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- Tasks: Provide top-notch IT support and manage service requests for Heywood customers.
- Company: Join a passionate team at Heywood, transforming financial journeys with innovative software.
- Benefits: Enjoy hybrid working, continuous learning, and fun social events like bake-offs and game nights.
- Why this job: Make a real difference in customer support while growing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for technology are essential.
- Other info: Be part of an inclusive culture that values innovation and teamwork.
The predicted salary is between 30000 - 40000 ÂŁ per year.
The Service Desk is currently a team of ten and are the single point of contact for Heywood customers for incident management and service requests. Provide a first-class, professional, and responsive support service to Heywood customers, both internal and external.
Ensure that the Service Desk team achieves internal targets and standards defined in Service Level Agreements (where applicable). Make recommendations and implement improvements to operations or working practices with the Service Desk team.
Heywood combines a passion for software with Agile methodologies to create modern software and data solutions and services for businesses, pension providers and third parties that help transform how their members and customers manage their lifelong financial journeys.
Continued learning and progression is ingrained in our daily life, encouraged through a variety of forums from e-learning subscriptions and a bi-monthly down-tools day (“Hive Day”) and communities of practice for learning and experimentation. Our open culture encourages wide participation and innovation.
Social events include fiercely competitive bake-offs, Pride month office parties, sporting events, games nights and much more! We are committed to a hybrid working model, combining remote and office-based working.
As an equal opportunities’ employer, Heywood is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
IT Support / Service Desk Technician in Altrincham employer: Heywood
Contact Detail:
Heywood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support / Service Desk Technician in Altrincham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Heywood on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your IT support skills and familiarising yourself with Agile methodologies. Show us that you’re not just a tech whiz but also someone who thrives in a collaborative environment.
✨Tip Number 3
Don’t forget to showcase your passion for continuous learning! Mention any relevant courses or certifications you've completed, especially those related to service desk operations or customer support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Heywood.
We think you need these skills to ace IT Support / Service Desk Technician in Altrincham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support role. Highlight relevant experience and skills that match what we're looking for, like incident management and customer service. This shows us you understand the job and are genuinely interested!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about IT support and how you can contribute to our team. Be sure to mention any specific experiences that relate to our Service Desk operations.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and come up with innovative solutions, especially in a fast-paced environment like ours!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values!
How to prepare for a job interview at Heywood
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT support and service desk operations. Familiarise yourself with common issues, troubleshooting techniques, and the software tools that Heywood uses. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role involves providing first-class support to customers, be prepared to discuss your previous experiences in customer service. Think of specific examples where you resolved issues effectively or went above and beyond for a customer. This will demonstrate your ability to handle real-life scenarios.
✨Embrace the Agile Mindset
Heywood values Agile methodologies, so it’s a good idea to understand the principles behind them. Be ready to talk about how you’ve worked in Agile environments before or how you can adapt to this way of working. Highlighting your flexibility and willingness to learn will resonate well with the interviewers.
✨Get Involved in the Culture
Familiarise yourself with Heywood's culture, including their social events and commitment to continuous learning. Mention any relevant experiences you have with team activities or learning initiatives. Showing that you’re excited about participating in their community can set you apart from other candidates.