At a Glance
- Tasks: Deliver a top-notch staircasing and resales service to homeowners.
- Company: Join Heylo, a leading provider in affordable housing solutions.
- Benefits: Enjoy a competitive salary, flexible working, and 25 days holiday.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a real difference in people's lives by helping them find homes.
- Qualifications: GCSEs in English and Maths; understanding of property sales is a plus.
The predicted salary is between 21500 - 25500 £ per year.
Responsibilities
- Provide an effective and efficient professional staircasing and resales service to all homeowners, in line with all legal, contractual, and regulatory requirements and best practice; ensure all staircasing and resales progress per regulatory provisions, guide buyers and sellers, comply with necessary timescales, and conclude transactions in a timely manner while balancing high customer service standards.
- Deal with all staircasing and resales of existing shared ownership property in accordance with Heylo’s policy or contractual conditions.
- Ensure all staircasing progresses in accordance with lease provisions, and shared owners are properly guided.
- Handle shared ownership resales, drive sales, ensure valuations fairly reflect property value and share sold, and collect costs and fair fees per Heylo’s policy.
- Instruct appropriate professionals for staircasing or resales, evaluate their work and address inconsistencies to properly serve all parties.
- Process all documentation timely and in compliance with rules and regulations; communicate required timescales and deadlines to all parties.
- Collaborate with property management and finance teams to ensure compliance with covenants, obligations, eligibility and funding conditions; take appropriate action if misrepresentation is suspected.
- Maintain and update resales and staircasing monitoring tools; provide regular reports on sales progress.
- Effectively deal with enquiries and complaints, promote high customer‑service standards, and learn from complaints to improve practice.
- Maintain up‑to‑date, accessible records using computer systems and databases.
- Develop and maintain professional relationships internally and externally, safeguarding the organisation’s interests.
Requirements
- Passes GCSE English and Maths or equivalent or ability to operate at that level.
- Demonstrable understanding of the conveyancing process from reservation to completion.
- Knowledge or experience of leasehold/shared ownership and homeowner property sales and transactions.
- Good understanding of customer eligibility for low‑cost home ownership products.
- Understanding of the legal aspects of leasehold law and regulations.
- Associate level member of the IRPM or willingness to achieve this standard of membership.
- Effective communication skills, both oral and written.
- Effective IT skills, including property management MIS.
- Good influencing and persuading skills.
- Good verbal and numerical reasoning skills.
- Ability to deal with conflicting priorities.
- Ability to work to deadlines and under pressure.
Resales & Staircasing Officer in Leeds employer: heylo
Heylo is an exceptional employer located in the vibrant Leeds City Centre, offering a supportive work culture that prioritises collaboration, integrity, and respect. Employees benefit from a competitive salary, generous holiday allowance, and the flexibility of home working, alongside opportunities for professional growth within the housing sector. Join us to make a meaningful impact in providing affordable housing solutions while enjoying a dynamic and rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Resales & Staircasing Officer in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property sector. Attend local events, join online forums, or even hit up LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain why you're the perfect fit for the Resales & Staircasing Officer role. Highlight your understanding of the conveyancing process and customer service skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the best choice for the job.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us at Heylo. It shows initiative and helps us get to know you better right from the start.
We think you need these skills to ace Resales & Staircasing Officer in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Resales & Staircasing Officer role. Highlight your experience with shared ownership and conveyancing processes, as this will show us you understand what we're looking for.
Show Off Your Communication Skills:Since effective communication is key in this role, give examples of how you've successfully dealt with customers or resolved complaints in your application. We want to see that you can maintain high customer service standards!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This will help us quickly see your qualifications and fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at heylo
✨Know Your Stuff
Make sure you brush up on the conveyancing process and shared ownership specifics. Understanding the legal aspects of leasehold law will give you a solid foundation to discuss during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer enquiries or complaints in the past. Highlight your ability to maintain high standards of customer service, as this role is all about guiding homeowners through the staircasing and resales process.
✨Be Ready to Collaborate
This position requires working closely with various teams. Think of instances where you've successfully collaborated with others to achieve a common goal, and be ready to share those experiences.
✨Demonstrate Your Problem-Solving Skills
You might face questions about handling conflicting priorities or tight deadlines. Prepare to discuss how you've managed similar situations in the past, showcasing your ability to stay calm under pressure and find effective solutions.
