristine conditions in all bedrooms and public areas are meet to our brand standards.
- Property Maintenance and Appearance: Support the House Manager in addressing internal and external repairs and property defects. Work with the maintenance team to uphold the appearance of the garden, grounds, and overall Country House aesthetics to align with brand standards.
- Team Development & Culture: Given a significant portion of our staff live in, you will foster a culture of teamwork and harmony, recognising the crucial role it plays in the overall success of our house.
- Centralised Support: Leverage the support of our central Human Resources team for recruitment, performance management, and conduct-related matters. Similarly, work with the central support operations team for the implementation and upkeep of all facets of Health and Safety, purchasing, stock management control, and reporting.
As an Assistant General Manager your role encapsulates not just management but a commitment to creating an environment where every detail reflects the excellence that defines our brand. Your potential to contribute to our team goes beyond professional competence; it lies in your ability to infuse warmth, leadership, and excellence into every area of our Country House operations. This role will require you to deputise for the House Manager covering Days off and Annual Leave.
What are we looking for?
We would love to hear from you if you have these essential skills:
- A commercial background in the Tourism or Hospitality industry. We are keen to hear from Assistant Hotel Managers, Country House Assistant Managers, Hotel Assistant General Managers or Assistant Hospitality Managers, who can showcase a track record of successful operational management within a hotel, country house, or similar establishment.
- Exemplary customer service skills and excel as a team leader
- Given the nature of our industry, flexibility is key. The role necessitates adaptability to varied working hours, particularly during evenings and weekends
About HF Holidays
HF Holidays are a B Corp Certified British heritage brand with over 110 years of experience organising walking holidays in the UK, Europe, and beyond. We’ve been leading the way since 1913 and offer over 260 carefully curated guided and self-guided walking tours on six continents and in 40 destinations worldwide. Run as a co-operative, we put people at the heart of everything we do and are proud to be part of a community with a shared passion for the great outdoors. Friendship, fun, fresh air, and the feelgood factor have always been our guiding principles. Our 500-strong team are based remotely, at our Head Office in Hertfordshire and across our 16 country houses located in some of the UK’s best-loved national parks and National Landscapes.
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Country House Assistant Manager employer: HF Holidays Limited
Contact Detail:
HF Holidays Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Country House Assistant Manager
✨Tip Number 1
Familiarise yourself with HF Holidays and their values. Understanding their community-focused approach and commitment to guest service will help you align your responses during interviews, showcasing how your experience fits into their culture.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss specific situations where you improved team dynamics or guest satisfaction.
✨Tip Number 3
Research the local area around Bourton-on-the-Water. Being knowledgeable about the region can impress interviewers and demonstrate your enthusiasm for the role and the location.
✨Tip Number 4
Prepare to discuss your flexibility in working hours, especially since the role requires evenings and weekends. Show that you're adaptable and willing to go the extra mile to ensure guest satisfaction.
We think you need these skills to ace Country House Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the tourism or hospitality industry. Emphasise any previous roles where you demonstrated excellent customer service and team leadership skills, as these are key for the Country House Assistant Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences that align with the responsibilities listed in the job description, such as guest service excellence and team development.
Highlight Flexibility: Since the role requires flexibility to work varied hours, including evenings and weekends, make sure to mention your availability and willingness to adapt to the needs of the house in both your CV and cover letter.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at HF Holidays Limited
✨Showcase Your Customer Service Skills
As the role heavily focuses on guest service excellence, be prepared to share specific examples of how you've provided outstanding customer service in previous positions. Highlight any experiences where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Leadership Experience
Since you'll be leading the front of house team, it's crucial to discuss your leadership style and any relevant experience. Share instances where you've successfully managed a team, resolved conflicts, or fostered a positive work environment.
✨Familiarise Yourself with the Property
Before the interview, take some time to research Harrington House and its offerings. Understanding the property’s unique features and the surrounding area will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might encounter in the role and how you would address them, particularly in terms of guest service and team management.
