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For Companies At a Glance
- Tasks: Support users with desktop tech, troubleshoot issues, and deploy new systems.
- Company: Join a dynamic team at a leading organization in Singapore's tech landscape.
- Benefits: Enjoy a flexible work environment and opportunities for skill development.
- Why this job: Be part of exciting projects and make a real impact on user experience.
- Qualifications: Tech-savvy individuals with a passion for problem-solving and customer support.
- Other info: This is an ongoing contract role with potential for growth.
The predicted salary is between 36000 - 60000 £ per year.
Desktop Support Engineer Scope Our client is looking to recruit a Desktop Support Engineer on an ongoing contract basis to provide support to its large user community in its Singapore Campus along with the deployment of new technology to the business. The successful candidate will be dealing with support issues escalated from their IT Service Desk function along with providing BAU systems administration and supporting the business on project-based requirements encompassing: • Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software • Assists in the setup and operation of audio-visual hardware as required by end-user • Determine appropriate hardware and software based on corporate policy and end-user requirements • Respond to incidents within SLA or within a timely manner with the appropriate level of urgency, and follows up with customers on all issues • Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves • Roll-out, deploy and upgrade Desktop Devices using imaging tools such as SCCM • Assist in administration and maintenance of technology infrastructure components • May assist in installation, maintenance, troubleshooting and repair of office telephony system • Uses corporate incident management system to record and track all support work • Maintains accurate hardware and software records for corporate assets
Desktop Support Engineer employer: Hexaware Technologies
Contact Detail:
Hexaware Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Familiarize yourself with common desktop support tools and technologies, especially SCCM for deploying and upgrading devices. Being well-versed in these tools will give you an edge during the interview process.
✨Tip Number 2
Brush up on your troubleshooting skills, particularly for hardware and software issues. Be prepared to discuss specific examples of how you've resolved similar problems in the past.
✨Tip Number 3
Understand the importance of customer service in a support role. Be ready to demonstrate your ability to respond to incidents promptly and follow up effectively with users.
✨Tip Number 4
Research the company culture and values of the organization you're applying to. Tailoring your responses to align with their mission can help you stand out as a candidate who fits well within their team.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Desktop Support Engineer. Familiarize yourself with the specific tasks mentioned in the job description, such as troubleshooting, installation, and support for desktop technology.
Tailor Your CV: Customize your CV to highlight relevant experience in desktop support, systems administration, and any specific technologies mentioned, like SCCM. Use keywords from the job description to make your application stand out.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to handle user issues effectively. Mention any previous experience with audio-visual hardware or corporate incident management systems, as these are relevant to the role.
Highlight Problem-Solving Skills: In your application, emphasize your problem-solving skills and your ability to respond to incidents within SLA. Provide examples of how you've successfully resolved technical issues in the past.
How to prepare for a job interview at Hexaware Technologies
✨Show Your Technical Skills
Be prepared to discuss your experience with desktop technology hardware and software. Highlight specific instances where you've successfully installed, troubleshot, or repaired systems, as this will demonstrate your hands-on expertise.
✨Understand the Importance of SLAs
Familiarize yourself with Service Level Agreements (SLAs) and be ready to explain how you prioritize incidents based on urgency. This shows that you understand the importance of timely responses in a support role.
✨Demonstrate Communication Skills
Since you'll be interacting with end-users, it's crucial to showcase your communication skills. Practice explaining technical concepts in simple terms, and be ready to discuss how you follow up with customers to ensure their issues are resolved.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples where you've had to disconnect, move, or reconnect hardware, and how you handled any challenges that arose during those processes.
