Training & Implementation Consultant (software) in Altrincham

A team player who can work well with other consultants and project managers to deliver first class consultancy solutions and software solutions to customers on time and to budget. A self-starter with combined passions of delivering strong customer service and technological innovation. Excited for the opportunity to be presented with complex business problems and writing code to develop bespoke software solutions to accommodate varying customer requirements. Willing to go above and beyond for your customers, delivering implementation projects to the highest standard.

As an Implementation Consultant, your role involves delivering and configuring software solutions for our customers, providing UAT support, writing ad-hoc scripts, building bespoke interfaces, ensuring processes and documentation are updated and using a variety of technical skills to deliver strong professional service to customers. You will provide training both internally and externally and perform testing on Heywood’s new product modules as required. Additionally, you will provide third line support to our Service Desk team on an ad hoc basis.

A track record of managing multiple projects simultaneously to meet customer deadlines is essential. Advanced SQL coding skills (any version, but we use Oracle) are required, along with experience coding in at least one dynamic scripting language (e.g., Python, Node JS, PowerShell or Apache Groovy). Business reporting intelligence experience (using tools like BIRT, Tableau or Power BI) is also necessary. Knowledge of REST APIs and standard methods and data migration, as well as experience using SFTP servers to transfer data extracts for migrations, is important.

A proven background of tracking spend on projects against agreed budgets, producing project documentation for customer sign-off and presenting at user groups, webinars and testing parties is expected. Some experience within third line support, testing and customer training is beneficial.

Heywood combines a passion for software with Agile methodologies to create modern software and data solutions and services for businesses, pension providers and third parties that help transform how their members and customers manage their lifelong financial journeys. Continued learning and progression is ingrained in our daily life, encouraged through a variety of forums from e-learning subscriptions and a bi-monthly down-tools day (“Hive Day”) and communities of practice for learning and experimentation. Our open culture encourages wide participation and innovation.

Social events include fiercely competitive bake-offs, Pride month office parties, sporting events, games nights and much more! We are committed to a hybrid working model, combining remote and office-based working.

As an equal opportunities employer, Heywood is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.