At a Glance
- Tasks: Build strong client relationships and drive product adoption in an AI-focused startup.
- Company: Exciting AI startup leading the way in innovative technology.
- Benefits: Competitive salary up to £60k, excellent benefits, and growth opportunities.
- Other info: Be part of a rapidly expanding company at the forefront of the industry.
- Why this job: Join a fast-paced environment and make a real impact with cutting-edge AI solutions.
- Qualifications: 3+ years in B2B SaaS, strong communication skills, and technical understanding.
The predicted salary is between 40500 - 49500 £ per year.
Lead Customer Success Manager - London | £40k - £60k
Hexwired has partnered with a company who are an AI Start up and are already excelling in their field.
They are looking for a Lead Customer Success Manager based in London who will help to build a product that customers trust within a company built on AI.
The main responsibilities for the Lead Customer Success Manager in London are to own relationships with the company's clients once they begin using the platform.
Requirements
- 3+ years in a client-facing B2B Saa S role.
- Proven ability to build with AI tools—designing and deploying workflows/automations that solve operational problems.
- Experience managing high-value client relationships and driving product adoption.
- Track record converting pilots to paid and maintaining strong retention.
- Comfortable with technical concepts (APIs, integrations, data imports/exports, webhooks).
- Strong diagnostic skills and methodical root-cause analysis.
- Excellent written/verbal communication; able to explain technical topics to non-technical audiences.
- Thrives in a fast-moving early-stage startup environment.
The salary for this Lead Customer Success Manager role will be £45,000 - £60,000.
The company is rapidly expanding and are at the forefront of their industry.
They are looking to pay circa up to £60k along with an excellent benefits package.
For more information on this role, or any other jobs across; Embedded, C++ programming, Embedded Linux, Golang Development, Machine Learning, Data Science or Simulation
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Lead Customer Success Manager employer: Hexwired Recruitment Limited
Join a forward-thinking Electronics manufacturer in Histon, Cambridgeshire, where innovation meets opportunity. As an Embedded Linux Engineer, you'll be part of a dynamic team working on exciting Greenfield projects, with the chance to see your ideas come to life from design to manufacture. The company offers a competitive salary, excellent benefits, and a hybrid work environment that fosters professional growth and collaboration.
Contact Details:
Hexwired Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lead Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hexwired Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hexwired Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Lead Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hexwired Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at Hexwired Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hexwired Recruitment Limited!
How to prepare for a job interview at Hexwired Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
