At a Glance
- Tasks: Support users with an intelligence application, providing training and first-line assistance.
- Company: Join a dynamic team within UK Defence, focused on innovation and user support.
- Benefits: Comprehensive training, mentoring, and opportunities for personal growth.
- Other info: Opportunity to work in a collaborative environment with potential for career advancement.
- Why this job: Make a real difference by helping users maximise their application experience.
- Qualifications: Strong IT skills, inquisitive nature, and excellent communication abilities.
The predicted salary is between 30000 - 40000 € per year.
The Intelligence Specialist will provide embedded user support for the intelligence application covering all aspects of the project from training and mentoring to providing first line support and some platform data management functions. The Intelligence Specialist will themselves receive a comprehensive training package on the application as well as ongoing mentoring and support and as such previous experience in this particular application is not required. The Intelligence Specialist will act as a super user for the application and must make the user community their primary focus; conducting “floor walking” and proactively working with users to assist them achieve their objectives.
The ideal candidate will:
- be inquisitive with strong interpersonal skills
- be a strong, natural user of IT
- be able to communicate complex material in a clear and concise manner to a range of user abilities including management
- have the ability to work both as part of a large team but also autonomously when required
Key Responsibilities
- Provide embedded mentoring and support for the application end users
- Provide first line support for the application to the end users and offer liaison for higher levels of support, the development team and management
- Mentor the user’s knowledge of existing and new application features and guide them on how best to exploit the capabilities to enhance their product
- Deliver a range of training material and courses to the users in an appropriate manner from classroom to one-on-one tuition
- Capture user requirements for application enhancement and feed these back to the development team for assessment and where possible rapid deployment
- Work both as part of a team but also sometimes autonomously and be able to support some on-call working
Requirements
- Security Clearance
- Technical ability
- Sole UK nationality
Nice to Have
- Military Experience
Intelligence Specialist – UK Defence - H employer: Hexegic
As an Intelligence Specialist at our UK Defence team, you will be part of a dynamic and supportive work environment that prioritises employee growth and development. We offer comprehensive training and mentoring, ensuring you have the tools to succeed while fostering a culture of collaboration and innovation. Located in a vibrant area, our company not only values your contributions but also provides unique opportunities to engage with cutting-edge technology and make a meaningful impact in the defence sector.
StudySmarter Expert Advice🤫
We think this is how you could land Intelligence Specialist – UK Defence - H
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to user support and mentoring. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your tech skills! During interviews, be ready to discuss how you've used IT in past roles. Use specific examples to demonstrate your ability to communicate complex material clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Intelligence Specialist – UK Defence - H
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills match the Intelligence Specialist role. We want to see your enthusiasm for supporting users and your ability to communicate complex ideas clearly.
Show Off Your Interpersonal Skills:Since this role is all about user support, let us know about your experience working with people. Share examples of how you've helped others understand technology or overcome challenges in the past.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and make sure your points are easy to understand. This will show us you can communicate effectively with a range of users.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hexegic
✨Know the Application Inside Out
Even though you’ll receive training, it’s a good idea to familiarise yourself with the intelligence application beforehand. Research its features and functionalities so you can discuss how you would support users effectively.
✨Show Off Your Interpersonal Skills
Since this role requires strong interpersonal skills, be prepared to demonstrate your ability to communicate clearly. Use examples from past experiences where you’ve successfully mentored or trained others, highlighting your approach to making complex information accessible.
✨Emphasise Teamwork and Autonomy
This position involves working both in a team and independently. Be ready to share examples of how you’ve thrived in both settings. Discuss times when you collaborated on projects and also instances where you took initiative on your own.
✨Prepare for User-Centric Scenarios
Think about how you would conduct 'floor walking' and engage with users. Prepare scenarios where you’ve helped others achieve their objectives, and be ready to explain how you would capture user feedback for application enhancements.
