At a Glance
- Tasks: Be the go-to person for customer enquiries and keep operations running smoothly.
- Company: Join Hey Clear, a fast-growing waste management business with a supportive team culture.
- Benefits: Enjoy a stable job, respect, and opportunities for growth in an essential industry.
- Other info: Full training provided, with direct exposure to senior leaders.
- Why this job: Make a real impact while being valued and trusted in your role.
- Qualifications: Customer service experience and a positive attitude are key; operational experience is a bonus.
The predicted salary is between 26000 - 28000 £ per year.
Do you want a role where what you do actually matters and where people notice when you do it well?
Hey Clear is a multi-award-winning clearance and waste management business thats going places fast.
Were winning work, raising standards, and confidently rivalling our competitors, all while keeping the close-knit team culture that makes us special.
As part of our expansion, were looking for a Service & operations Desk Coordinator to join us at the heart of our operations, and it's never been a better time to join us.
The Role As Service Desk Coordinator, youll play a key role in keeping our day-to-day operations running smoothly.
Youll be the all important link between customers, operational teams, and management, making sure enquiries are handled well, information is accurate, and services are delivered as promised.
Youll be trusted to manage your workload, supported when things get busy, and valued for the contribution you make to the wider business.
What Youll Be Doing Acting as the first point of contact for customer enquiries by phone and email Logging and managing service requests accurately using our systems Liaising with operational teams to schedule work and resolve issues Keeping customers informed and managing expectations clearly and professionally Monitoring jobs through to completion and escalating issues where needed Maintaining accurate records and supporting reporting for the operations team Full training and support will be provided.
About You Youll likely have experience in a customer service, helpdesk, coordination, or administrative role and be comfortable dealing with people by phone and email.
Youre organised, calm under pressure, and take pride in doing things properly.
You notice the detail, follow things through, and like being someone others can rely on.
Experience in waste, environmental services, or another operational setting is helpful, but not essential, for us your attitude and approach matter more.
You will have your own transport due to the office location and be office based Mon- Fri Why Join Hey Clear?
Were serious about our standards and just as serious about our people.
When you join Hey Clear, you can expect: A close-knit, supportive team where people are treated with respect Trust and autonomy to do your job well Direct exposure to senior leaders and the chance to learn as the business grows A role where your contribution is visible and valued A stable, growing business with a strong future in an essential industry If youre looking for a role where you can do good work, be respected for it, and grow with a business thats going places, wed like to hear from you.
REF-229626 TPBN1_UKTJ
Service Desk Coordinator in Wickham employer: Hey Clear
Hey Clear is an exceptional employer that prioritises its people and fosters a supportive, close-knit team culture. As a Service Desk Coordinator, you'll enjoy the autonomy to manage your workload while receiving direct exposure to senior leaders, ensuring your contributions are recognised and valued. With a commitment to employee growth and a stable future in the essential waste management industry, joining Hey Clear means being part of a dynamic team where your work truly matters.
