At a Glance
- Tasks: Lead service shifts and ensure exceptional guest experiences in our restaurants and bars.
- Company: Warner Hotels, a vibrant hospitality brand with a focus on guest satisfaction.
- Benefits: Free gym access, 60% food discount, career development opportunities, and 28 days annual leave.
- Other info: Exciting career growth potential and a supportive work environment.
- Why this job: Join a dynamic team where your leadership can create unforgettable moments for guests.
- Qualifications: Experience in food and beverage or hospitality, strong communication, and leadership skills.
The predicted salary is between 24750 - 30250 £ per year.
We're holding a Recruitment Open Day at Warner Hotels - Heythrop Park Hotel, and we're recruiting for a variety of roles across our hotel and hospitality teams. Whether you're looking to start your career in hospitality or take the next step, we'd love to meet you. You'll have the opportunity to meet our hiring managers, learn more about working at Warner Hotels, explore our current vacancies, and discuss the roles that best match your skills and experience. Our Open Day will take place on 24 September 2026 from 4:00pm to 7:00pm at Warner Hotels - Heythrop Park.
This key role within our Food & Beverage team is responsible for leading service shifts, ensuring exceptional guest experiences, and supporting the smooth operation of our restaurants and bars. As a Food & Beverage Supervisor at Warner Hotels, you'll be the face of hospitality during your shift, leading from the front to deliver outstanding service. You'll support, coach, and motivate your team, maintain high operational standards, and ensure every guest enjoys the warm welcome and memorable dining experience that Warner Hotels is known for. Working closely with managers and team leaders, you'll help drive service excellence while creating unforgettable moments for our guests.
Responsibilities:
- Operational Oversight
- Act as the on-shift leader across the department.
- Monitor operational standards and efficiency in all areas.
- Coordinate with department managers to resolve issues promptly.
- Provide on-shift support and guidance to teams across all departments.
- Reallocate resources during busy periods to maintain service levels.
- Motivate teams and lead by example with a positive, collaborative approach.
- Guest Service & Experience
- Serve as the main guest contact during the shift.
- Handle queries, complaints, VIPs, and special requests professionally.
- Maintain visibility in public areas to support engagement and satisfaction.
- Health, Safety & Compliance
- Ensure adherence to H&S regulations, hygiene standards, and company policies.
- Act as the person responsible for emergency procedures, fire safety, and first aid.
- Complete incident reports and escalate as needed.
- Financial & Commercial Awareness
- Monitor upselling opportunities across F&B and retail.
- Ensure correct cash handling and billing processes.
- Support cost control while protecting guest experience.
- Communication & Reporting
- Conduct thorough shift handovers to ensure smooth continuity.
- Prepare shift reports on key events, feedback, and challenges.
- Communicate urgent matters to senior leadership promptly.
- Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management
- Take decisive action during emergencies or unexpected issues.
- Coordinate teams to minimise disruption and ensure guest safety.
Behaviours, Skills & Experience:
- Previous experience in food and beverage or hospitality operations.
- Knowledge of food safety and hygiene standards; Level 3 food safety certificate would be desirable.
- Excellent communication and problem-solving abilities.
- Strong leadership skills with the ability to motivate and guide a team.
Why Work for Warner Hotels?
- Free use of gym and leisure facilities.
- 60% discounted food onsite.
- Pension scheme.
- A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level).
- 28 days annual leave per year (Inclusive of Bank Holidays).
- Cycle to Work Scheme.
- 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family.
- Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions.
- Life Assurance.
- Free Car Parking onsite.
- Family Friendly policies.
- Refer a friend scheme.
- Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform.
- Access to a discounts platform including a points based discount plan to increase your retail discounts.
- Access your wages on demand through Aslan.
- Employee Assistance Programme.
- L&G Care Concierge.
- Glow Getters and Long Service Awards.
Ready to discover your glow? Be part of something more than a hotel where your personality shines and your ideas matter.
Food & Beverage Supervisor - Live In employer: Heythrop Park
Warner Hotels - Heythrop Park is an exceptional employer that prioritises employee growth and well-being, offering a vibrant work culture where your contributions are valued. With benefits like discounted food, a pension scheme, and extensive career development opportunities, including recognised qualifications, you'll thrive in a supportive environment that encourages personal and professional advancement. Join us to be part of a team that creates memorable experiences for guests while enjoying perks such as free gym access and family-friendly policies.
