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- Tasks: Manage daily operations, staff, and customer service at a vibrant lounge.
- Company: Join the dynamic team at Millions Lounge & Restaurant in Chadwell Heath.
- Benefits: Earn £12.21 – £13 per hour with flexible part-time hours.
- Why this job: Be part of an exciting environment and connect with diverse customers.
- Qualifications: Previous experience in hospitality preferred; must be flexible for evening shifts.
- Other info: Immediate start available; great opportunity for personal and professional growth.
The predicted salary is between 12 - 13 £ per hour.
We are looking for an experienced waitress to join our team at Millions Lounge & Restaurant in Chadwell Heath.
Job Responsibilities
- Operations Management: Oversee daily lounge operations (opening, closing, shift schedules), ensure consistent quality of sheesha preparation, coal service, and hygiene, monitor inventory of tobacco, coals, hookah equipment, and consumables, maintain lounge ambiance (clean, inviting, appropriate music, lighting, seating).
- Staff Supervision: Hire, train, and manage staff (waiters, sheesha preparers, cleaners); delegate duties and create shift schedules; ensure staff follow safety and hygiene standards; resolve internal team issues or conflicts.
- Customer Service: Greet guests and handle complaints or special requests; ensure fast, friendly, and knowledgeable service; monitor table turnover and guest satisfaction; build relationships with regular customers.
- Compliance & Safety: Ensure compliance with local health and safety regulations (ventilation, fire safety), follow age-restriction and smoking regulations, maintain licenses for tobacco use, food handling or alcohol (if served); conduct regular inspections of hookah equipment.
- Financial Management: Handle cash and POS systems; reconcile daily sales; monitor expenses, control waste, order supplies; help set pricing, promotions, or loyalty programs; report financial and performance metrics to owners.
- Marketing & Promotions: Plan events (e.g., themed nights, live music, football screenings); run or oversee social media accounts and local advertising; collaborate with influencers or loyalty schemes.
Job Requirements
- Previous experience in a restaurant or shisha lounge environment is preferred.
- Flexibility to work evenings and nights; immediate start.
- Experience: Required
- Languages: English – Advanced
- Employment: Part-time
- Schedule: 6 pm – 11:30 pm
- Salary: £12.21 – £13 per hour
- Starting time: Immediate start!
Waiter / Waitress employer: Hexis support services limited
Contact Detail:
Hexis support services limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter / Waitress
✨Tip Number 1
Get to know the venue! Before applying, pop into Millions Lounge & Restaurant and soak up the vibe. Chat with the staff and get a feel for the place – it’ll help you tailor your approach when you apply through our website.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service shine through. Share stories about how you've handled tricky situations or made guests feel special – we love that!
✨Tip Number 3
Be ready to demonstrate your skills! If you’re asked to do a trial shift, treat it like a mini audition. Show us how you handle orders, interact with customers, and keep the lounge running smoothly.
✨Tip Number 4
Follow up after your interview! A quick thank-you message can go a long way. It shows us you’re genuinely interested in the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Waiter / Waitress
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous experience in restaurants or shisha lounges. We want to see how your background fits with our vibe at Millions Lounge & Restaurant!
Be Personable: Since customer service is key, let your personality shine through! Share examples of how you've built relationships with customers or handled tricky situations in the past.
Tailor Your Application: Don’t just send a generic application. Tailor it to us! Mention specific responsibilities from the job description that you’re excited about and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to get your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Hexis support services limited
✨Know the Menu Inside Out
Familiarise yourself with the menu and any special offerings at Millions Lounge & Restaurant. Being able to discuss the dishes, drinks, and sheesha options confidently will impress your interviewers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled difficult customers or special requests in the past. Highlighting your ability to maintain a friendly and professional demeanour under pressure will demonstrate that you can provide the excellent service they expect.
✨Demonstrate Team Leadership Experience
Since the role involves staff supervision, be ready to talk about your experience in managing teams. Share specific instances where you successfully trained staff or resolved conflicts, showcasing your leadership skills and ability to create a positive work environment.
✨Understand Compliance and Safety Standards
Brush up on local health and safety regulations related to food handling and smoking. Showing that you understand the importance of compliance will reassure the interviewers that you take safety seriously and can help maintain their high standards.
