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- Tasks: Provide top-notch IT support and manage service requests for Heywood customers.
- Company: Join a passionate team at Heywood, transforming financial journeys with innovative software.
- Benefits: Enjoy hybrid working, continuous learning, and fun social events like bake-offs and game nights.
- Why this job: Make a real difference in customer support while growing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for technology are essential.
- Other info: Be part of an inclusive culture that values innovation and teamwork.
The predicted salary is between 30000 - 40000 ÂŁ per year.
The Service Desk is currently a team of ten and are the single point of contact for Heywood customers for incident management and service requests. Provide a first-class, professional, and responsive support service to Heywood customers, both internal and external.
Ensure that the Service Desk team achieves internal targets and standards defined in Service Level Agreements (where applicable). Make recommendations and implement improvements to operations or working practices with the Service Desk team.
Heywood combines a passion for software with Agile methodologies to create modern software and data solutions and services for businesses, pension providers and third parties that help transform how their members and customers manage their lifelong financial journeys.
Continued learning and progression is ingrained in our daily life, encouraged through a variety of forums from e-learning subscriptions and a bi-monthly down-tools day (“Hive Day”) and communities of practice for learning and experimentation. Our open culture encourages wide participation and innovation.
Social events include fiercely competitive bake-offs, Pride month office parties, sporting events, games nights and much more! We are committed to a hybrid working model, combining remote and office-based working.
As an equal opportunities’ employer, Heywood is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
IT Support and Service Desk Operator in Manchester employer: Heywood
Contact Detail:
Heywood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support and Service Desk Operator in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Heywood on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd handle tricky customer situations or technical issues. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for continuous learning! Mention any relevant courses or certifications you've completed. At Heywood, we love seeing candidates who are eager to grow and adapt.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace IT Support and Service Desk Operator in Manchester
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let us see your enthusiasm for IT support! Share any relevant experiences or projects that highlight your skills and passion for helping others with tech issues.
Tailor Your Application: Make sure to customise your application to fit the job description. Highlight how your skills align with our needs at Heywood, especially in incident management and service requests. We love seeing candidates who take the time to connect their experience to our goals!
Be Professional Yet Approachable: While we appreciate a professional tone, don’t be afraid to let your personality shine through! We’re looking for someone who can provide first-class support while being friendly and approachable, so show us who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Heywood!
How to prepare for a job interview at Heywood
✨Know Your Tech Inside Out
Make sure you brush up on your IT knowledge, especially around incident management and service requests. Familiarise yourself with common issues that customers might face and how to resolve them quickly. This will show that you're ready to provide that first-class support Heywood values.
✨Understand the Company Culture
Heywood has a vibrant culture that encourages learning and innovation. Research their Agile methodologies and be prepared to discuss how you can contribute to their open culture. Mention any relevant experiences where you've thrived in similar environments.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult customer or prioritising multiple service requests. Think of examples from your past experiences where you successfully navigated such challenges, as this will demonstrate your problem-solving skills.
✨Show Your Team Spirit
Since you'll be part of a ten-member team, highlight your ability to work collaboratively. Share examples of how you've contributed to team success in previous roles, and express your enthusiasm for participating in team events, like bake-offs or game nights, to show you're a good fit for their social culture.