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- Tasks: Manage client accounts, ensuring smooth communication and project delivery.
- Company: Heyoo, a dynamic consultancy focused on customer experience across multiple regions.
- Benefits: Fast progression, exposure to strategy, and a high-performance environment.
- Why this job: Step up quickly, take ownership, and make a real impact on client success.
- Qualifications: 3-5 years in account management with strong organisational and communication skills.
- Other info: Ideal for proactive individuals who thrive in a results-driven culture.
The predicted salary is between 35000 - 45000 £ per year.
Heyoo is not a typical consultancy. We’re a customer experience operations partner working with ambitious businesses across the UK, Middle East and North America. Clients come to us for clarity, execution and measurable results across marketing, sales and service. We’re building a sharper, more accountable team and are looking for an Account Manager who wants to step up, take ownership and grow quickly. This is not a passive client services role; you’ll be expected to think, act and take responsibility early.
The role:
- You will support and manage a portfolio of client accounts, ensuring work runs smoothly, communication is tight and nothing falls through the cracks.
- You’ll work closely with senior team members but will be expected to take increasing ownership of clients, projects and outcomes over time.
- This is a role for someone who wants to grow into a senior position quickly by stepping up, not waiting.
What you'll be responsible for:
- Client coordination and communication
- Act as a day-to-day contact for clients, ensuring clear and consistent communication
- Support and run client meetings, capturing actions and driving follow ups
- Ensure clients always know what is happening and what comes next
- Ownership of delivery flow
- Keep projects moving across marketing, CRM and delivery teams
- Track actions, deadlines and outputs across accounts
- Ensure nothing gets missed between meetings and execution
- Supporting growth and strategy
- Spot opportunities to improve client performance
- Support senior team members in building strategies and roadmaps
- Contribute ideas, not just updates
- Commercial awareness
- Understand what drives value for each client
- Support identification of upsell or expansion opportunities
- Track performance and outcomes across accounts
- Platform and CRM exposure
- Build working knowledge of HubSpot and related tools
- Support with reporting, dashboards and performance tracking
- Learn how CRM, marketing and sales connect
What we're looking for:
- 3-5 years in account management, client services or similar role
- Experience in an agency, consultancy or SaaS environment
- Strong organisation and communication skills
- Someone who takes responsibility and follows things through
- Comfortable working across multiple clients and priorities
- Interest in CRM, marketing and revenue operations
Most importantly:
- You take initiative
- You don’t wait to be told what to do
- You care about outcomes, not just completing tasks
This role is not for you if:
- You prefer being given clear instructions for everything
- You are uncomfortable taking ownership of work
- You focus on activity rather than results
What you'll get:
- Fast progression based on performance, not time
- Exposure to strategy, systems and commercial thinking
- Opportunity to grow into a senior role quickly
- A high performance environment with clear expectations
Account Manager in London employer: Heyoo
Contact Detail:
Heyoo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current or former employees of companies you’re interested in. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether it’s through interviews or casual chats, let your true self shine. They want to see how you’ll fit into their team culture, so don’t hold back on sharing your passion for account management and client success.
✨Tip Number 3
Be proactive! If you spot a company you’d love to work for, don’t wait for them to post a job. Reach out directly, express your interest, and share how you can add value. This shows initiative and could put you on their radar for future opportunities.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in account management, CRM tools, and marketing strategies. This not only boosts your skills but also gives you great talking points during interviews. Plus, we’ve got loads of resources on our website to help you level up!
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Show Your Initiative: We want to see that you take charge and don’t wait around for instructions. In your application, highlight examples where you've stepped up and taken ownership of projects or tasks. This will show us you're the proactive type we’re looking for!
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences that match our job description. We love seeing how your background aligns with what we do at Heyoo, so don’t hold back on showcasing relevant experiences!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is tight and easy to follow. This will give us a taste of how you’ll communicate with clients!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to be part of our team!
How to prepare for a job interview at Heyoo
✨Know the Company Inside Out
Before your interview, make sure you research Heyoo thoroughly. Understand their approach to customer experience operations and be ready to discuss how your skills align with their mission. This shows that you’re genuinely interested and have taken the time to prepare.
✨Demonstrate Ownership
Since the role requires taking ownership, come prepared with examples from your past experiences where you’ve stepped up and taken responsibility. Highlight situations where you drove projects forward or improved client relationships, as this will resonate well with what they’re looking for.
✨Showcase Your Communication Skills
As an Account Manager, communication is key. During the interview, practice clear and concise communication. Be ready to discuss how you’ve managed client communications in the past and how you ensure everyone is on the same page. This will demonstrate your fit for the role.
✨Think Strategically
Prepare to discuss how you can contribute to the growth and strategy of clients. Bring ideas on how to improve client performance or identify upsell opportunities. This proactive mindset will show that you’re not just about completing tasks but are focused on delivering results.