Lead Administrator in Liverpool

Your Role

As Administration Lead, you will be the primary point of contact for operational administration across the terminal, ensuring customer queries are handled efficiently and professionally. You will be responsible for overseeing weighbridge operations, processing documentation accurately, maintaining records, and supporting the smooth flow of information between customers, visitors, drivers and site teams. You will be responsible for producing and maintaining key operational reports, monitoring compliance with site procedures and industry regulations, and supporting safe and efficient terminal operations. You will also oversee data accuracy, track performance metrics, resolve operational issues, and deliver a consistently professional and customer-focused service across the site. This role is mainly Monday to Friday, but candidates must be flexible and available to work occasional evenings and weekends to meet business requirements.

What you'll bring

• You will have experience in a customer-focused administrative role and be confident communicating with customers, hauliers, visitors and colleagues.
• You will be organised, adaptable and proactive, with the ability to manage changing priorities and support day-to-day operations.
• Experience with Commtrac V4 or similar systems is advantageous.
• You will have strong IT skills, including Microsoft Word and Excel, along with excellent attention to detail and record-keeping abilities.
• Good numeracy and literacy skills are essential, while knowledge of food products, food safety, waste regulations and bulk handling operations is highly desirable.
• A full UK driving licence is essential.

Who are we?

Already one of the UK’s leading port and logistics companies, we are planning substantial capital investment over the next 5 years to achieve our vision of becoming the UK’s leading port operator. We have ambitious plans to grow and transform the supply chain to benefit our customers. Our investments are decarbonising our operations, which in turn is helping us work towards our goal of having Net Zero Port Operations by 2040. Much of our success depends on our unrivalled facilities and technology. But in our sector, it comes down to having the right talent to enable our organisation to grow.

What we can offer you

In addition to a competitive salary, we have a strong track record of developing our people to expand their skills and experience and develop their careers. Valuing and rewarding our workforce is important to us which is why we offer a fantastic range of flexible benefits to choose from, such as:

• Up to 10% Matched Contribution Pension
• Peel Ports Flexible Benefits including salary sacrifice car scheme, healthcare cash plans, Cycle2Work Scheme, Critical Illness insurance, Gym Membership Scheme, Retail Vouchers, plus more!
• Commitment to learning and personal development – Last year we supported over 50,000 hours of training and personal development!
• We promote good physical and mental health and can provide additional support to colleagues via our Employee Assistance Programme when required.

If you believe you have the skills and experience we are seeking and you want to join a thriving and ambitious place to work, we’d really like to hear from you!