At a Glance
- Tasks: Drive customer success and ensure measurable value from our innovative video platform.
- Company: Join HeyGen, a leader in making visual storytelling accessible to everyone.
- Benefits: Competitive salary, autonomy, and the chance to shape customer success in EMEA.
- Other info: Work independently in a fast-paced environment with a focus on innovation.
- Why this job: Be a pioneer in our UK team and redefine how enterprises create video content.
- Qualifications: Fluent in French and English, with experience managing enterprise accounts.
The predicted salary is between 70000 - 110000 £ per year.
About Hey Gen At Hey Gen, our mission is to make visual storytelling accessible to all.
Over the last decade, visual content has become the preferred method of information creation, consumption, and retention.
But the ability to create such content, in particular videos, continues to be costly and challenging to scale.
Our ambition is to build technology that equips more people with the power to reach, captivate, and inspire audiences.
Learn more at www. heygen. com .
Visit our Mission and Culture doc here .
Role Overview Customer Success at Hey Gen exists to ensure customers realize measurable business value from the platform, not just product adoption.
Hey Gen is not just a video creation tool.
It is an operational capability that changes the cost, speed, scalability, and global consistency of video production across an organization.
Customer Success owns making that transformation real after the sale.
We are hiring a UK-based, French-speaking Enterprise Customer Success Manager (contract engagement) to own a book of Enterprise accounts across EMEA, with a particular focus on our French-speaking customers.
This role carries the full Enterprise CSM mandate: anchoring customers on outcomes, not features, and driving retention and expansion through demonstrated value — delivered in the customer's language and time zone.
Location, Language experience with EMEA enterprise customers strongly preferred.
Proven ability to manage accounts using business outcomes and metrics, not just activity.
Comfort working with ambiguity and exercising judgment in how to prioritize customer effort — especially important in a contract role with high autonomy.
Strong written and verbal communication skills in both languages, including executive-facing conversations.
Experience building repeatable CS playbooks and processes.
Data-informed mindset with the ability to synthesize insights into clear recommendations.
Comfort operating independently across time zones with a primarily US-based team; thrives in a fast-paced environment.
Tooling comfort experimenting with new tools (including AI assistants) to improve efficiency.
Why Join Hey Gen Customer Success CS at Hey Gen is a strategic, revenue-impacting function, not a support wrapper.
You'll have real ownership, autonomy, and accountability over outcomes.
You'll be our first CS hire in the UK, joining a growing EMEA presence and helping define what "great" looks like as we scale Enterprise CS across the region.
Work with the world's top companies and fundamentally reimagine how customers create and operate.
- Contractor
- Salary
Range: £70,000 – £110,000 annual salary target Please note that the salary information is a general guideline only.
Hey Gen considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, as well as location, market and business considerations when extending an offer.
Hey Gen is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us at Hey Gen and be part of a team that's making visual storytelling accessible to all!
Remote Enterprise Customer Success Manager UK, Remote Contract employer: HeyGen
HeyGen is an exceptional employer that empowers its employees to drive meaningful change in the realm of visual storytelling. With a strong focus on customer success, you will have the autonomy to shape outcomes for enterprise clients while working remotely from the UK, fostering a collaborative and inclusive culture. The company offers competitive compensation, opportunities for professional growth, and the chance to be part of a pioneering team that is redefining how businesses create impactful content.
