At a Glance
- Tasks: Provide 3rd line technical support and manage complex customer incidents.
- Company: Heywood creates innovative software solutions for businesses and pension providers.
- Benefits: Enjoy a hybrid working model, regular socials, and opportunities for continuous learning.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
- Why this job: Join a dynamic team where your voice matters and innovation is encouraged.
- Qualifications: Proven experience in infrastructure engineering and strong problem-solving skills required.
The predicted salary is between 28800 - 43200 £ per year.
Heywood Altrincham, England, United Kingdom
Technical Consultant
Heywood Altrincham, England, United Kingdom
This range is provided by Heywood. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
About You
Are you a highly skilled and proactive Infrastructure Engineer with a passion for problem-solving? We're looking for an experienced technical professional to join our team and play a key role in maintaining and evolving our infrastructure.
In this role, you'll provide 3rd line support and tackle complex technical challenges. You'll need proven experience with installation, migration, and configuration of systems, as well as the ability to effectively troubleshoot complex server, application, and compatibility issues.
We're looking for someone who can clearly and concisely explain technical concepts to diverse audiences. You should also be highly organised, meticulous with documentation, and adept at managing multiple priorities and complex incidents through to successful resolution.
The Role
As a Technical Consultant at Heywood, you will be a critical point of contact for our customers, ensuring the successful deployment, configuration, and ongoing support of Heywood's applications on both on premise servers and private cloud servers, ensuring smooth integration and optimal performance.
What you'll do:
- Provide 3rd line technical support to on premise and hosted customers, prioritising incidents
- Take full ownership of complex customer incidents and problems, managing them to resolution while keeping customers and stakeholders clearly informed
- Perform installations, migrations, and configurations of Heywood developed software on customer on-premises servers and private cloud environments, collaborating effectively with cross-functional teams
- Offer valuable guidance and recommendations to customers on the infrastructure and hardware requirements needed for optimal Heywood software performance
- Create and maintain comprehensive internal documentation for all installation and migration processes
- Proactively troubleshoot and resolve issues related to server configurations, application installation, or software compatibility
- Stay up-to-date with Heywood product developments, industry trends, emerging technologies, to provide informed recommendations to customers
- Provide expert advice and guidance on best practices for Heywood software installation, configuration, and maintenance
- Serve as the primary technical point of contact for customers throughout installation and migration projects, offering dedicated technical support and assistance
About Us
Heywood combines a passion for software with Agile methodologies to create modern software and data solutions and services for businesses, pension providers and third parties that help transform how their members and customers manage their lifelong financial journeys.
Working for an expanding established market leader, you will have a real voice to influence our evolution. Continued learning and progression is ingrained in our daily life, encouraged through a variety of forums from e-learning subscriptions and a down-tools day (“Hive Day”) and communities of practice for learning and experimentation. Our open culture encourages wide participation and innovation.
We also reward our hard work through regular socials, organised by our people. Socials events include fiercely competitive bake-offs, Pride month office parties, sporting events, games nights and much more!
We are committed to a hybrid working model, combining remote and office-based working.
Discover more at https://www.heywood.co.uk/careers
EDI statement
As an equal opportunities’ employer, Heywood is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Heywood.
Legal stuff
https://www.heywood.co.uk/privacy-notices#jobapplicantprivacynotice
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology and Customer Service
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Industries
IT System Custom Software Development and Pension Funds
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Technical Consultant in Altrincham employer: Heywood
As a Recruitment Partner with us, you'll be part of a dynamic and supportive work culture that values collaboration and innovation. We offer competitive benefits, including flexible working arrangements and opportunities for professional development, ensuring you can grow your skills in a fast-paced environment. Located in a vibrant area, our office provides a stimulating atmosphere where your contributions directly impact our talent acquisition success.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Consultant in Altrincham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Heywood values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Heywood might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Heywood!
✨Direct Apply to Heywood
Let's not forget to apply directly through the Heywood website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Consultant in Altrincham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Heywood.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Heywood. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Heywood
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
