At a Glance
- Tasks: Book appointments, welcome customers, and assist with queries in a friendly environment.
- Company: Join Hey Baby 4D, a leading private ultrasound clinic franchise.
- Benefits: Earn £12.71 per hour with flexible part-time hours and a supportive team.
- Other info: Work closely with a sonographer and enjoy opportunities for personal growth.
- Why this job: Create unforgettable moments for families during a precious time in their lives.
- Qualifications: Experience in reception or admin roles with excellent customer service skills.
The predicted salary is between 25000 - 25000 £ per year.
Hey Baby 4D is a leading private 4D ultrasound clinic franchise, and we are delighted to be opening a new clinic in Sunderland. We are looking for 2 experienced Receptionists with a warm and friendly personality who will fit seamlessly into the Hey Baby family to join our busy team on a part‑time basis.
Key Responsibilities
- Booking appointments for customers via phone and in person.
- Welcoming customers and assisting with queries.
- Promoting sales of extras, offering heartbeat bears, cannons, keyrings etc.
- Processing payments promptly (cash and card).
- Acting as a chaperone during scans (training provided).
- Maintaining accurate records and completing necessary paperwork.
- Noting and effectively relaying customer feedback to management.
- Managing customer messages through the online chat system.
- Following procedures of opening and closing the clinic.
- Keeping the clinic clean at all times; daily, weekly, and monthly cleaning must be done and documented.
- Conducting stock checks and promptly placing orders or notifying management to ensure the clinic is well stocked.
- Keeping up to date on documentation.
- Completing job‑specific training provided by management.
- Assisting with social media management, creating reels, taking photos, encouraging customers to tag and share on our page.
- Liaising with the NHS to ensure smooth referral processes.
- Exceeding KPIs and contributing to the clinic's growth.
- Adhering to standard operating procedures and policies.
Additional Information
You will work closely with a sonographer and must demonstrate reliability, accountability, and the ability to work independently. Excellent communication skills are essential.
What We’re Looking For
- Experience in reception or administrative roles is essential, with a proven ability to deliver exceptional customer service.
- Experience in a clinical environment is preferred.
- Proficiency in IT systems, with strong verbal and written communication skills.
- A satisfactory Enhanced DBS (adult workforce) check will be required before employment begins and must be maintained throughout your employment.
Job Details
- Type: Part‑time
- Position Available: 2
- Term: 1 Year Fixed‑Term
- Days / Hours of the week: 22.5 hours
- Monday 3:30 PM – 8:00 PM
- Wednesday 3:30 PM – 8:00 PM
- Friday 3:30 PM – 8:00 PM
- Saturday 9:30 AM – 4:00 PM
- Sunday 9:30 AM – 4:00 PM
- Salary: £12.71 per hour
- Required Experience: Customer Care, Reception, Administration
- Language Requirement: English
- Location: Hey Baby 4D Sunderland, Unit 2, Baird Close, Washington, Tyne & Wear, NE37 3HL.
- Start Date: Mid July 2026
Become part of a team that creates unforgettable moments for families during a precious time in their lives. Applicants must be at least 18 years of age to apply.
Clinical Receptionist – Hey Baby 4D Sunderland employer: Hey Baby 4D Franchise
Hey Baby 4D Sunderland is an exceptional employer that prioritises a warm and friendly work culture, making it a perfect fit for those who thrive in customer-focused environments. With opportunities for professional growth and the chance to be part of a dedicated team that creates memorable experiences for families, employees can enjoy a fulfilling role while benefiting from flexible part-time hours and a supportive atmosphere. Join us in making a difference during a special time in our clients' lives, all within a vibrant community setting.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Receptionist – Hey Baby 4D Sunderland
✨Tip Number 1
Get to know the clinic! Before your interview, check out Hey Baby 4D's website and social media. Familiarise yourself with their services and values so you can show off your enthusiasm and fit right in.
✨Tip Number 2
Practice your people skills! As a Clinical Receptionist, you'll be the friendly face of the clinic. Role-play common scenarios with a friend to boost your confidence in handling customer queries and promoting those heartbeat bears!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart outfit will help you feel confident and ready to welcome customers into the clinic.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your excitement about joining the Hey Baby family!
We think you need these skills to ace Clinical Receptionist – Hey Baby 4D Sunderland
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and friendly personality shine through! We want to see who you are beyond your qualifications, so don’t be afraid to add a personal touch.
Tailor Your Experience:Make sure to highlight your relevant experience in reception or administrative roles. We’re looking for someone who can deliver exceptional customer service, so share specific examples that showcase your skills!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid long-winded sentences and get straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hey Baby 4D Sunderland.
How to prepare for a job interview at Hey Baby 4D Franchise
✨Know the Clinic Inside Out
Before your interview, take some time to research Hey Baby 4D and understand their services, especially the 4D ultrasound offerings. Familiarise yourself with their values and mission, as this will help you align your answers with what they’re looking for in a Clinical Receptionist.
✨Showcase Your Customer Service Skills
Since exceptional customer service is key for this role, prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about how you can demonstrate your warm and friendly personality during the interview, as that’s exactly what they want!
✨Practice Common Interview Questions
Anticipate questions related to handling customer queries, managing appointments, and working in a clinical environment. Practising your responses will help you feel more confident and articulate during the interview, making it easier to convey your relevant experience.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
