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For Companies At a Glance
- Tasks: Coordinate daily operations, manage customer enquiries, and ensure smooth service delivery.
- Company: Hey Clear, a fast-growing waste management business with a supportive team culture.
- Benefits: Competitive salary, stable job, and opportunities for personal growth.
- Other info: Join a close-knit team and gain direct exposure to senior leaders.
- Why this job: Make a real impact in a vital industry while being valued for your contributions.
- Qualifications: Experience in customer service or administration; strong organisational skills.
The predicted salary is between 27000 - 29000 £ per year.
Location: Fareham, PO17 5BT
Salary: £27,000 - £29,000
Hours: 37.5hrs MON-FRI 0900-1700hrs
Contract: Permanent, full time
Do you want a role where what you do actually matters and where people notice when you do it well?
Hey Clear is a multi-award-winning clearance and waste management business that's going places fast. We're winning work, raising standards, and confidently rivalling our competitors, all while keeping the close-knit team culture that makes us special.
As part of our expansion, we're looking for a Service & Operations Desk Coordinator to join us at the heart of our operations, and it's never been a better time to join us.
The Role
As a Coordinator, you'll play a key role in keeping our day-to-day operations running smoothly. You'll be the all-important link between customers, operational teams, and management, making sure enquiries are handled well, information is accurate, and services are delivered as promised. You'll be trusted to manage your workload, supported when things get busy, and valued for the contribution you make to the wider business.
What You'll Be Doing:
- Acting as the first point of contact for customer enquiries by phone and email
- Logging and managing service requests accurately using our systems
- Liaising with operational teams to schedule work and resolve issues
- Keeping customers informed and managing expectations clearly and professionally
- Monitoring jobs through to completion and escalating issues where needed
- Maintaining accurate records and supporting reporting for the operations team
Full training and support will be provided.
About You
You'll likely have experience in a customer service, helpdesk, coordination, or administrative role and be comfortable dealing with people by phone and email. You're organised, calm under pressure, and take pride in doing things properly. You notice the detail, follow things through, and like being someone others can rely on. Experience in waste, environmental services, or another operational setting is helpful, but not essential; for us, your attitude and approach matter more. You will have your own transport due to the office location and be office based Mon-Fri.
Why Join Hey Clear?
We're serious about our standards and just as serious about our people. When you join Hey Clear, you can expect:
- A close-knit, supportive team where people are treated with respect
- Trust and autonomy to do your job well
- Direct exposure to senior leaders and the chance to learn as the business grows
- A role where your contribution is visible and valued
- A stable, growing business with a strong future in an essential industry
If you're looking for a role where you can do good work, be respected for it, and grow with a business that's going places, we'd like to hear from you.
REF-227 357
Service Desk & operations Coordinator (Waste & Recycling) in Fareham employer: Hey Clear
Contact Detail:
Hey Clear Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk & operations Coordinator (Waste & Recycling) in Fareham
✨Tip Number 1
Network like a pro! Reach out to people in the waste and recycling industry, especially those who work at Hey Clear. A friendly chat can open doors and give you insider info about the company culture and what they really value in a candidate.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Hey Clear’s recent projects and their approach to waste management. This shows you’re genuinely interested and ready to contribute to their mission.
✨Tip Number 3
Show off your organisational skills during the interview. Share examples of how you've managed multiple tasks or resolved customer issues effectively. They want someone who can keep things running smoothly, so let them see you in action!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and keen to join the team at Hey Clear.
We think you need these skills to ace Service Desk & operations Coordinator (Waste & Recycling) in Fareham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk & Operations Coordinator role. Highlight any customer service or coordination experience you have, and don’t forget to mention your attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Hey Clear and how your background makes you a great fit for the team. Keep it friendly and professional, just like we are!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application showcases your ability to convey information clearly. Whether it’s through your writing style or examples of past experiences, let us see how you can keep customers informed and happy.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Hey Clear
✨Know the Company Inside Out
Before your interview, take some time to research Hey Clear. Understand their mission, values, and recent achievements in the waste management sector. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Service Desk & Operations Coordinator, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've successfully handled customer enquiries or resolved issues. Highlight your communication skills and how you manage expectations.
✨Demonstrate Organisational Skills
In this role, being organised is key. Think of specific instances where you've managed multiple tasks or projects simultaneously. Be ready to discuss how you prioritise your workload and ensure that nothing falls through the cracks.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.