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- Tasks: Provide 3rd line technical support and manage complex customer incidents.
- Company: Heywood creates innovative software solutions for businesses and pension providers.
- Benefits: Enjoy a hybrid working model, regular socials, and opportunities for continuous learning.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
- Why this job: Join a dynamic team where your voice matters and innovation is encouraged.
- Qualifications: Proven experience in infrastructure engineering and strong problem-solving skills required.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Heywood Altrincham, England, United Kingdom
Technical Consultant
Heywood Altrincham, England, United Kingdom
This range is provided by Heywood. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
About You
Are you a highly skilled and proactive Infrastructure Engineer with a passion for problem-solving? We’re looking for an experienced technical professional to join our team and play a key role in maintaining and evolving our infrastructure.
In this role, you’ll provide 3rd line support and tackle complex technical challenges. You’ll need proven experience with installation, migration, and configuration of systems, as well as the ability to effectively troubleshoot complex server, application, and compatibility issues.
We’re looking for someone who can clearly and concisely explain technical concepts to diverse audiences. You should also be highly organised, meticulous with documentation, and adept at managing multiple priorities and complex incidents through to successful resolution.
The Role
As a Technical Consultant at Heywood, you will be a critical point of contact for our customers, ensuring the successful deployment, configuration, and ongoing support of Heywood’s applications on both on premise servers and private cloud servers, ensuring smooth integration and optimal performance.
What you’ll do:
- Provide 3rd line technical support to on premise and hosted customers, prioritising incidents
- Take full ownership of complex customer incidents and problems, managing them to resolution while keeping customers and stakeholders clearly informed
- Perform installations, migrations, and configurations of Heywood developed software on customer on-premises servers and private cloud environments, collaborating effectively with cross-functional teams
- Offer valuable guidance and recommendations to customers on the infrastructure and hardware requirements needed for optimal Heywood software performance
- Create and maintain comprehensive internal documentation for all installation and migration processes
- Proactively troubleshoot and resolve issues related to server configurations, application installation, or software compatibility
- Stay up-to-date with Heywood product developments, industry trends, emerging technologies, to provide informed recommendations to customers
- Provide expert advice and guidance on best practices for Heywood software installation, configuration, and maintenance
- Serve as the primary technical point of contact for customers throughout installation and migration projects, offering dedicated technical support and assistance
About Us
Heywood combines a passion for software with Agile methodologies to create modern software and data solutions and services for businesses, pension providers and third parties that help transform how their members and customers manage their lifelong financial journeys.
Working for an expanding established market leader, you will have a real voice to influence our evolution. Continued learning and progression is ingrained in our daily life, encouraged through a variety of forums from e-learning subscriptions and a down-tools day (“Hive Day”) and communities of practice for learning and experimentation. Our open culture encourages wide participation and innovation.
We also reward our hard work through regular socials, organised by our people. Socials events include fiercely competitive bake-offs, Pride month office parties, sporting events, games nights and much more!
We are committed to a hybrid working model, combining remote and office-based working.
Discover more at https://www.heywood.co.uk/careers
EDI statement
As an equal opportunities’ employer, Heywood is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Heywood.
Legal stuff
https://www.heywood.co.uk/privacy-notices#jobapplicantprivacynotice
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology and Customer Service
-
Industries
IT System Custom Software Development and Pension Funds
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Technical Consultant employer: Heywood
Contact Detail:
Heywood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Consultant
✨Tip Number 1
Familiarise yourself with Heywood's products and services. Understanding the specific software solutions we offer will help you articulate how your skills can directly benefit our customers during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills, especially related to server configurations and application installations. Being able to demonstrate your problem-solving abilities in real-time scenarios can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with complex incidents and how you've managed them in the past. We value candidates who can clearly communicate their thought process and keep stakeholders informed throughout the resolution.
✨Tip Number 4
Showcase your organisational skills by discussing how you maintain documentation and manage multiple priorities. This is crucial for the role, and demonstrating your methodical approach can impress our hiring team.
We think you need these skills to ace Technical Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in infrastructure engineering, technical support, and problem-solving. Use specific examples that demonstrate your ability to handle complex incidents and your familiarity with installation and migration processes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and problem-solving. Mention how your skills align with the role of Technical Consultant at Heywood, and provide examples of how you've successfully managed customer incidents or improved system performance in previous roles.
Showcase Communication Skills: Since the role requires explaining technical concepts to diverse audiences, include examples in your application that demonstrate your ability to communicate complex information clearly and concisely. This could be through previous job experiences or projects.
Highlight Continuous Learning: Heywood values continued learning and progression. Mention any relevant certifications, courses, or self-directed learning you've undertaken in the field of IT or software development. This shows your commitment to staying updated with industry trends and technologies.
How to prepare for a job interview at Heywood
✨Showcase Your Technical Skills
Be prepared to discuss your experience with installation, migration, and configuration of systems. Highlight specific examples where you've successfully resolved complex technical challenges, as this will demonstrate your problem-solving abilities.
✨Communicate Clearly
Since the role requires explaining technical concepts to diverse audiences, practice articulating your thoughts clearly and concisely. Use simple language when discussing complex topics to ensure everyone understands your points.
✨Demonstrate Organisational Skills
The job involves managing multiple priorities and complex incidents. Be ready to share examples of how you’ve effectively organised your workload in previous roles, including how you maintained documentation and tracked progress on various tasks.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest developments in technology and Heywood's products. Showing that you are proactive about learning and staying informed will impress interviewers and demonstrate your commitment to the role.