Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and manage service requests for Heywood customers.
- Company: Join a passionate team at Heywood, transforming financial journeys with innovative software.
- Benefits: Enjoy hybrid working, continuous learning, and fun social events like bake-offs and game nights.
- Why this job: Be part of a dynamic team that values innovation and personal growth.
- Qualifications: Strong communication skills and a passion for technology are essential.
- Other info: Embrace an inclusive culture that celebrates diversity and encourages participation.
The predicted salary is between 30000 - 40000 ÂŁ per year.
The Service Desk is currently a team of ten and are the single point of contact for Heywood customers for incident management and service requests. Provide a first-class, professional, and responsive support service to Heywood customers, both internal and external.
Ensure that the Service Desk team achieves internal targets and standards defined in Service Level Agreements (where applicable). Make recommendations and implement improvements to operations or working practices with the Service Desk team.
Heywood combines a passion for software with Agile methodologies to create modern software and data solutions and services for businesses, pension providers and third parties that help transform how their members and customers manage their lifelong financial journeys.
Continued learning and progression is ingrained in our daily life, encouraged through a variety of forums from e-learning subscriptions and a bi-monthly down-tools day (“Hive Day”) and communities of practice for learning and experimentation. Our open culture encourages wide participation and innovation.
Social events include fiercely competitive bake-offs, Pride month office parties, sporting events, games nights and much more! We are committed to a hybrid working model, combining remote and office-based working.
As an equal opportunities’ employer, Heywood is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
IT Support and Service Desk Operator in Altrincham employer: Heywood
Contact Detail:
Heywood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support and Service Desk Operator in Altrincham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Heywood on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your IT support skills and familiarising yourself with Agile methodologies. Show us that you’re not just a tech whiz but also someone who thrives in a collaborative environment.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! During interviews, share specific examples of how you’ve tackled challenges in previous roles. We love hearing about your creative solutions!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Heywood.
We think you need these skills to ace IT Support and Service Desk Operator in Altrincham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support and Service Desk Operator role. Highlight relevant experience and skills that match the job description, like incident management and customer service. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you align with our values at Heywood. Don’t forget to mention any experience with Agile methodologies or continuous learning, as we love that here!
Show Off Your Communication Skills: As a Service Desk Operator, communication is key! In your application, demonstrate your ability to communicate clearly and professionally. Whether it's through your writing style or examples of past interactions, we want to see how you connect with customers.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Heywood
✨Know Your Tech Inside Out
Make sure you brush up on your IT knowledge, especially around incident management and service requests. Familiarise yourself with common issues that customers might face and how to resolve them quickly. This will show that you're ready to provide that first-class support Heywood values.
✨Understand the Company Culture
Heywood has a vibrant culture with a focus on learning and innovation. Research their Agile methodologies and be prepared to discuss how you can contribute to their open culture. Mention any relevant experiences where you've participated in team events or learning initiatives.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult customer or prioritising multiple service requests. Think of examples from your past experiences where you successfully navigated similar challenges. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Show Enthusiasm for Continuous Learning
Since Heywood encourages ongoing development, express your eagerness to learn and grow within the role. Mention any courses or certifications you're interested in pursuing, and how you plan to keep up with industry trends. This will align with their commitment to progression and improvement.