Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the implementation of Salesforce CRM, ensuring quality and sustainability.
- Company: Join a forward-thinking firm focused on digital transformation.
- Benefits: Competitive salary, professional development, and a chance to shape the future.
- Why this job: Be at the forefront of cloud technology and make a real impact.
- Qualifications: Experience in large-scale Salesforce implementations and strong SaaS knowledge required.
- Other info: Dynamic role with opportunities for growth in a collaborative environment.
The predicted salary is between 70000 - 90000 £ per year.
This is a fixed-term, outcome-focused role created to ensure the successful end-to-end implementation of Salesforce CRM across the Firm, sponsored by the Clients Department. The role exists to strengthen delivery quality, protect long-term platform value, and ensure the Firm extracts the best outcomes from both the implementation partner and the Salesforce platform.
Purpose of the Role
The Firm is replacing a legacy CRM platform of nearly two decades with Salesforce. Given the scale, irreversibility, and strategic importance of this change, this role exists to act as the Firm’s delivery assurance and platform stewardship lead. The role acts as a key central role between our technical delivery teams and business specialists by providing independent challenge, risk visibility, and deep Salesforce expertise, while leaving day-to-day delivery execution and planning firmly with the core project roles.
Cloud SaaS Design & Architecture Expectations
This role exists in the context of implementing Salesforce as a multi-tenant, cloud-based SaaS platform, not as a bespoke or on-premise system replacement. The CRM Transformation & Delivery Assurance Lead is expected to set and uphold clear expectations that all design, architecture, and delivery decisions reflect cloud SaaS best practice, alongside specialists from the Architecture and Delivery function.
Specifically, the role will ensure that:
- Salesforce is implemented as a standardised, upgrade-safe cloud SaaS platform, not customised to replicate legacy CRM behaviour
- Configuration is the default approach, with customisation only where explicitly justified against business intent
- Architectural decisions remain loosely coupled, API-led, and aligned to Salesforce release cadence and roadmap
- Integration patterns avoid brittle point-to-point dependencies and favour platform-native capabilities
- Cloud operational realities (release cadence, environment strategy, security, data residency, and cost model) are considered early
This role does not replace solution or enterprise architects from the Architecture and Delivery function, but acts as the Firm-side guardian of cloud SaaS integrity, ensuring architectural choices are sustainable, supportable, and aligned to how Salesforce is designed to operate. The guiding principle is simple: we are adopting a cloud platform, not recreating a legacy system in the cloud.
Role Positioning & Boundaries
This role is deliberately positioned to strengthen delivery outcomes without duplicating or conflicting with core project management responsibilities.
The role does:
- Act as business-side counterpart to the technical Delivery Manager and delivery team
- Challenge assumptions, quality, and outcomes where required
- Protect long-term SaaS integrity and commercial leverage
- Contribute to the risk and issue mitigation log by surfacing and reporting risks promptly
The role does not:
- Own or manage overall project plans or sprint execution
- Replace existing business or delivery roles
- Direct individual build tasks or delivery teams
- Act as an additional approval layer for routine delivery decisions
Key Responsibilities
Implementation Partner Challenge & Leverage
- Act as senior Firm-side counterpart to the implementation partner
- Challenge scope assumptions, estimates, and delivery approaches
- Ensure design artefacts are reusable, partner-agnostic, and well documented
- Guard against scope fragmentation and incremental commercial drift
Salesforce Platform Stewardship
- Ensure Salesforce is implemented as a cloud SaaS platform using configuration-first principles
- Govern configuration vs customisation decisions based on functional intent and long-term impact
- Protect upgradeability, scalability, and alignment with Salesforce roadmap
- Engage Salesforce Customer Success / Signature Success where appropriate
Business Readiness & Adoption Enablement
- Ensure business requirements are translated into platform-appropriate outcomes
- Challenge unnecessary recreation of legacy behaviours
- Support readiness across relationship, servicing, and leadership user groups
- Enable sustainable internal Salesforce capability alongside the Product Owner
Data, Analytics & Migration Oversight
- Ensure data readiness is treated as a first-class workstream
- Surface Firm-side data ownership, quality, and remediation effort early
- Support pragmatic migration scoping decisions
- Ensure analytics is treated as decision enablement rather than reporting replication
Risk, Governance & Executive Visibility
- Maintain oversight of the CRM risk register and RAG status
- Highlight risks requiring executive attention
- Provide clear options and trade-offs to sponsors and SteerCo
- Ensure success is defined by value realised, not just go-live
AI, Security & Non-Functional Readiness
- Gate AI adoption through policy alignment, data maturity, and commercial transparency
- Promote phased, value-led AI adoption
- Ensure performance, resilience, and compliance requirements are validated early
End-to-End Delivery Assurance
- Has awareness of the overall delivery plan and provides CRM specialist support where required
- Confirm legacy CRM decommissioning is planned and achievable
- Surface delivery risks early, before they crystallise into delays or rework
Experience & Skills Required
Essential:
- Proven experience delivering large-scale Salesforce CRM implementations end-to-end
- Strong understanding of cloud SaaS delivery models and SDLC discipline
- Experience challenging top-tier implementation partners
- Background in Asset Management, Financial Services, or regulated environments
- Ability to bridge business, technology, and commercial considerations
Desirable:
- Experience with Salesforce Financial Services Cloud
- Experience with complex data migration and integration estates
- Exposure to AI, analytics, or data-driven CRM capabilities
- Salesforce certifications (Administrator, App Builder, Consultant)
What Success Looks Like
- Salesforce CRM delivered with high confidence in quality and sustainability
- Implementation partner consistently delivering to best practice
- Business users adopting the platform with trust and clarity
- Legacy CRM cleanly decommissioned
- A Salesforce solution operating as a true cloud SaaS platform: upgrade-safe, loosely coupled, and sustainable
Salesforce Solution Architect in London employer: Hexaware Technologies
Contact Detail:
Hexaware Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Solution Architect in London
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the Salesforce community. Attend meetups, webinars, or even local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your Salesforce projects or any relevant work you've done. This is your chance to demonstrate your expertise and make a lasting impression on potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common Salesforce scenarios and challenges. Think about how you would tackle implementation issues or ensure platform integrity. Being ready to discuss these topics will set you apart from the competition.
✨Tip Number 4
Don't forget to apply through our website! We’ve got some fantastic opportunities waiting for you. Plus, it’s a great way to show your enthusiasm for joining our team and being part of the Salesforce transformation journey.
We think you need these skills to ace Salesforce Solution Architect in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with Salesforce CRM implementations. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant projects!
Showcase Your Cloud SaaS Knowledge: Since this role is all about cloud SaaS delivery, let us know about your understanding of cloud-based systems. Share examples where you’ve successfully implemented or managed cloud solutions, especially in a Salesforce context.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This helps us quickly see why you’re a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hexaware Technologies
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge, especially around cloud SaaS delivery models and best practices. Be ready to discuss how you've successfully implemented Salesforce in the past and how you can ensure the platform's integrity and upgradeability.
✨Understand the Business Context
Familiarise yourself with the specific needs of the firm and the challenges they face with their legacy CRM. Show that you can bridge the gap between technical delivery and business requirements, and be prepared to discuss how you would challenge assumptions and drive quality outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to Salesforce implementation. Think about how you would handle scope changes, integration challenges, or data migration issues, and be ready to articulate your thought process clearly.
✨Showcase Your Collaborative Spirit
This role requires working closely with both technical teams and business specialists. Highlight your experience in fostering collaboration and communication among diverse teams, and be prepared to give examples of how you've successfully navigated complex stakeholder environments.