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- Tasks: Assist customers in planning their dream holidays and manage bookings with precision.
- Company: Join HF Holidays, a B Corp Certified brand with over 110 years of experience.
- Benefits: Enjoy 33 days holiday, discounts, pension contributions, and health support.
- Why this job: Be part of a vibrant team and make holiday dreams come true for others.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Work in a dynamic environment with opportunities for personal growth.
The predicted salary is between 22000 - 24000 £ per year.
Location: Hybrid working with a minimum of three days per week in Borehamwood
Contract: Permanent - Full Time – 39.5 hours per week
Salary: £26,000 - £27,000
Job Benefits: 33 Days Holiday pro rata inclusive of bank holidays | Pension Contributions | Volunteer Day | Group Life Assurance | Cinema Discounts | Online Shopping Discounts | Cycle to work Scheme | Discounted Gym Membership | Virtual GP | Health & Wellbeing Support 24/7 Helplines with access to trained counsellors | Exclusive discounts on our holidays for you, your friends and family | Annual familiarization visit at any of our country houses for you and your family
About the Role
We have an exciting opportunity for a Group Travel Consultant to join our vibrant Sales Team. If you are passionate about delivering outstanding customer service, thrive in a fast-paced environment, and have a keen eye for detail, we would love to hear from you. In this role, you will be central to supporting members, guests, group organisers, and tour operators in planning their ideal holidays. With a strong focus on customer satisfaction and a customer-first approach, you will help ensure every guest enjoys a smooth and memorable holiday experience.
The role's responsibilities include (but are not limited to):
- Handle Customer Inquiries: Answer inbound calls, assist members, guests, Group Organisers and Tour Operators with holiday bookings, amendments, cancellations, and providing quotes.
- Sales Focus: Make outbound calls to follow up on quotes, promote holiday packages, and sell memberships. Update and amend membership sales records as required.
- Manage Reservations: Use the company's reservations system to manage and update bookings, ensuring all details are correct and any special requests are addressed.
- Customer Support: Provide exceptional service by addressing customers' needs with a positive and solution-focused attitude, handling complaints effectively and escalating when necessary.
- Attention to Detail: Ensure accuracy in all bookings, cancellations, and amendments. Maintain accurate records of all customer interactions and transactions.
- KPI Management: Meet and exceed key performance indicators (KPIs), including call response times, resolution times, sales targets, and customer satisfaction levels.
- Collaborate Across Teams: Work closely with other departments to ensure customer requests are met and that the overall customer experience is outstanding.
- Administrative Duties: Perform necessary administrative tasks required at the time.
What are we looking for?
We would love to hear from you if you have these essential skills:
- A customer service driven professional who has a commercial background working with reservations systems or the ability to learn new IT Packages.
- Someone who is confident on the phone talking to customers and may have come from an office-based customer service background.
- Someone who is excited to work in a fast-paced and sometimes high-pressured environment, with a methodical approach and team player focus.
- Excellent communication skills and a strong level of numerical reasoning is a must.
Our team works Monday – Friday 9am – 5.30pm (on occasion, in busy times 10.30am – 7pm), and alternate weekends 9am – 1pm. Sometimes we work Bank Holidays for which we give time in lieu. Passion for travel and walking is a bonus!
About HF Holidays
HF Holidays are a B Corp Certified British heritage brand with over 110 years of experience organising walking holidays in the UK, Europe, and beyond. We have been leading the way since 1913 and offer over 260 carefully curated guided and self-guided walking tours on six continents and in 40 destinations worldwide. Run as a co-operative, we put people at the heart of everything we do and are proud to be part of a community with a shared passion for the great outdoors. Friendship, fun, fresh air, and the feelgood factor have always been our guiding principles.
Group Tavel Consultant in Borehamwood employer: HF Holidays Limited
Contact Detail:
HF Holidays Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Tavel Consultant in Borehamwood
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might have connections in the travel industry. A personal recommendation can go a long way in landing that Group Travel Consultant role.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock calls with a mate. Focus on handling customer inquiries and showcasing your sales skills. This will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your passion for travel! In your conversations, share your own travel experiences and how they’ve shaped your customer service approach. It’ll show you’re not just about the job, but genuinely care about creating memorable holidays.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our amazing team at HF Holidays!
We think you need these skills to ace Group Tavel Consultant in Borehamwood
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Group Travel Consultant role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Your Passion for Travel: Let your love for travel shine through in your application! Share any personal experiences or insights that demonstrate your enthusiasm for holidays and adventure. We’re all about that passion here at StudySmarter, and it’s a great way to connect with us.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at HF Holidays Limited
✨Know Your Stuff
Before the interview, make sure you research HF Holidays and their offerings. Familiarise yourself with their group travel packages and customer service approach. This will not only show your enthusiasm for the role but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you handled complaints or went above and beyond to meet a customer's needs. This is crucial for a Group Travel Consultant role!
✨Practice Your Communication
Since this role involves a lot of phone interaction, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering potential questions.
✨Demonstrate Your Passion for Travel
Let your love for travel shine through during the interview. Share your own travel experiences and how they have shaped your understanding of customer needs in the travel industry. This personal touch can really set you apart from other candidates.