At a Glance
- Tasks: Be the vital link between customers and teams, ensuring smooth operations.
- Company: Join Hey Clear, a fast-growing waste management company with a supportive culture.
- Benefits: Enjoy a respectful team environment, autonomy, and direct exposure to leadership.
- Other info: Stable growth in an essential industry with opportunities for personal development.
- Why this job: Make a real impact in a role where your contributions are valued.
- Qualifications: Customer service experience and strong organisational skills are preferred.
The predicted salary is between 26000 - 28000 £ per year.
Do you want a role where what you do actually matters and where people notice when you do it well? Hey Clear is a multi-award-winning clearance and waste management business that's going places fast. We're winning work, raising standards, and confidently rivalling our competitors, all while keeping the close-knit team culture that makes us special.
As part of our expansion, we're looking for a Service & Operations Desk Coordinator to join us at the heart of our operations, and it's never been a better time to join us.
The Role
As Service Desk Coordinator, you'll play a key role in keeping our day-to-day operations running smoothly. You'll be the all-important link between customers, operational teams, and management, making sure enquiries are handled well, information is accurate, and services are delivered as promised. You'll be trusted to manage your workload, supported when things get busy, and valued for the contribution you make to the wider business.
What You'll Be Doing
- Acting as the first point of contact for customer enquiries by phone and email
- Logging and managing service requests accurately using our systems
- Liaising with operational teams to schedule work and resolve issues
- Keeping customers informed and managing expectations clearly and professionally
- Monitoring jobs through to completion and escalating issues where needed
- Maintaining accurate records and supporting reporting for the operations team
Full training and support will be provided.
About You
You'll likely have experience in a customer service, helpdesk, coordination, or administrative role and be comfortable dealing with people by phone and email. You're organised, calm under pressure, and take pride in doing things properly. You notice the detail, follow things through, and like being someone others can rely on. Experience in waste, environmental services, or another operational setting is helpful, but not essential; for us, your attitude and approach matter more. You will have your own transport due to the office location and be office based Mon-Fri.
Why Join Hey Clear?
We're serious about our standards and just as serious about our people. When you join Hey Clear, you can expect:
- A close-knit, supportive team where people are treated with respect
- Trust and autonomy to do your job well
- Direct exposure to senior leaders and the chance to learn as the business grows
- A role where your contribution is visible and valued
- A stable, growing business with a strong future in an essential industry
If you're looking for a role where you can do good work, be respected for it, and grow with a business that's going places, we'd like to hear from you.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hey Clear. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hey Clear before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hey Clear:Your cover letter is your chance to shine! Tell us why you want to work at Hey Clear specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hey Clear!
How to prepare for a job interview at Hey Clear
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
