At a Glance
- Tasks: Support the House Manager in delivering exceptional guest service and maintaining property standards.
- Company: Join HF Holidays, a co-operative with over 112 years of experience in outdoor adventures.
- Benefits: Enjoy 33 days holiday, live-in accommodation, and discounts on cinema and gym memberships.
- Other info: Flexible working hours and opportunities for personal and professional growth.
- Why this job: Be part of a team that creates memorable experiences in stunning natural surroundings.
- Qualifications: Experience in hospitality or tourism management with strong customer service skills.
The predicted salary is between 32086 - 32086 £ per year.
Location: Holnicote House, Selworthy, Minehead, Somerset, TA24 8TJ
Contract: Permanent, Full Time
Salary: £32,086 per annum
Live in accommodation available inclusive of all bills, 3 meals per day, Laundry & Free Wifi
Job Benefits:
- 33 Days Holiday pro rata inclusive of bank holidays
- Pension Contributions
- Volunteer Day
- Group Life Assurance
- Cinema Discounts
- Online Shopping Discounts
- Cycle to work Scheme
- Discounted Gym Membership
- Virtual GP
- Health & Wellbeing Support
- 24/7 Helplines
- Annual familiarization visit at any of our country houses for you and your family
About the role:
Nestled within the breathtaking area of outstanding natural beauty, our Holnicote country house proudly boasts 32 elegantly appointed bedrooms, providing a serene retreat for up to 55 guests embarking on guided or self-guided tour holidays. As the Country House Assistant Manager, your role revolves around supporting the House Manager to deliver an exceptional standard of guest service, ensuring every part of the house operates at the pinnacle of excellence.
Your responsibilities span various domains:
- Guest Service Excellence: Engage and interact with our guests creating a warm and friendly atmosphere. Monitor every aspect of guest service, leaving no room for compromise on our commitment to excellence.
- Front of House Management: Lead the front of house team, ensuring pristine conditions in all bedrooms and public areas are met to our brand standards.
- Property Maintenance and Appearance: Support the House Manager in addressing internal and external repairs and property defects. Work with the maintenance team to uphold the appearance of the garden, grounds, and overall Country House aesthetics to align with brand standards.
- Team Development & Culture: Foster a culture of teamwork and harmony, recognising the crucial role it plays in the overall success of our house.
- Centralised Support: Leverage the support of our central Human Resources team for recruitment, performance management, and conduct-related matters. Similarly, work with the central support operations team for the implementation and upkeep of all facets of Health and Safety, purchasing, stock management control, and reporting.
This role will require you to deputise for the House Manager covering days off and annual leave.
What are we looking for?
We would love to hear from you if you have these essential skills:
- A commercial background in the Tourism or Hospitality industry.
- Exemplary customer service skills and excel as a team leader.
- Flexibility is key; the role necessitates adaptability to varied working hours, particularly during evenings and weekends.
About HF Holidays:
As Britain's only walking holiday co-operative, we are committed to creating meaningful connections through shared experiences in the great outdoors. With 112 years of history, we bring like-minded people together through more than 260 carefully crafted walking and activity holidays in the UK, Europe, and beyond. We also own and manage 16 characterful country houses in the heart of the UK’s best-loved national parks landscapes. Supported by our 500 strong team who are based both remotely and at our Head Office in Hertfordshire as well as our Houses. We are proud to be a Disability Confident Employer; please let us know if you require any support or reasonable adjustments during the application or interview process.
Country House Assistant Manager employer: HF Holidays Limited
HF Holidays is an exceptional employer, offering a unique opportunity to work in the stunning surroundings of Holnicote House, where you can enjoy live-in accommodation with all bills covered, alongside a range of benefits including generous holiday allowance, health and wellbeing support, and team development initiatives. Our culture fosters teamwork and harmony, ensuring that every employee feels valued and empowered to contribute to our commitment to excellence in guest service. With over a century of experience in creating memorable outdoor experiences, we provide meaningful career growth opportunities within a supportive and inclusive environment.
