At a Glance
- Tasks: Lead a dynamic team, ensuring smooth clinic operations and high-quality service delivery.
- Company: Hey Baby 4D Leeds, a vibrant clinic focused on exceptional customer care.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real difference in people's lives while growing your leadership skills.
- Qualifications: Experience in management, strong communication, and a passion for customer service.
- Other info: Join a fun team and enjoy flexible weekend shifts in a thriving clinic.
The predicted salary is between 28800 - 43200 £ per year.
A Hey Baby 4D Clinic Manager is responsible for the daily management and operations of the clinic, ensuring efficient coordination between sonographers and receptionists. Reporting to the Director, the Clinic Manager plays a key role in maintaining high-quality service delivery, adhering to regulatory standards, and supporting the overall growth and reputation of the clinic. The Clinic Manager will also work alongside the clinic staff on reception, providing hands-on support when needed.
Key Responsibilities
- Team Leadership & Supervision
- Oversee and manage the performance of sonographers and receptionists.
- Conduct regular team meetings to address any operational or personnel issues.
- Provide ongoing support, training, and professional development opportunities for all staff, including induction training for new hires.
- Work alongside reception staff to ensure smooth clinic operations and provide hands-on support during busy periods or staff shortages.
- Operational Management
- Ensure the clinic is fit for purpose, clean, and well-maintained.
- Monitor the clinic’s compliance with CQC (Care Quality Commission) regulations.
- Assist in the implementation of new services or systems in line with franchise standards.
- Develop and implement operational policies in consultation with the Director.
- Customer Service & Complaint Resolution
- Act as the primary point of contact for customer feedback and complaints, ensuring timely investigation and resolution.
- Liaise with the Director to escalate any serious concerns or issues, providing detailed reports on outcomes.
- Staff Recruitment & Discipline
- Manage the recruitment process for new staff, working closely with the Director to ensure the recruitment policy is followed.
- Handle staff discipline, including performance management, adhering to company policies, and involving the Director where necessary.
- Marketing & Business Development
- Work with the Director to identify opportunities for new merchandise products, enhancing the clinic’s offerings and creating upselling opportunities.
- Support the Director in managing marketing channels to increase the clinic’s visibility and attract new customers (Facebook, Instagram, TikTok).
Qualifications & Skills
- Proven experience in a management or supervisory role, ideally within a healthcare or clinical environment.
- Strong leadership and communication skills.
- Familiarity with CQC compliance and healthcare regulations (preferred).
- Excellent organisational and multitasking abilities.
- Customer service orientation and problem-solving skills.
Job Type: Full-time
Salary: £36,000 per year
Schedule: 5 days per week – both Saturday and Sunday alternate weekend.
Work Location: In person – Leeds
Clinic Manager – Hey Baby 4D Leeds employer: Hey Baby 4D Franchise
Contact Detail:
Hey Baby 4D Franchise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic Manager – Hey Baby 4D Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about opportunities at Hey Baby 4D. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching the clinic's values and services. Show us that you understand what makes Hey Baby 4D special and how you can contribute to its success.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your passion for customer service and team leadership show!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Clinic Manager – Hey Baby 4D Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Clinic Manager role. Highlight any previous management experience in healthcare settings, as this will show us you’re a great fit for the job!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your leadership style aligns with our values at Hey Baby 4D. Be genuine and let your personality come through!
Showcase Your Customer Service Skills: Since customer service is key in this role, make sure to include examples of how you've successfully handled customer feedback or complaints in the past. We love seeing problem-solving skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Hey Baby 4D Franchise
✨Know Your Stuff
Make sure you’re familiar with the ins and outs of clinic management, especially in a healthcare setting. Brush up on CQC regulations and think about how your past experiences align with the responsibilities listed in the job description.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and team management abilities. Think about times when you’ve successfully led a team or resolved conflicts, as this role requires strong supervision skills.
✨Customer Service is Key
Since the role involves handling customer feedback and complaints, be ready to discuss your approach to customer service. Share specific instances where you’ve turned a negative experience into a positive one.
✨Be Ready to Discuss Growth Ideas
The job involves marketing and business development, so come prepared with ideas on how to enhance the clinic’s offerings. Think about potential merchandise or marketing strategies that could attract new customers.