At a Glance
- Tasks: Welcome expectant parents and create a calming experience during their visits.
- Company: Join a leading private 4D ultrasound clinic in Preston.
- Benefits: Flexible hours, commission opportunities, and staff discounts on scan services.
- Other info: Supportive team environment with training and growth opportunities.
- Why this job: Be part of a memorable journey for families and make a real difference.
- Qualifications: Customer service experience and a warm, empathetic approach are essential.
The predicted salary is between 24784 - 24784 £ per year.
Hey Baby 4D is a leading private 4D ultrasound clinic franchise, and we are delighted to be opening a new clinic in Preston. We are currently seeking an experienced receptionist to join our team, working part-time basis from spring 2026.
About The Role
As our Receptionist you will play a key role in delivering a warm, professional and memorable experience for expectant parents at an important time in their lives. You will be the first point of contact for customers, ensuring they feel welcomed, reassured and supported throughout their visit. Many of our customers are visiting to see their baby for the first time, so creating a calm and reassuring experience is an important part of the role. This is an exciting opportunity to join a brand new private baby scanning clinic as it launches and grows.
Key Responsibilities
- Booking appointments for customers both over the phone and in person
- Welcoming customers to the clinic and assisting them with any queries
- Taking payments
- Explaining our scan packages and optional add-ons in a supportive and informative way
- Acting as a chaperone where required (short qualification provided)
- Assisting with the cleaning and presentation of the clinic and equipment
- Taking customer feedback and relaying this to management
- Supporting social media and customer engagement initiatives where appropriate
- Completing job-specific training
What We Look For
- Experience in reception or administration preferred
- Exceptional customer service skills
- Calm and empathetic approach
- Excellent IT, verbal and written communication skills
- Confidence discussing services and answering customer questions
- Ability to work independently within a small team
Due to the nature of this role, a satisfactory Enhanced DBS (adult workforce) will need to be completed prior to the commencement of employment and maintained throughout employment.
Ideal Candidate
You will likely enjoy this role if you are someone who naturally makes people feel welcome and comfortable. Many of our customers are expectant parents experiencing an emotional and memorable moment in their pregnancy, so a warm, calm and reassuring presence is essential. You take pride in creating a professional, tidy and well-organised environment and enjoy being part of a small team where every interaction contributes to the overall customer experience.
What We Provide
- Supportive and professional working environment
- Training and development, including chaperone qualification
- Flexible scheduling where possible
- Opportunities to take on additional responsibilities as the clinic grows
Additional Benefits
- Commission opportunities linked to service upgrades and add-ons
- Staff discounts on scan services
- Small, friendly team environment
Working Hours
The role is expected to operate approximately 22 hours per week, with the current planned clinic schedule being:
- Tuesday: 10:00am – 2:00pm
- Thursday: 2:00pm – 6:00pm
- Saturday: 10:00am – 5:00pm
- Sunday: 10:00am – 5:00pm
As the clinic is currently in the launch phase, these hours may be adjusted slightly prior to opening.
Salary
£24,784 per year (pro-rate) based on the current National Minimum Wage of £12.71 per hour. A salary review will take place within 6–12 months as the clinic grows, with opportunities for increased earnings and additional responsibilities.
Job Type
Part-time Approximately 22 hours per week. Applicants must be at least 18 years of age to apply.
Receptionist – Hey Baby 4D Preston employer: Hey Baby 4D Franchise
Hey Baby 4D Franchise in Warwick is an excellent employer, offering a supportive team environment where you can make a meaningful impact on the lives of expectant parents. With flexible part-time hours and a competitive salary, we prioritise employee well-being and growth, ensuring that our staff feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist – Hey Baby 4D Preston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hey Baby 4D Franchise. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hey Baby 4D Franchise before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist – Hey Baby 4D Preston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hey Baby 4D Franchise:Your cover letter is your chance to shine! Tell us why you want to work at Hey Baby 4D Franchise specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hey Baby 4D Franchise!
How to prepare for a job interview at Hey Baby 4D Franchise
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
