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- Tasks: Provide top-notch IT support and manage service requests for Heywood customers.
- Company: Join a passionate team at Heywood, transforming financial journeys with innovative software.
- Benefits: Enjoy hybrid working, continuous learning, and fun social events like bake-offs and game nights.
- Why this job: Make a real difference in customer support while growing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for technology are essential.
- Other info: Be part of an inclusive culture that values innovation and teamwork.
The predicted salary is between 30000 - 40000 ÂŁ per year.
The Service Desk is currently a team of ten and are the single point of contact for Heywood customers for incident management and service requests. Provide a first-class, professional, and responsive support service to Heywood customers, both internal and external.
Ensure that the Service Desk team achieves internal targets and standards defined in Service Level Agreements (where applicable). Make recommendations and implement improvements to operations or working practices with the Service Desk team.
Heywood combines a passion for software with Agile methodologies to create modern software and data solutions and services for businesses, pension providers and third parties that help transform how their members and customers manage their lifelong financial journeys.
Continued learning and progression is ingrained in our daily life, encouraged through a variety of forums from e-learning subscriptions and a bi-monthly down-tools day (“Hive Day”) and communities of practice for learning and experimentation. Our open culture encourages wide participation and innovation.
Social events include fiercely competitive bake-offs, Pride month office parties, sporting events, games nights and much more! We are committed to a hybrid working model, combining remote and office-based working.
As an equal opportunities’ employer, Heywood is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
IT Support / Service Desk Technician in Manchester employer: Heywood
Contact Detail:
Heywood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support / Service Desk Technician in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Heywood on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your IT support skills and familiarising yourself with Agile methodologies. Show us that you’re not just a tech whiz but also someone who thrives in a collaborative environment.
✨Tip Number 3
Don’t forget to showcase your passion for continuous learning! Mention any relevant courses or certifications you've completed, especially those related to customer service or IT support. We love seeing candidates who are eager to grow.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at Heywood.
We think you need these skills to ace IT Support / Service Desk Technician in Manchester
Some tips for your application 🫡
Show Your Passion for IT Support: When writing your application, let us see your enthusiasm for IT support! Share any relevant experiences or projects that highlight your skills and passion for helping others. We love candidates who are genuinely excited about making a difference.
Tailor Your Application: Make sure to customise your application to fit the job description. Highlight how your skills align with our needs at Heywood, especially in incident management and service requests. This shows us you’ve done your homework and are serious about joining our team!
Be Professional Yet Approachable: While we appreciate professionalism, don’t be afraid to let your personality shine through! Use a friendly tone in your writing to reflect the open culture we have at Heywood. We want to know the real you, so feel free to express yourself!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our awesome team!
How to prepare for a job interview at Heywood
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT support and service desk operations. Familiarise yourself with common issues, troubleshooting techniques, and the software tools that Heywood uses. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role involves providing first-class support to customers, be prepared to discuss your previous experiences in customer service. Think of specific examples where you resolved issues effectively or went above and beyond for a customer. This will demonstrate your ability to handle real-life scenarios.
✨Embrace the Agile Mindset
Heywood values Agile methodologies, so it’s a good idea to understand the principles behind them. Be ready to talk about how you’ve worked in Agile environments before or how you can adapt to such a culture. Highlight your flexibility and willingness to learn, as this aligns with their commitment to continuous improvement.
✨Get Involved in the Culture
Familiarise yourself with Heywood's company culture, including their social events and community initiatives. Mentioning your enthusiasm for participating in team activities, like bake-offs or Hive Days, can help you connect with the interviewers and show that you’re a good fit for their vibrant workplace.