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For Companies At a Glance
- Tasks: Provide outstanding support and transaction services to our member-customers.
- Company: Join HEY Credit Union, a Living Wage employer in Hull city centre.
- Benefits: Enjoy competitive salary, enhanced holidays, and a pension scheme.
- Other info: Great opportunity for growth and learning in a supportive environment.
- Why this job: Be the face of our community and make a real difference in people's lives.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 32000 ÂŁ per year.
The Role
We are looking for a Member Services Assistant for our Hull city centre branch. This is a full‑time position (35 hours per week) reporting to the Branch Co‑ordinator. The individual will be the visible face of HEY Credit Union for member‑customers, providing outstanding one‑to‑one support and transaction services.
Responsibilities
- Respond to enquiries and process transactions in person, by phone and via our online channels.
- Enrol new members and identify their needs.
- Assist with loan applications, issue approved loans and handle declined applications.
- Maintain accurate records, perform deposit/withdrawal balancing and ensure cash is accounted for.
- Operate electronic member communication systems (email, web, chat and telephony).
- Support branch development projects such as product data collation, identifying arrears and organising promotional events.
- Work collaboratively with colleagues and volunteers, support new staff and participate in training.
- Other related duties as required.
About You
- Proven customer service experience.
- Excellent communication and interpersonal skills.
- Solution‑focused, results‑oriented and collaborative.
- Computer literacy with accuracy and attention to detail.
- Proactive enthusiasm for learning.
- Strong desire and ability to learn new concepts.
- Experience within a financial services environment is an advantage, but not essential.
Benefits
We offer a competitive salary, pension scheme, enhanced holidays, sick pay (qualifying), employee assistance programme and a “save‑as‑you‑earn” scheme. HEY Credit Union is an accredited Living Wage employer.
Health & Safety
The Health and Safety at Work Act 1974 and associated legislation places responsibilities on all employees. The post holder is required to take reasonable care for their own health and safety and that of others, in accordance with the Credit Union’s Safety Policy and Programme.
Member Services Assistant employer: HEY Credit Union
Contact Detail:
HEY Credit Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Assistant
✨Tip Number 1
Get to know the company! Research HEY Credit Union and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the face of HEY Credit Union, it's crucial to convey your thoughts clearly and confidently. Role-play common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at HEY Credit Union.
We think you need these skills to ace Member Services Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Member Services Assistant role. We want to see how you can bring your customer service experience to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with members, it’s crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language to show us you can connect with people effectively.
Highlight Your Attention to Detail: We love candidates who pay attention to detail! Make sure to mention any experiences where you’ve had to maintain accurate records or handle transactions. This will show us you’re the right fit for keeping things organised at HEY Credit Union.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HEY Credit Union
✨Know Your Stuff
Before the interview, make sure you understand what HEY Credit Union does and the role of a Member Services Assistant. Familiarise yourself with their services, values, and any recent news. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Customer Service Skills
Since this role is all about providing outstanding support, think of specific examples from your past experiences where you excelled in customer service. Be ready to discuss how you handled difficult situations or went above and beyond for a customer.
✨Practice Your Communication
Excellent communication is key for this position. Try doing mock interviews with a friend or family member, focusing on clear and concise answers. Pay attention to your tone and body language, as these can convey enthusiasm and professionalism.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions prepared. This could be about the team you'll be working with, the training process, or how success is measured in the role. It shows you're engaged and serious about the opportunity.